Chris Martinez | Page 5

Chris Martinez, assistant service manager, was assigned to me when I first arrived. He was very professional from the start. He listened to each and every concern that I had and entered them into the com to me when I first arrived. He was very professional from the start. He listened to each and every concern that I had and entered them into the computer as we spoke. When I had finished, he repeated each point that I had made to ensure that all would be addressed. He also pointed out a few things that I might want to consider having looked at during this 120 mile service. After we had discussed what needed to be done with this service, he contacted Lyft to take me home.He kept me informed as to the progress that was being done and when the service had been completed. When I arrived to pick up my truck, he went over all that had been done and answered all questions that I had. I am extremely satisfied with the service that I received and will return for my next service when it is time. More

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Thanks for the last performance. I thought you were doing with your best for me yesterday. I thought you were doing with your best for me yesterday. More

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Staff are always friendly and courteous. Communication with the customer is EXCELLENT! Recommend this dealership 100%. Communication with the customer is EXCELLENT! Recommend this dealership 100%. More

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Service dept very effective and knowledgeable Received my vehicle when estimated Received recommendations and prices for upcoming maintenance my vehicle when estimated Received recommendations and prices for upcoming maintenance More

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Solid service and expedient oil change. On other issues, they need to be a bit more pro customer and expedite requests with Toyota corporate On other issues, they need to be a bit more pro customer and expedite requests with Toyota corporate More

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Always a good experience. Friendly employees, nice surroundings, little cafe is a bonus, good coffee Friendly employees, nice surroundings, little cafe is a bonus, good coffee More

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Alexander W. was great to work with. Very friendly and very professional. I rate Alexander with 5 Stars. was great to work with. Very friendly and very professional. I rate Alexander with 5 Stars. More

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I have a good experience with ur device Devi times and happy every time thank u toyota happy every time thank u toyota More

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If I could give negative stars, I would. Roseville Toyota not only damaged my bumper but also left grease marks on my sun visor. My hubby hand washes the cars every weekend so he’d know if there was even the not only damaged my bumper but also left grease marks on my sun visor. My hubby hand washes the cars every weekend so he’d know if there was even the smallest ding or scratch. Whenever we drop our cars off for service, he not only watches while the shop is indicating any damage on the vehicle but also leaves things a certain way to know if the shop has disrespected our property. In this case, not a single mark was on the paper when we dropped it off. We come back to pick up my car and he notices the driver side bumper was below the headlight bracket bumper ledge along with damage to the lumar clear bra on the car. We brought it up to our service advisor Chris Martinez he grabbed our drop off paperwork stating he had to take it to his boss. We watched him and he walked the opposite way of the supervisor into a back area with the paperwork and comes back our with that newly damaged area marked. Telling us that they’d pull it up on the cameras and check the damage when we brought it in. We stayed and viewed the footage as well which revealed that there was NO damage at drop off. You know, we are all human and make mistakes, admitting mistakes and making them right is forgivable. However lying about it, trying to cover it up and falsifying documents is completely unethical. Due to this horrid experience, hubby will be taking pictures of the damage sheet when any of our vehicles dropped off. At the end of the day, Mike Ortiz the supervisor got everything fixed for us. Which is great however allowing unscrupulous people to work underneath him is very poor management. I will be looking for a new Toyota dealership to service my still pretty new car (only 30k miles on it) moving forward at least until Chris Martinez is no longer employed there. If this review helps at least one person not make the same mistake that I did, it’ll be worth it! More

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Great customer support . Informative staff. I would Great customer support . Informative staff. I would recommend any one to go there . Very easy access Great customer support . Informative staff. I would recommend any one to go there . Very easy access More

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