Chris Martinez | Page 27

Maintenance I got an appointment very easily and close to the day I wanted, I even showed up late but the girl that greeted my was very kind and said to not worry I got an appointment very easily and close to the day I wanted, I even showed up late but the girl that greeted my was very kind and said to not worry. But when I went inside the man didn't ask if u wanted to get my car washed as well nor did he inform me that I get a free coffee or tea inside with my paperwork. If I hadn't been here before I would feel left out and disappointed. More

by e.vettorres6 Verified Customer Verified Customer

Print

Custer service I get my car serviced there because of great customer service because of Chris and his team members I had before him .! Great job Chris!! I get my car serviced there because of great customer service because of Chris and his team members I had before him .! Great job Chris!! More

by murph_51 Verified Customer Verified Customer

Print

Service Center is excellent! Chris Martinez is the only reason why we choose to have all our Toyota's serviced here...he's always honest, accommodating, friendly and professional! Chris Martinez is the only reason why we choose to have all our Toyota's serviced here...he's always honest, accommodating, friendly and professional! More

by MIKE@FLOORINGSTRATEGIES.COM Verified Customer Verified Customer

Print

Great Customer Service Really appreciated the thoroughness and great customer service from Jon Pepper. Jon was attentive and responsive, professional and courteous to my qu Really appreciated the thoroughness and great customer service from Jon Pepper. Jon was attentive and responsive, professional and courteous to my questions and concerns. Thank You Jon !!! More

by Emma McIntyre Verified Customer Verified Customer

Print

Dismissed and ignored my complaint about the vehicle I was scheduled to have a 15k mile service. My customer service representative was at lunch when I arrived and I was directed to work with the manage I was scheduled to have a 15k mile service. My customer service representative was at lunch when I arrived and I was directed to work with the manager to get me signed in. The manager seemed put-off when I was brought to him. I am not sure about his name as he did not offer it or a card. He did not ask me why I was there or if there was anything else that he could help me with so I had to bring it up. I told him that the rear power sliding window of my truck was leaking when I went through a car wash. He told me that I must have had the window open. I told him no, because I checked while I was in the car wash. He told me that it must have been a high pressure car wash. I told him that it was a normal gas station carwash and that the water seemed to be coming from the molding on top of the window as the glass is inside a top and bottom rail and the water could not go up and over the glass. He stopped talking to me and just wrote up my 15k mile service request and told me that they will call when it was ready. Nothing was checked and no notes were made on my request. A few days later, it rained overnight and my back seats were drenched. I have not had time to call and schedule another appointment and try to work out transportation and time off. More

by NTAftokinito Verified Customer Verified Customer

Print

Service Roseville Toyota has my business because of people like Chris Martinez. He always provides exceptional customer service with a smile. Thank you for pr Roseville Toyota has my business because of people like Chris Martinez. He always provides exceptional customer service with a smile. Thank you for providing great customer service. More

by deana.chitambar Verified Customer Verified Customer

Print

Great service You took my car with no notice and kept looking until you solved the problem and kept me informed of what the car needed and the $$ You took my car with no notice and kept looking until you solved the problem and kept me informed of what the car needed and the $$ More

by nch4jc Verified Customer Verified Customer

Print

Fast and easy I had a great experience with Chris. He was very friendly as always and he made the servicing experience much better. He got done what needed to get d I had a great experience with Chris. He was very friendly as always and he made the servicing experience much better. He got done what needed to get done with out me stressing over it. More

by JOSHUAMGUSA Verified Customer Verified Customer

Print

Bought a 2015 sienna 5 months ago Went for recall and oil change. Had to pay for new battery and to update the entertainment center since it was rebooting all the time. Doesn't ma Went for recall and oil change. Had to pay for new battery and to update the entertainment center since it was rebooting all the time. Doesn't make since that it is not covered by warranty. More

by Mikebit Verified Customer Verified Customer

Print

They are honest and efficient Never had these folks try to overcharge or get me to over commit like some other places. They perform the job on the same day typically and get my car Never had these folks try to overcharge or get me to over commit like some other places. They perform the job on the same day typically and get my car back quickly. More reasons to buy a Toyota if the service team is friendly, helpful and not sketchy. Maybe I've had bad experiences at other places but this one is great. More

by Carmaestro01 Verified Customer Verified Customer

Print