Chris Martinez | Page 6

If I could give negative stars, I would. Roseville Toyota not only damaged my bumper but also left grease marks on my sun visor. My hubby hand washes the cars every weekend so he’d know if there was even the not only damaged my bumper but also left grease marks on my sun visor. My hubby hand washes the cars every weekend so he’d know if there was even the smallest ding or scratch. Whenever we drop our cars off for service, he not only watches while the shop is indicating any damage on the vehicle but also leaves things a certain way to know if the shop has disrespected our property. In this case, not a single mark was on the paper when we dropped it off. We come back to pick up my car and he notices the driver side bumper was below the headlight bracket bumper ledge along with damage to the lumar clear bra on the car. We brought it up to our service advisor Chris Martinez he grabbed our drop off paperwork stating he had to take it to his boss. We watched him and he walked the opposite way of the supervisor into a back area with the paperwork and comes back our with that newly damaged area marked. Telling us that they’d pull it up on the cameras and check the damage when we brought it in. We stayed and viewed the footage as well which revealed that there was NO damage at drop off. You know, we are all human and make mistakes, admitting mistakes and making them right is forgivable. However lying about it, trying to cover it up and falsifying documents is completely unethical. Due to this horrid experience, hubby will be taking pictures of the damage sheet when any of our vehicles dropped off. At the end of the day, Mike Ortiz the supervisor got everything fixed for us. Which is great however allowing unscrupulous people to work underneath him is very poor management. I will be looking for a new Toyota dealership to service my still pretty new car (only 30k miles on it) moving forward at least until Chris Martinez is no longer employed there. If this review helps at least one person not make the same mistake that I did, it’ll be worth it! More

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Great customer support . Informative staff. I would Great customer support . Informative staff. I would recommend any one to go there . Very easy access Great customer support . Informative staff. I would recommend any one to go there . Very easy access More

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Disappointed in service. My car got worse after service. It did drive smooth before but sounds old after maintenance. Brought it back but no difference. I feel I am driving a century old car. It bothers me It did drive smooth before but sounds old after maintenance. Brought it back but no difference. I feel I am driving a century old car. It bothers me every time I get to my car. More

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Always trying to sell cars on my service appointments but offering over the roof prices. Please be fair on pricing so it can at least make some sense to buyers. offering over the roof prices. Please be fair on pricing so it can at least make some sense to buyers. More

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Clean, customer friendly, outstanding reception crew upon arrival. Awesome customer service rep. Reasonable service charge, fast 60k service on Prius. Could not ask for a better service experience. arrival. Awesome customer service rep. Reasonable service charge, fast 60k service on Prius. Could not ask for a better service experience. More

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Chris Martinez squeezed me in as a walk-in when something unexpectedly went wrong with my car. I am grateful to have had it fixed in just a few hours. unexpectedly went wrong with my car. I am grateful to have had it fixed in just a few hours. More

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Reliable and friendly I have had success there and good luck in the past both buying a car and having my car serviced so I continue to use Roseville Toyota luck in the past both buying a car and having my car serviced so I continue to use Roseville Toyota More

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excelent service it was nice experiance, i like this Roseville Toyota, everyone was friendly, my car was ready and washed within less than 45 min. honest and no extra it was nice experiance, i like this Roseville Toyota, everyone was friendly, my car was ready and washed within less than 45 min. honest and no extra fee. Good job More

by AL-Hashim Verified Customer Verified Customer

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Recall service Thank you for great service. Professional, easy and quick. Checked in with Chris, he filled out a form and he said he’d call when it was completed. Thank you for great service. Professional, easy and quick. Checked in with Chris, he filled out a form and he said he’d call when it was completed. We got a free ride home and the work was done in a couple of hours Shuttle driver gets five stars! Thank you! More

by lolarita2018 Verified Customer Verified Customer

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Excellent as always I have great confidence in everyone at roseville Toyota. My service advisor Chris is the best. I have gone there for my service needs and have purcha I have great confidence in everyone at roseville Toyota. My service advisor Chris is the best. I have gone there for my service needs and have purchased several vehicles from them over the years More

by marciatucker27 Verified Customer Verified Customer

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