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Ourisman Toyota of Richmond
Henrico, VA
27 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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27 Reviews of Ourisman Toyota of Richmond
October 22, 2025
Ethan was polite and let me know when the car was ready. Very good experience. The cashiers were very polite. I am glad to see that you are hiring the elderly. Some of those young cashiers were very rud Very good experience. The cashiers were very polite. I am glad to see that you are hiring the elderly. Some of those young cashiers were very rude. More into the cell phone than the costumer. Overall a great experience. More
by Ngee97579
Employees Worked With
Ethan
October 17, 2025
I’d like to thank Jason for making the purchase of my 2024 Grand Highlander the most pleasant experience ive ever had with a salesman. No pressure and genuine in his conversation. His colleagues demean 2024 Grand Highlander the most pleasant experience ive ever had with a salesman. No pressure and genuine in his conversation. His colleagues demeanor was the sane and helpful even though we were working with Jason . Recommend you see Jason More
by Jonmarc2
Employees Worked With
Jason Elliott
October 16, 2025
Evan Ball is a good Asst. Service Manager. The shop prices are a bit high. Shop Supplies seems to just be a flax tax when it did not used to be. On top of things, they add on Service Manager. The shop prices are a bit high. Shop Supplies seems to just be a flax tax when it did not used to be. On top of things, they add on a percentage for credit cards. This place is for the richer crowd that can pay large bills in cash. As retirees on Social Security as of next year, I am unsure if I can continue to afford the pricing. When the dealer was McGeorge Toyota, things were reasonable as it was family owned and I totally trusted them. Not as much these days. Ourisman Toyota of Henrico, VA is owned by the private equity group Graham Holdings Company, designed to "maximize stock holder value", Value has unfortunately left this location and maximum profits are the name of the game. Would like to see the rear drums measured. They sometimes do it and sometimes don't. My multi-point inspection sheets over the past few years are a crap shoot at times. One area in particular that seems to change is how they handle the brakes each time I am in there. Some times you are told what is left on the front and back shoes/pads, sometimes only one is present, and sometimes NO information is present. This should be improved on. I would like to know when a $500 brake job is coming up. More
by MissMyOldDealership
Employees Worked With
Evan Ball
September 25, 2025
Very professional staff. Put forth a strong effort in recognizing their customers needs and desires. Made buying a car a stress free environment. Put forth a strong effort in recognizing their customers needs and desires. Made buying a car a stress free environment. More
by LSHULZITSKI
Employees Worked With
Murat Cevik, Whit Bryant
