Chris Schultz | Page 4

Professional service I came in thinking (hoping) there was frozen Minnesota weather stuck up in my wheel well. Diagnosis was different. Brake pads and calipers were shot o I came in thinking (hoping) there was frozen Minnesota weather stuck up in my wheel well. Diagnosis was different. Brake pads and calipers were shot on rear. Chris was informative on her call to me. We left my Fusion overnight and I had an awesome 2018 Fusion for my rental. The work was finished by noon the next day for pick up. I am very satisfied with North Country and my new brakes. More

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Dishonest Sales to Loyal customer I dropped my vehicle off on Friday, 2/23 to get an oil change and tire rotation. Chris from North Country Ford called me to let me know that I had a I dropped my vehicle off on Friday, 2/23 to get an oil change and tire rotation. Chris from North Country Ford called me to let me know that I had a screw in the sidewall of my drivers side rear tire that was not repairable. She informed me that the tire would need to be replaced and they would recommend that I but 2 new tires for my car to prevent issues with the pull. They had quoted me $463.95 to replace the 2 tires. Since those charges seemed high I decided to check around at other places. My fiancé called and asked them to place my spare wheel on the vehicle since there was a screw in the sidewall of the tire and they informed him that they would not need to put on my spare because the tire was not flat. Shortly after, I picked my vehicle up and drove to Sam’s club to talk to a tire associate. They were closing and informed me that they would be able to get to my car right away at 7 the next morning if I could bring it back. They would evaluate the thread on the tires and let me know if they felt I needed 2 tires. Since I had just replaced one of my other tires a few months ago they said I would probably be ok with 1 tire but they would confirm once they looked at them. The next morning I dropped my vehicle off at Sam’s to have them fix my tire. I received a call from them a little later letting me know that they could not get my tire off as the lug nuts were swollen or the person who last serviced my vehicle put the wrong lug nuts on. They are unable to get my tires off and would need me to bring it to a mechanic so that they can cut the lug nuts off and buy new ones. Since I was at work, my fiancé picked my vehicle up from Sam’s Club and brought it back to the Ford dealership and told them what had happened. When my fiancé arrived at the dealership the person that helped him told him that it was normal for the lug nut on a vehicle to swell. My fiancé pointed out to the associate Jake that I have almost 63,000 miles on my vehicle that was all driven in MN and have never had an issue with the lug nuts. Almost 12 hours after picking up my car from the dealership and 13 miles of driving since they had it, all of a sudden the lug nuts are swollen? Jake attempted to get the lug nut off and was unable to so he took my car to the back to fix the issue. After they finished changing the lug nuts on the car my fiancé brought my car back to Sam’s club to get the tire fixed. I received a call shortly after they started to work on my car the second time to ask me who had told me that there was a screw in the sidewall of my tire. They had looked over all my tires and were unable to locate any screws in the sidewall. They did, however find a small nail in the thread of one of the tires and it was easily repairable. They took the nail out of the tire and put a patch on it. Overall my experience with Ford was awful. They incorrectly put the wrong lug nuts on my car when they serviced the vehicle. This caused my fiancé and I considerable stress, extra work and wasted time trying to get it fixed. In addition, they had no issues being dishonest by telling me I needed 2 new tires for my vehicle. When in reality I did not even need one tire on my car. I just needed a patch on one of the tires. I have never thought twice when they have told me about an issue with my car that needed fixing and now I cannot believe what they say. I am extremely disappointed with the integrity of this company and the service that I received. Especially after being a loyal customer for over a decades. I have bought my last 3 vehicles at this dealership and have had most of my maintenance done at this dealership. My fiancé called and left a message for the General Manager on Monday 2/27 regarding our experience and has not heard back. He had also called and spoke with a lead sales associate which seemed concerned about what had happened to us. He told us that he was going to look into the issue and get back to us. We are still waiting for that call. More

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Oil Change + The oil change was great because it was my free one! But, I was in in November -- bought new tires -- and was told I qualified for a $70 rebate -- th The oil change was great because it was my free one! But, I was in in November -- bought new tires -- and was told I qualified for a $70 rebate -- that would be mailed to me in 6-8 weeks. When I hadn't received it, I called to inquire about an eta for it. The person said he would have one reissued and I should receive it soon. Chris Schulze helped me with the oil change visit, and when she asked if there was anything else she could do, I mentioned the rebate check. She said she would check into it while my car was being worked on. Chris kept me updated with whatever she found -- and I really appreciated that. It was also the first time I had gotten a text from anyone about who to communicate with about my vehicle while it was being serviced. She got to the bottom of it and I am finally getting my check! Thanks Chris! More

by pahart Verified Customer Verified Customer

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Great service by Chris in the quick lane. She was very helpful and found a way to make the deal work. Thank you Chris for your help. by Chris in the quick lane. She was very helpful and found a way to make the deal work. Thank you Chris for your help. More

by jratclif Verified Customer Verified Customer

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First time wont be the last Awesome experience, Christine was great from the initial phone call to meeting me at the cashier station to get my keys. Will be back for sure Awesome experience, Christine was great from the initial phone call to meeting me at the cashier station to get my keys. Will be back for sure More

by CHADG Verified Customer Verified Customer

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Great service from all The scheduled Oil change/tire rotation, while I waited, turned out to be much more than expected. On the way to appointment, the accelerator started The scheduled Oil change/tire rotation, while I waited, turned out to be much more than expected. On the way to appointment, the accelerator started to act funny with the Engine & Wrench lights coming on. When checking in, the helper redirected me from the oil change desk to service desk after hearing about the trouble lights. Jack Hackman quickly diagnosed the problem being with the throttle body actuator and while checking the system noted that my Escape also had a gas pump recall flagged for it. Jack indicated that all parts were in house and though they had a full schedule he would do his best to minimize my wait. With the coffee, desk & WiFi link I was able to keep busy on some work while being kept up on the status of the repairs by Jack and others. I think that I was back on my home in under 3 hours instead of the possible projected over 4 hours. My thanks to all! More

by KEIMX004 Verified Customer Verified Customer

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Long time awaiting the answers Ford corp hot line thinks everybody's life stop when they go home . Wrong...Service did things they were not suppose to do. They were very willing to Ford corp hot line thinks everybody's life stop when they go home . Wrong...Service did things they were not suppose to do. They were very willing to help out with rental cars. Car went back in week later and made every thing right . Thanks to Tom Glansman. Just did not like being told things that turned out being not true. More

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First oil change for my F350 The entire visit from scheduling appointment until end of visit was uneventful, went smoothly, staff freindly and helpful. Staff answered my question The entire visit from scheduling appointment until end of visit was uneventful, went smoothly, staff freindly and helpful. Staff answered my questions and made sure my service warent was used appropratly. More

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Explorer Transmissin Service Had an extended warranty on my explorer. I was having transmission problems brought it in. They kept in constant contact & even fixed my rear axle as Had an extended warranty on my explorer. I was having transmission problems brought it in. They kept in constant contact & even fixed my rear axle as they knew I would want everything fixed before warranty expired. Warranty & Northland Ford saved me $6,300. I am very very happy More

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Problem with keeping a steady speed. We had a problem with our Ford Escape holding a steady speed. Diagnosed it quickly - Gave us a loaner and great communication throughout!! Well done We had a problem with our Ford Escape holding a steady speed. Diagnosed it quickly - Gave us a loaner and great communication throughout!! Well done!!! More

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