Chris Sheffield | Page 3

Testing the Toyota waters Had always driven fords, however had Faimly and asking those driving Toyotas how they liked the vehicle they were in had all great responses. Went to Had always driven fords, however had Faimly and asking those driving Toyotas how they liked the vehicle they were in had all great responses. Went to Faimly Toyota for a look see, and did a test drive. Frank in great detail went through all the features about the Tundra and managed to get to know my wife and I, getting to know us, not as customers.........as FAMILY. Have purchased vehicles in the past under pressure, this time I have gained a great ride, but met a new friend, as well folks whom assisted Frank to make our experience at the dealership FUN! Thanks Frank and friends! More

Helpful 0

Report | Print

Great Service!! If I could've given more than 5 stars, I would've. Amanda was more than helpful, And she was willing to help with ANY questions that I had. Lastly, af If I could've given more than 5 stars, I would've. Amanda was more than helpful, And she was willing to help with ANY questions that I had. Lastly, after I arrived home. I noticed that I had a fog light that was not working properly. I called Amanda, and let her know of the problem. She then told me that she would transfer me to a gentleman named Chris in parts, I believe. He said not to worry, that they would get it taken care of. They replaced the light, that same day. I couldn't have asked for better service from a car dealership. Lastly, Bryan made all the paperwork super simple. And also answered any questions that I had. I was out of there in less than 20 minutes. And I had driven 5 hours to come and pick up my truck! Thank you Bryan, Chris and Amanda!!! More

Helpful 0

Report | Print

Replace battery Excellent service staff well trained very courteous. Service writer Ava Winchester did a great job went out of her way to help. Plan to return for ot Excellent service staff well trained very courteous. Service writer Ava Winchester did a great job went out of her way to help. Plan to return for other service. More

Helpful 0

Report | Print

GREAT CAR BUYING EXPERIENCE COMPETITIVE PRICING AND GREAT CUSTOMER SERVICE. SUPER CLEAN FACILITIES, SHOWROOM AND CUSTOMER LOUNGE AREA. WOULD RECOMMEND TO ANYONE LOOKING FOR A N COMPETITIVE PRICING AND GREAT CUSTOMER SERVICE. SUPER CLEAN FACILITIES, SHOWROOM AND CUSTOMER LOUNGE AREA. WOULD RECOMMEND TO ANYONE LOOKING FOR A NEW OR USED TOYOTA. THANKS FOR EVERYTHING More

Helpful 0

Report | Print

Good service, with friendly people I've always used this dealership to take care of any problems I have with my truck, they always take the time to fix the issue right and make sure the I've always used this dealership to take care of any problems I have with my truck, they always take the time to fix the issue right and make sure there are no other problems. More

Helpful 0

Report | Print

Service writers My service writer Ava and most of Burleson staff was more than willing to help me out with any questions I had about my Toyota Tundra My service writer Ava and most of Burleson staff was more than willing to help me out with any questions I had about my Toyota Tundra More

Helpful 1

Report | Print

Awesome! Because it was a pleasant experience. Everyone was so nice .I felt as though l had known everyone for a long time.I would highly recommend family Toyo Because it was a pleasant experience. Everyone was so nice .I felt as though l had known everyone for a long time.I would highly recommend family Toyota. More

Helpful 0

Report | Print

Great experience I had contacted Bruce to let me know when he got a good used pickup into the dealership. He sent me a photo and I went to see the vehicle. I purchased I had contacted Bruce to let me know when he got a good used pickup into the dealership. He sent me a photo and I went to see the vehicle. I purchased the pickup and the dealership checked out the pickup and made all of the necessary repairs before I picked it up. Very satisfied and a great salesperson to deal with. More

Helpful 1

Report | Print

Usually I whine alot.. I usually whine a lot about customer service, but I can't find one flaw in this dealership! By far, the best experience in Burleson dealerships! I was I usually whine a lot about customer service, but I can't find one flaw in this dealership! By far, the best experience in Burleson dealerships! I was so happy that I bought 2 vehicles from Family Toyota.  I got to meet all the staff, including the owner,  Skip, who was very down to earth and welcoming.  I worked with Vu, worked one deal and he was so easy to work with,  got me exactly what I needed.  My other deal was with Manny, who was equally friendly and gave me another great deal.  Christina Mickens is who I met in the end and she was friendly and welcoming.  Derrick Mickens was very accommodating every time I've come in.  I met all the mechanic staff and they were friendly. Wonderful experience! More

Helpful 3

Report | Print

Fantastic experience, very excited! I live in Burleson, family has been here for a long time, and was very excited about this dealership opening. I purchased a 2015 Toyota RAV4 limited o I live in Burleson, family has been here for a long time, and was very excited about this dealership opening. I purchased a 2015 Toyota RAV4 limited on New Years Eve. I traded in a vehicle as well and got a fair trade in value. My salesman, Chris, was excellent and went above and beyond for me. He was friendly, honest, and very personable. Negotiated me into a deal where I felt comfortable and well informed. As a salesman he was not pushy but appeared very interested in selling me the vehicle. I feel like he is an example of what people want in a salesman when they are interested in buying a car. Niki was my financial contact and was very caring and walked me through the process in an easy to understand way. She explained everything thoroughly so that I understood, and worked with me to get a great interest rate. The overall look of the dealership is welcoming and has a nice hometown feel. I appreciated the Burleson painting and liked that I could recognize the buildings portrayed. Overall everyone I spoke with was very friendly and welcoming. I am very excited to have purchased from this dealership for its convenience (being in the city I live) and because of the employees. I did come back once to resign some paperwork and drop off a spare key for my traded in vehicle, everyone as just as friendly as before, I appreciate the follow up calls and e-mails. You can tell this dealership and its employees want to make you feel welcomed, and they do. More

Helpful 1

Report | Print