Chris Short | Page 12

Superb service of my 2015 A8 Best service experience at any dealership: Christina, Michele and Chris were fantastic, their techs good listeners and dedicated to resolving my few Best service experience at any dealership: Christina, Michele and Chris were fantastic, their techs good listeners and dedicated to resolving my few issues with the car. And when the problems were identified, including one not covered by warranty, they went above and beyond to solve, including reaching out to Audi Corp. to replace what might have been faulty rotors, gratis. My loaner was a brand new 2017 A8. Dealership is modern and clean. All tolled, they make you want to go in for service. More

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Check your car before taking delivery You can see from the other reviews that this dealership does care about giving good service. They seem to do well when all goes smoothly, however I f You can see from the other reviews that this dealership does care about giving good service. They seem to do well when all goes smoothly, however I found that they fall apart when there are bumps in the road. I bought a brand new 2017 Audi A4. At delivery I noticed some scratches in the paint. I was told they could be fixed no problem and I proceeded with delivery. On the ride home I felt a noticeable shimmy in the car and called the dealer. They said they would look at that when I came back to fix the scratches. Two days later I saw that there was damage to the front bumper, and upon calling the dealer was told the same. I unfortunately had to push to get an appointment to come back in for the fixes - they were not proactive in setting a follow up. I brought the car in and they had it for a week and a half. All four tires needed to be replaced as they had flat spots (apparently a bad batch) and new parts were needed for the bumper. When I came back to pick up my car, the body work was unacceptable. To remove the scratches they had wet sanded the paint deeply so the brown primer was showing. The bumper had very visible swirl marks where that was sanded. Frankly, they should have caught this before calling me back. They kept the car another two weeks. When I came to finally get my car back, almost unbelievably there were still scratches in the area that was repainted. Apparently the repainting of the bumper didn't go well and it was fully replaced. Again, this should have been caught and fixed before calling me for the pick up. When I returned a few days later, the scratch there were swirl marks. Rather than take the car back again (as things kept getting worse rather than better), I took care of the swirl marks on my own. In the end, I have a new car that still has some visible scratches. This also took the fun out of a new car buying experience. That said, they made an effort to get it right and made a car payment to cover the month that they had the car in their shop. I recommend two things to potential customers of this dealership: 1) Do not use Flemington for any body work. They outsource this work and based on my experience it is not unfair to call their vendors incompetent. 2) Fully check your new car before taking delivery. If you find any issues, refuse that vehicle and insist on a different car. More

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Purchase of 2017 Audi A4 I think the people at Flemington Audi Porsche Volkswagen work very hard and appreciate my customer loyalty. I had other choices, but in the end decide I think the people at Flemington Audi Porsche Volkswagen work very hard and appreciate my customer loyalty. I had other choices, but in the end decided to stay with this team. More

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Terrible Their service departments do not service your car properly. I have had numerous discussions about after my car was supposedly serviced, when i leave a Their service departments do not service your car properly. I have had numerous discussions about after my car was supposedly serviced, when i leave all different lights come on and the issues that i thought were fixed are still occurring. this last visit was the worst. I then take the Audi to another shop and they showed me that items that were to be replaced were old, dirty and never changed. Stay away from their service department. More

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Make you feel like family This is the 2nd car I have purchased at Flemington VW/Audi. My salesperson, Ron Neall, was wonderful. He invested a lot of time, energy, patience and This is the 2nd car I have purchased at Flemington VW/Audi. My salesperson, Ron Neall, was wonderful. He invested a lot of time, energy, patience and expertise hosting test drives, imparting useful information and ensuring I was informed and comfortable with my decision. Doug Mathewson, Sales Mgr, was excellent as well and worked seamlessly with Ron to ensure that our expectations were exceeded and that we feel like part of the family. More

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Expectations are met! After visiting many dealerships. I came to realize that the service expectations of my sales person Sue DePasque and the manager Peter Costigan made m After visiting many dealerships. I came to realize that the service expectations of my sales person Sue DePasque and the manager Peter Costigan made my transaction the best ever! Also Chris Short the service manager helped me with my rear plate installment. Look forward to my next purchase from here. Ask for Sue DePasque for your next Audi VW and Porsche purchase! You will not regret it! More

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New car buyer I recently purchased a new A5 at Flemington Audi. I have used the dealership for service for the last 4 years after switching from Mendham (where I pu I recently purchased a new A5 at Flemington Audi. I have used the dealership for service for the last 4 years after switching from Mendham (where I purchased my previous Audi). I like the feel at this dealership-friendly and personable. Service has been excellent! Purchasing my new car was hassle free. I received the assistance I needed without any pressure or run around. Having purchased many new and used cars at dealerships over the years, it was by far my best car buying experience. More

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Great experience David Whitlock was great - a real car guy, which is always great to see. Knowledgeable, professional, courteous, fair. Great after-sales support too David Whitlock was great - a real car guy, which is always great to see. Knowledgeable, professional, courteous, fair. Great after-sales support too. I wholeheartedly recommend. More

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Flemington, Where to find your car. Some of the dealerships locations I have worked with in the past: Oneonta, NY, Hartford, CT, Millburn, NJ, Hilltop, IL, My point is I have been around Some of the dealerships locations I have worked with in the past: Oneonta, NY, Hartford, CT, Millburn, NJ, Hilltop, IL, My point is I have been around and sampled several locations. Flemington Audi is at the top of the list. Every Audi dealership is a cut above most auto dealerships but Flemington is something really special. I am not going into price of services but the folks at Flemington have always made an effort to work with in a range that was manageable. Five stars More

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Excellent Christina does a amazing job! Christina is extremely knowledgeable about Audi and she has a strong passion for them, therefore she brings added enth Christina does a amazing job! Christina is extremely knowledgeable about Audi and she has a strong passion for them, therefore she brings added enthusiasm to the atmosphere of the service dept. I would recommend anyone to visit your dealership without hesitation. More

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