Chris Short | Page 11

Great experience and very helpful sales people! The whole service/sales group was helpful all the way through the car buying process. They provided answers to all my questions and made the experienc The whole service/sales group was helpful all the way through the car buying process. They provided answers to all my questions and made the experience pleasurable, Christina Serifin in service was my guide and made a recommendation of a car that fit my needs exactly. She is awesome! Chris Short was also very honest and helpful. John Rachmiel made the process easy and let me check out the car many times on my own. Peter Costigan found the car in one day and gave me a great price.! Wow. More

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Great experience overall Service had always provided efficient repairs on my tdi and Jetta. Recently bought another tdi and worked with Sue. She was super helpful and really w Service had always provided efficient repairs on my tdi and Jetta. Recently bought another tdi and worked with Sue. She was super helpful and really worked hard to meet my tight schedule when it came to picking up the car, as did the finance team. I was in and out within an hr and made it on time to previously scheduled engagement. When I initially was toying with the idea of a new car, I waffled on a decision and really appreciated the space she gave me to think through to a decision. If you are in the market for a VW, ask to speak with Sue. -From a satisfied buyer More

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Good Follow through. Coming off of owning a VW Jetta TDI and settling the buyback process was made easy. I rolled the residual into a new Audi and the experience was painl Coming off of owning a VW Jetta TDI and settling the buyback process was made easy. I rolled the residual into a new Audi and the experience was painless. The dealer and Jason were there to answer any and every question and located the right color and features we wanted. We love the new car and look forward to a long relationship. More

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Great customer service. We had a 2010 Q5 that had a few issues, the dealership was kind enough to provide us with a loaner, new Q5, while we waited for a new car. Frank Hous We had a 2010 Q5 that had a few issues, the dealership was kind enough to provide us with a loaner, new Q5, while we waited for a new car. Frank House was able to secure us a 2107 Q7 in the package we wanted and delivered us our new car last night. Can't say enough about the process, went smoothly and we love our new car. More

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Superb service of my 2015 A8 Best service experience at any dealership: Christina, Michele and Chris were fantastic, their techs good listeners and dedicated to resolving my few Best service experience at any dealership: Christina, Michele and Chris were fantastic, their techs good listeners and dedicated to resolving my few issues with the car. And when the problems were identified, including one not covered by warranty, they went above and beyond to solve, including reaching out to Audi Corp. to replace what might have been faulty rotors, gratis. My loaner was a brand new 2017 A8. Dealership is modern and clean. All tolled, they make you want to go in for service. More

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Check your car before taking delivery You can see from the other reviews that this dealership does care about giving good service. They seem to do well when all goes smoothly, however I f You can see from the other reviews that this dealership does care about giving good service. They seem to do well when all goes smoothly, however I found that they fall apart when there are bumps in the road. I bought a brand new 2017 Audi A4. At delivery I noticed some scratches in the paint. I was told they could be fixed no problem and I proceeded with delivery. On the ride home I felt a noticeable shimmy in the car and called the dealer. They said they would look at that when I came back to fix the scratches. Two days later I saw that there was damage to the front bumper, and upon calling the dealer was told the same. I unfortunately had to push to get an appointment to come back in for the fixes - they were not proactive in setting a follow up. I brought the car in and they had it for a week and a half. All four tires needed to be replaced as they had flat spots (apparently a bad batch) and new parts were needed for the bumper. When I came back to pick up my car, the body work was unacceptable. To remove the scratches they had wet sanded the paint deeply so the brown primer was showing. The bumper had very visible swirl marks where that was sanded. Frankly, they should have caught this before calling me back. They kept the car another two weeks. When I came to finally get my car back, almost unbelievably there were still scratches in the area that was repainted. Apparently the repainting of the bumper didn't go well and it was fully replaced. Again, this should have been caught and fixed before calling me for the pick up. When I returned a few days later, the scratch there were swirl marks. Rather than take the car back again (as things kept getting worse rather than better), I took care of the swirl marks on my own. In the end, I have a new car that still has some visible scratches. This also took the fun out of a new car buying experience. That said, they made an effort to get it right and made a car payment to cover the month that they had the car in their shop. I recommend two things to potential customers of this dealership: 1) Do not use Flemington for any body work. They outsource this work and based on my experience it is not unfair to call their vendors incompetent. 2) Fully check your new car before taking delivery. If you find any issues, refuse that vehicle and insist on a different car. More

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Purchase of 2017 Audi A4 I think the people at Flemington Audi Porsche Volkswagen work very hard and appreciate my customer loyalty. I had other choices, but in the end decide I think the people at Flemington Audi Porsche Volkswagen work very hard and appreciate my customer loyalty. I had other choices, but in the end decided to stay with this team. More

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Terrible Their service departments do not service your car properly. I have had numerous discussions about after my car was supposedly serviced, when i leave a Their service departments do not service your car properly. I have had numerous discussions about after my car was supposedly serviced, when i leave all different lights come on and the issues that i thought were fixed are still occurring. this last visit was the worst. I then take the Audi to another shop and they showed me that items that were to be replaced were old, dirty and never changed. Stay away from their service department. More

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Make you feel like family This is the 2nd car I have purchased at Flemington VW/Audi. My salesperson, Ron Neall, was wonderful. He invested a lot of time, energy, patience and This is the 2nd car I have purchased at Flemington VW/Audi. My salesperson, Ron Neall, was wonderful. He invested a lot of time, energy, patience and expertise hosting test drives, imparting useful information and ensuring I was informed and comfortable with my decision. Doug Mathewson, Sales Mgr, was excellent as well and worked seamlessly with Ron to ensure that our expectations were exceeded and that we feel like part of the family. More

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Expectations are met! After visiting many dealerships. I came to realize that the service expectations of my sales person Sue DePasque and the manager Peter Costigan made m After visiting many dealerships. I came to realize that the service expectations of my sales person Sue DePasque and the manager Peter Costigan made my transaction the best ever! Also Chris Short the service manager helped me with my rear plate installment. Look forward to my next purchase from here. Ask for Sue DePasque for your next Audi VW and Porsche purchase! You will not regret it! More

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