Chris Short | Page 4

Carlos was rude, condescending, and unprofessional. After I got the “underinflated tire” warning on the way home from having my car serviced, I called Audi service and got Carlos. That warning light se After I got the “underinflated tire” warning on the way home from having my car serviced, I called Audi service and got Carlos. That warning light seems to come on every time Flemington Audi works on my tires, so I asked if he could make a note to put more air in next time. He said if it was my “feeling” that the tires were underinflated, he could do that, but the “fact” was that it was cold last night, and the temperature difference must have tripped the sensor. When I suggested he might want to avoid calling a customer’s opinion a feeling and his own opinion a fact, he just went off and started yelling at me. Yelling. I am not exaggerating. I later checked and found one underinflated tire. So not only did Carlos bully me, but his so-called fact was nonsense. Negligent service, verbal abuse when you point it out – these are not a formula for customer satisfaction. After trying for some time, I did get a callback from the service manager, Chris Short. He was clearly trying to help, but he could have handled the call in a more productive way. Here’s what I mean. Chris told me there was a recording of my call with the service rep. He said he would listen to the recording and, if he decided it merited any action, he would take care of it internally. In other words, I would never know the result. This is backwards. He should have listened to the recording BEFORE calling me. What I needed to know was whether Flemington Audi management condones aggressive, intimidating behavior by a male service rep toward a female customer. If he didn’t find that behavior offensive, I would know never to take my car there again. And if he did, I could have some confidence that the bullying was limited to one bad apple rather than the whole business. Chris did apologize, but it was a “sorry if you were offended” apology rather than “sorry for the unacceptable behavior.” The latter would have kept my family as customers. More

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We have bought numerous cars from Steve who makes sure we get exactly what we are looking for and feel comfortable from start to finish. And Christine in service makes us feel like we are home when we bring get exactly what we are looking for and feel comfortable from start to finish. And Christine in service makes us feel like we are home when we bring them in for service. More

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The service team is always so accommodating and professional. Carlos and Christina treat you like family. professional. Carlos and Christina treat you like family. More

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I am so happy I chose Flemington V,A and P to purchase my first VW many years ago. Ever since you could say I have a love affair with this dealership. I thank you for your service and kindness. Buying a ca first VW many years ago. Ever since you could say I have a love affair with this dealership. I thank you for your service and kindness. Buying a car has been a pleasure with no stress. I look forward to my next visit. THANK YOU, Irene Richter More

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I had a great experience working with Audi Flemington, but they are over an hour away from me. I purchased my car from them, and when it arrived, it had some very minor damage from factory. As part of the but they are over an hour away from me. I purchased my car from them, and when it arrived, it had some very minor damage from factory. As part of the purchase, it was agreed that they would fix it. They initially ordered the wrong part, which wasted my time driving back there to get it fixed. They took full responsibility and worked with me to accommodate the situation. They ordered the correct part and coordinated with me to pick up my car and drop off a loaner. While the repair took longer than expected, they kept me informed almost daily, which was the most important thing for me. In my experience, the Audi dealerships near me are terrible at giving updates or getting to someone who can tell you what’s going on. They also feel very pretentious, and that you have the money to just pay for anything they tell you. As soon as they get your money, it is like they don't care anymore. Audi Flemington is the opposite of that. They want to make sure services are done right, and that everything is communicated even if some things are fully out of their control. Carlos went above and beyond AND above beyond taking care of my car and making sure I was updated regularly. He rocks! I bugged him almost daily, but he never showed any frustration and was always willing to talk to me. While Audi Flemington is so far from me, I would still consider taking my car for service there just because of the experience. The Audi dealerships by me have always left me with a bad experience apart from certain individuals who seemed to care more. More

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Flemington Porsche is absolutely top notch!! I have been working with them since 2017 and have consistently been impressed with the high level of service I receive. They are straightforward, honest and trul working with them since 2017 and have consistently been impressed with the high level of service I receive. They are straightforward, honest and truly stand-up guys. In particular, Anthony is a real pleasure to deal with!! Having dealt with other high-end dealerships nearby. Flemington Porsche runs circles around their competition!! Well done, all!! I will be buying all my cars from Flemington Porsche for the foreseeable future!! More

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Servicing your vehicle can be overwhelming. Chris Short's team takes the stress out of service. Anthony R is a great resource, he is trustworthy, knowledgeable and efficient in working with customer Short's team takes the stress out of service. Anthony R is a great resource, he is trustworthy, knowledgeable and efficient in working with customers and mechanics. I trust Anthony's recommendations and the work done by the mechanics at Flemington VW. Anthony makes everything smooth from dropping off the car, to understanding what work needs to be done to arranging for pick up and payment. Clear communication and topnotch mechanics make me a satisfied customer. More

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Excellent service, my issue was prompted resolved. As always the team goes out of their way to deliver. always the team goes out of their way to deliver. More

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The Porsche service group is very professional and easy to interact with. The techs are very savvy. Everyone is eager to please. to interact with. The techs are very savvy. Everyone is eager to please. More

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This is only my second time using Flemington VW, Audi, Porsche for service, but so far they're batting 1000. Across the board, they've provided an excellent customer experience. In addition, they have gai Porsche for service, but so far they're batting 1000. Across the board, they've provided an excellent customer experience. In addition, they have gained my trust as far as their integrity and the caliber of their work. They work hard to please, and I appreciate that. More

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