Chris Smith | Page 11

I was very impressed with the entire dealership, but my salesman, Christopher Smith , was most helpful and very accommodating as he helped me to understand all of my options and choices. salesman, Christopher Smith , was most helpful and very accommodating as he helped me to understand all of my options and choices. More

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Chris was very patient, attentive and extremely helpful without any of the pushy salesperson attributes that can turn a client off. I would definitely refer anyone I know in the Chicago market to him witho without any of the pushy salesperson attributes that can turn a client off. I would definitely refer anyone I know in the Chicago market to him without hesitation! More

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Chris is great! This was my first ever experience with a dealership and he made me feel very comfortable, he was considerate, helpful, consistent and always kept me updated throughout the entire process. He dealership and he made me feel very comfortable, he was considerate, helpful, consistent and always kept me updated throughout the entire process. He also offered to add features I wanted to the vehicle I was interested in. 5 stars!!! More

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Just love ❤️ the service and the employees was just so professional and friendly Thanks Joanna for all your help I’ll be back real soon professional and friendly Thanks Joanna for all your help I’ll be back real soon More

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I had a fabulous experience with Downtown VW. My salesman Chris Smith was helpful and friendly and found exactly the car I was looking for! Chris Smith was helpful and friendly and found exactly the car I was looking for! More

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smooth process. chris is friendly and make the process very smooth. he handles customer requests and negotiation pretty well. would recommend to other people for sure very smooth. he handles customer requests and negotiation pretty well. would recommend to other people for sure More

by LIUWHD Verified Customer Verified Customer

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Chris was a fantastic and very patient sales person who helped find the right car (used) and right deal for me. I had a budget to stick to which he totally respected and I got a great warranty with the car helped find the right car (used) and right deal for me. I had a budget to stick to which he totally respected and I got a great warranty with the car. I would highly recommend this dealership especially for people who haven't bought a car for a long time or it's their first car, they really do walk you through all possibilities and gave some great advice. More

by rebeccapalmet Verified Customer Verified Customer

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They were so nice and accommodating with the difficult financial situation i was in! They helped me find the perfect, and affordable car for me ❤️ financial situation i was in! They helped me find the perfect, and affordable car for me ❤️ More

by taylorgee19 Verified Customer Verified Customer

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We went in to purchase a used 2013 Cadillac. Even though We went in to purchase a used 2013 Cadillac. Even though we had made an appointment, we still waited over 30 minutes to see the vehicle. We test dro We went in to purchase a used 2013 Cadillac. Even though we had made an appointment, we still waited over 30 minutes to see the vehicle. We test drove it and immediately heard a noise coming from the front end, which not being mechanically inclined, I figured it was probably wheel bearings. I also noticed that the drivers window wouldn’t was not working properly. This all happened even though they told us that the car had a thorough safety inspection. They had the car put up on the rack and checked by their mechanics. We were told it was a drivers side wheel bearing and the window motor. So the deal we worked out was they would give us $1,000 off the price and we can take it to my mechanic who could probably fix it for less. We were assured by the manager and mechanics that nothing else was wrong. We took the deal and took it to my mechanic who is also a friend and when they put it up on the rack he said it was obvious that the not only was the drivers side wheel bearing was bad but the passenger side was just as bad which cost me an additional $400. When I brought it to the managers attention he said myself and my mechanic were lying. The manager had told us how they stand by the cars they sell and happily fix things even though a car has no warranty. They are a bunch of liars. More

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They are extremely dishonest especially the manager. Tells lies and sells unsafe used vehicles. Will never return Will tell everyone I know to not buy a car from here Tells lies and sells unsafe used vehicles. Will never return Will tell everyone I know to not buy a car from here More

by Strafaci Verified Customer Verified Customer

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