Chris Smith | Page 12

We purchased the car, drove it 120 miles home, parked it in the driveway and it leaked oil. We had our local VW dealer in Madison, Zimbrick, checking out the car and we had repairs of more than $1,500. Wh in the driveway and it leaked oil. We had our local VW dealer in Madison, Zimbrick, checking out the car and we had repairs of more than $1,500. When we contacted VW of Downtown Chicago, they were not interested to help out in any way. I would never put a step over their threshold. Even after I contacted upper management, I did not receive a call back. This is the worst dealer I ever encountered. They claimed they checked the car before they sold it. There are only two options: 1. They have a terrible service department that is incompetent 2. or they are not saying the truth. I cannot believe that VW has dealers like VW of Downtown Chicago. More

by Miranruedi Verified Customer Verified Customer

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Very satisfied with sales and financial services Very friendly and professional service. Chris Smith is the excellent sales person. Fair negotiations of price and financing. Overall experience is ver Very friendly and professional service. Chris Smith is the excellent sales person. Fair negotiations of price and financing. Overall experience is very satisfactory. Thank you. More

by KROTOV.SERGEY Verified Customer Verified Customer

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My experience was great Chris really worked hard to make sure I walked out happy and I did. I am so greatful that I choose this place to get my car. sure I walked out happy and I did. I am so greatful that I choose this place to get my car. More

by johnnygordon86 Verified Customer Verified Customer

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Chris was an awesome salesman. Given the environment that we are in, Chris was very accommodating throughout the sales process. Moreover, the car was priced very reasonably and at the price we were looking f we are in, Chris was very accommodating throughout the sales process. Moreover, the car was priced very reasonably and at the price we were looking for. More

by isang.marissa Verified Customer Verified Customer

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Words, can't describe how fun and amazing this dealership has been! I couldn't be more Happy! I feel like I've made new friend's! has been! I couldn't be more Happy! I feel like I've made new friend's! More

by johnotto.kuhlmann Verified Customer Verified Customer

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Hands down the best customer service I've ever experienced from every other dealer I've been to. Bill Dolan and his service department went above and beyond to make sure I was squared away. Than experienced from every other dealer I've been to. Bill Dolan and his service department went above and beyond to make sure I was squared away. Thank you Volkswagen of down town Chicago. More

by DENNIS17116 Verified Customer Verified Customer

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Great Service Center, terrible sales and sales manager Bill, the service manager, was great to work with. He’s very carrying and polite and was focused on making our experience to Volkswangen’s standards. Bill, the service manager, was great to work with. He’s very carrying and polite and was focused on making our experience to Volkswangen’s standards. We’ve been a VW family for over 30 years and enjoy the vehicles they offer. On the flip side of that, our sales experience was the worst that we’ve received in some time. The sale of a car that has pervious damage was sold to us with out disclosure of the repairs. Unfortunately, the repairs were not done to new car standards and required additional work. We didn’t come to this dealer to be taken and at this point, we’ll never purchase a vehicle from them again. It’s too bad as this dealer is close to our home and is very convenient. Unless something is done, our minds will not be changed and we’ll be sure to steer any of our friends or acquaintances away. More

by MARTINIV Verified Customer Verified Customer

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Working with Chris Smith to get a new car was genuinely an experience that made car buying a pleasure. He handled everything in a prompt and professional. Great dealer and easy to work with. an experience that made car buying a pleasure. He handled everything in a prompt and professional. Great dealer and easy to work with. More

by yz27 Verified Customer Verified Customer

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Great service & friendly sales team I purchased a Volkswagen Jetta through Chris Smith at Volkswagen of Downtown Chicago and had great experience with the sales team. Chris was helpful a I purchased a Volkswagen Jetta through Chris Smith at Volkswagen of Downtown Chicago and had great experience with the sales team. Chris was helpful and made it convenient for me as I was purchasing from a different state. He was accommodating and easy to schedule a meeting with and gave friendly and professional service. I recommend Chris highly to any future customers and think Volkswagen of Downtown Chicago does a great job taking care of their clients. More

by nbooch55 Verified Customer Verified Customer

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Absolutely great I brung the car in for maintenance 4 times, which resulted in them fixing every problem. The wait time was very reasonable. Also made sure I was comfo I brung the car in for maintenance 4 times, which resulted in them fixing every problem. The wait time was very reasonable. Also made sure I was comfortable and these guys are very friendly. I highly recommend this dealership to anyone who is looking for a car when a great and fast experience. More

by Antonio Verified Customer Verified Customer

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