Chris So

So, a retired U. S. Marine goes to buy an Audi RS model -- Audi Mission Viejo stocked the ONLY RS Q8 that I was in the market to purchase in the state of California. I S. Marine goes to buy an Audi RS model -- Audi Mission Viejo stocked the ONLY RS Q8 that I was in the market to purchase in the state of California. I’ve read many reviews, before and after my purchase, and this is my honest and unadulterated review of my purchase experience. There were no Audi special finance rates or incentives on this unit and interest rates otherwise are extremely high in the marketplace among all automobile manufacturers of specialty vehicles. I initially contacted the dealership with an inquiry of the unit being in stock because the website MSRP sticker stated “SOLD.” It was in stock, verified by Chris So. Chris’ customer service was above excellent – no pressure and amiable to deal with. Chris met my request for verification of sticker and video of exterior and interior of the unit. One might think that these are customary, they are actually a necessity before a decision to visit a dealership. I set my appointment for a couple of days later, on a Sunday morning. Chris had thoroughly communicated with me in several telephone conversations; and that I would later deal with another salesman after his initial overview with me of the unit. Tim Fitzsimmons would actually walk me through the vehicle features and a thorough test drive. Tim was also amiable to deal with during the negotiation process – no pressure. The negotiation process also involved the trade of my 2022 Porsche Cayenne (base unit) purchased during COVID timeframe (that’s interesting long story because of limited supply and availability). Tim was very knowledgeable on the features of the unit and did an excellent job post sale of further features and the initial set up of the myAudi app and the MMI. Between my negotiations with Tim and the salesman manager, Uttam Oli, we came to an amenable RS Q8 selling price and trade in figures. Uttam was instrumental in finalizing the deal. Chris, Tim and Uttam were very professional. I did come prepared with my own financing, as everyone should do (with multiple financing sources). The back office, you know it well, the Finance and Insurance office (F&I); Anthony Holguin, the finance manager was very informative while accommodating my various scenarios to finalize my options. And I must mention Farhad Yousofzai (Mo), a finance manager with whom I finished with my own financing a few days later. Mo was very constant with what seemed to be an uncharacterized delay in my credit union’s authorization process via phone. Taken together, I couldn’t find my desired Audi RS Q8 specifications in the Inland Empire where I live and traveled the considerable distance just to “take a look” in Mission Viejo. It was well worth the time, miles and tolls required to purchase exactly what I wanted and nothing less. I would recommend anyone interested in an Audi purchase to shop around for competitive pricing BUT GIVE SERIOUS CONSIDERATION to the Mission Viejo Audi dealership. I did and now part of the Audi Family! More

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BUYER BEWARE, ASK IF THERES A MARKUP ON YOUR VEHICLE DURING YOUR FIRST CONTACT WITH YOUR SALESPERSON. I put a deposit for a vehicle that was being shipped to the dealership. We talked MSRP the entire DURING YOUR FIRST CONTACT WITH YOUR SALESPERSON. I put a deposit for a vehicle that was being shipped to the dealership. We talked MSRP the entire time, no mention of a markup. I even upgraded to a higher trim to get first right of refusal. Well, the vehicle arrived today. I was supposed to be at the dealership on Friday to take delivery. I asked the salesperson the out the door price…he said “by the way, my manager said there’s a markup on this vehicle”. I would have not continued my relationship with these people if they mentioned a markup at first contact. I get that there’s a high demand for new vehicles right now, so MSRP is reasonable. But 22.4% markup of the vehicle cost is obscene. Good luck MV Audi. More

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Best dealer Ever ...found me the car I wanted and helped add upgrades at fair prices. Very happy with my car. Salesperson David was great with following up add upgrades at fair prices. Very happy with my car. Salesperson David was great with following up More

by seth21 Verified Customer Verified Customer

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I’ve been very happy with the service I’ve received from Audi MV. Service advisors are top notch and they make every effort to fix any warranty issues, as well as , service and/or repair your car. Plus, the Audi MV. Service advisors are top notch and they make every effort to fix any warranty issues, as well as , service and/or repair your car. Plus, the loaners are always nice. More

by jd-SQ5 Verified Customer Verified Customer

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The entire experience was very good and Chris really listen to what I was looking for in a car and found me what I really liked :) listen to what I was looking for in a car and found me what I really liked :) More

by brenda.rector Verified Customer Verified Customer

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