Chris Stanford | Page 6

Phillip EDWARDS or salesmen was great. We already told him we are bringing my mother in law in the spring. Everyone was pleasant. This car was for my wife I may get one for myself too. I liked how they we him we are bringing my mother in law in the spring. Everyone was pleasant. This car was for my wife I may get one for myself too. I liked how they went and got a SUV based on what we asked for. More

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One good and one horrible experience We had one positive experience and one negative. But the negative was so negative that I would not recommend this dealership. The first deal went sm We had one positive experience and one negative. But the negative was so negative that I would not recommend this dealership. The first deal went smoothly and we were very happy with the dealership. The second deal was an entirely different story. We were looking to trade in our Infiniti for a Mercedes convertible. The negotiation process was dragging on coming to terms on a lease payment. In the middle of negotiations with our saleman Landon sales manager Mara jumps in and starts moving around numbers on the computer. Does not introduce herself and just starts negotiating. During this process I asked Mara if she cleared any of this with the bank. She tells me she didn't even pull my credit. Wait a minute we have been negotiating a lease payment all this time and you did not even look at my credit?!?!?! "We just assume everyone is a Tier One Customer" This must lead to a lot of awkward moments, what percentage of the car buying population is actually in Mercedes top credit tier? After finally coming to terms on a monthly payment we need to go home and pick up our trade and we tell them we will be back in about 4 hours to pick up the new car. We were set to pick up the car at 5pm. At 4:40 pm we receive an email from Landon that Mercedes did not approve the deal and needed more income. No phone call an email. They left us hanging on this deal all afternoon and wasted most of our Saturday. I sent a very negative email reply about how bad the situation was handled. This could have all been avoided if someone at the dealership just talked to Mercedes Credit. Mara left a voicemail with a poor excuse that they were negotiating with the bank. I call BS on that. we were picking up the car at 5, I doubt they even submitted this before 4 pm. I received another voicemail from Finance manager Chris Stanford who wanted to explain their procedures. No appologies or anything, I have no interest in hearing about Park Place Procedures. There is no excuse to leave your customer hanging all day long and then send an email when we were already on the way to pick up the car. I don't know what the issue was with Mercedes Credit, we were approved by BMW finance the next day at essentially the same payment. We purchased from Autobahn BMW and would highly recommend them over Park Place. More

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Excellent Experience at Park Place Mercedes I highly, highly recommend Malcolm Hodge if you want an excellent sales and customer service experience. He is extremely knowledgeable about not only I highly, highly recommend Malcolm Hodge if you want an excellent sales and customer service experience. He is extremely knowledgeable about not only the Mercedes products, but also how they stack up against the competition. I took over a month to decide between Mercedes and Volvo; Malcolm was very patient and helpful every step of the way. I probably would have locked me out of the dealership by week three. I purchased a beautiful GLC and got a great deal. Even though the Volvo I was considering was only a $500 sticker difference, their best payment option was hundreds per months higher. If you want the best of all worlds (sales, finance and customer service, go see Malcolm Hodge. More

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World Class Car Buying Experience I have worked with Tyler on two car purchases. He embodies and exemplifies the Park Place attitude toward customer service. My car buying experience i I have worked with Tyler on two car purchases. He embodies and exemplifies the Park Place attitude toward customer service. My car buying experience in the past was anything but exciting. Tyler provides a great experience through his professionalism, vast wealth of knowledge, and attitude towards the customer. My family and I are now and forever a Park Place family. You will not find a better experience anywhere else in the Metroplex. More

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Must experience PARK PLACE for yourself!! I had a WONDERFUL EXPERIENCE with Dereck in Sales. As a matter of fact, I cancelled an order at one dealership to bring my business to Park Place. I had a WONDERFUL EXPERIENCE with Dereck in Sales. As a matter of fact, I cancelled an order at one dealership to bring my business to Park Place. They operate with the HIGHEST LEVELS of INTEGRITY. Low pressure but informative sales style. They are more focused on BUILDING RELATIONSHIPS that just quick sales. I have to buy my son a college graduation car and guess where Im coming???... PARK PLACE! More

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THE BEST EXPERIENCE!!! John Baskin is a really good sales man. He has been with the company for many years and he knows how to treat customers. He was really patient with us John Baskin is a really good sales man. He has been with the company for many years and he knows how to treat customers. He was really patient with us even though we changed our mind a couple of times. He helped us make the right choice. He treats you with respect and makes you feel that you're VIP. Thank you John for helping us! I really love my new car!!! More

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Sales staff terrific-Steven was very upfront and professional, and Bob's experience really came through closing out the deal. Chris was detailed in finance department. I will seek them out in the f professional, and Bob's experience really came through closing out the deal. Chris was detailed in finance department. I will seek them out in the future. More

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Overall great communication with clients. From the moment you drive in to the dealership through the moment you drive out with a car, the team works along side to make sure the customer is satisfied no matte you drive in to the dealership through the moment you drive out with a car, the team works along side to make sure the customer is satisfied no matter what it takes. That's called excellent customer service. More

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The entire experience from the moment I walked through the door until I drove off the lot in my new C Class was friendly, professional and respectful. I was treated fairly. From sales to finance everyon the door until I drove off the lot in my new C Class was friendly, professional and respectful. I was treated fairly. From sales to finance everyone worked together to provide the quality and service that makes the Mercedes brand so indelible. Keep up the good work! More

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When we first visited your dealership we were looking at cedrtified pre-owned vehicles. Scott went out of his way to try and find something my picky wife would like, unfortunately nothing in inventory match cedrtified pre-owned vehicles. Scott went out of his way to try and find something my picky wife would like, unfortunately nothing in inventory matched her taste. He followed up as any great sales person would to try and get us back into the dealership. His persistance paid off and we came in on a Saturday that he was off, which is when we met Don, who found exactly what she wanted: Silver E-350, Tan Interior, with the panoramic sun roof. Bad part for me was only in a 2013. I have always admired those vehicles on the road, so Don and Scott went to work and made it happen. I am extremely excited to know that we should have little or no out of pocket expense due to the great job explaining the extended warranty and service pre-paid options. Please let Leadership know that they have at least three very capable people working at their dealership. I'm sure the rest are just as good, but I have not had the opportunity to meet any one else at this point. More

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