Chris Townsend | Page 7

We purchased a car with 16,000 miles on it 2023 a day later we started having trouble with it another half a day it stopped working so we had to bring it in to the shop because it said engine shutting do later we started having trouble with it another half a day it stopped working so we had to bring it in to the shop because it said engine shutting down, to this day it is still in the shop they can't get the parts etc the car was filthy when we bought it so they had some guy quick run out there and clean it a little bit, it was dense in the bumper which weren't extremely bad because it was a used car but not for $16,000 miles they should have repaired it, no gas was in it it was just a complete nightmare the sales manager and the salesman were not really professional, the only person that was professional was the man filling out the financial paperwork in the office,,, I would not recommend this place to anybody.... More

by catwomen.donna Verified Customer Verified Customer

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Terry is the world's best service advisor,he is a remarkable gentleman knows how to treat is customer's remarkable gentleman knows how to treat is customer's More

by t.dogfryman61 Verified Customer Verified Customer

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Super courteous and helpful staff! Thw waiting area was clean and comfy and my vehicle was ready in no time - clean too!! Thw waiting area was clean and comfy and my vehicle was ready in no time - clean too!! More

by prsh.maharaj Verified Customer Verified Customer

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I came in knowing what I wanted & they got me in & out quickly. Excellent service! quickly. Excellent service! More

by ddorsey602 Verified Customer Verified Customer

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Coupons were not deducted properly even with disposable fees. A woman came out from the service center to “explain”. It was more like she wanted to “set me straight” with her elevated tone of voice. If we fees. A woman came out from the service center to “explain”. It was more like she wanted to “set me straight” with her elevated tone of voice. If we use her numbers, she wrote a total of $223w/ tax on the back of the paperwork you all file. 15% off would have me down to 190w/ tax. I only wanted an oil change. Someone showed me the dirty filters and said they could replace them and the oil change for 199 or something like that. I said I had a coupon. I have no idea how you come up with these prices. The coupons never add up. In addition when I went to leave, they hadn’t washed the car as they had offered to. So I came back in but they had the “power washer” in the car wash… whatever that means. So I just left. More

by MENIJOHNSON1 Verified Customer Verified Customer

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Could not have my my experience any better! Top notch customer service. Scott needs a raise! Top notch customer service. Scott needs a raise! More

by DGOINS Verified Customer Verified Customer

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Matt Sensel was great in every aspect - pricing, locating the exact color combination that my wife wanted, installing some accessories and having the vehicle here in Cincy in two days. The entire process cou the exact color combination that my wife wanted, installing some accessories and having the vehicle here in Cincy in two days. The entire process could not have gone better! we love our new Sierra Denali 1500! More

by brad88 Verified Customer Verified Customer

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The experience was fast,and quick,I like the service . This is my number one place. . This is my number one place. . More

by thomas651 Verified Customer Verified Customer

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Service was very fast. I did not say more then 10 words to anyone. Has no problems all went well. I did not say more then 10 words to anyone. Has no problems all went well. More

by CWEESE2 Verified Customer Verified Customer

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The moment I walked in the door I was treated with kindness and respect. Everything from the vehicle to the financing options were fully explained. I never felt pressured at any point. The customer kindness and respect. Everything from the vehicle to the financing options were fully explained. I never felt pressured at any point. The customer service by all associates has been outstanding. Fully recommend this dealership to anyone. More

by ry_ashworth Verified Customer Verified Customer

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