Chris Wilcox | Page 12

Negligent and apathetic. It took them over 3 months to fix my vehicle. Poor communication. I am extremely disappointed with my experience with this dealership. My car was It took them over 3 months to fix my vehicle. Poor communication. I am extremely disappointed with my experience with this dealership. My car was down at the dealership for repairs for over 4 months. We first took it there in June because the vehicle didn't start. After inspection and diagnosis, it came down to almost $2k to repair; I was hesitant, but I didn't want to switch to a new vehicle (despite receiving several calls from salespeople at the dealership instead of looking to fix it) Unfortunately, there are no recalls in my 2015 Durango, so we went ahead and paid to get this fixed and run my vehicle for a few more years. After 3 weeks, we called and they told us that the vehicle was ready, no calls from them beforehand. We went, got the Durango back, and a week later the car didn't start again... We had to get the vehicle towed again to the dealership (July). By this time, the managers and mechanics were familiar with the case; hence this is how we kept getting transferred from one manager to the other every time we would go there to ask about the vehicle. I had to go there personally with my son because no one would give me a call back. Then in August, we were told that the vehicle needed a replacement for a part that rarely goes bad, so it had to be ordered from the factory and we would have to wait about a month and a half or two in order to get the car back. Keep in mind this is my daily driver, we kept the vehicle there. In October, I called Steven to get an update on the car and I was promised to get a call back, which again never happened but at least he picked up the phone unlike other managers. Went there personally, I was told that they installed the part but the vehicle was facing the same issue. Their mechanics team is not prepared enough to give proper diagnosis, our time keeps getting wasted for this long. They said they were going to test/troubleshoot possible electrical issues. Never heard back. After a long tiresome wait, we decided to contact FCA Customer Care. Jennifer handled our case so quickly that within the same week we had the Durango back. No explanations provided other than "Center-intelligent power". I've been driving it for 2 weeks now and it seems to be fixed this time for good. Thank you for reading. More

by Ricardo Jesus Martins Verified Customer Verified Customer

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Buena atención excelente me encantó como trabajan tienen un equipo maravilloso son eficaces y buena organización un equipo maravilloso son eficaces y buena organización More

by YANELYSDIAZ73 Verified Customer Verified Customer

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I was told that I would be called once the car was done. After hours of waiting I decided to check up on my car and turns out they have been done with my car a while ago. I wasted my time at this dealer. After hours of waiting I decided to check up on my car and turns out they have been done with my car a while ago. I wasted my time at this dealer. More

by titoaquino8 Verified Customer Verified Customer

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Excelente atención todo organizado y satisfecho con el servicio El auto me lo entregaron rápido servicio El auto me lo entregaron rápido More

by rolandolinares1967 Verified Customer Verified Customer

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I had a good experience overall. Went in to get an oil change and a week later ended up with a brand new Jeep Compass. The attention was great. Went in to get an oil change and a week later ended up with a brand new Jeep Compass. The attention was great. More

by Kloeca09 Verified Customer Verified Customer

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Very poor quality of service. Vehicle was returned with stains and oil spills in engine bay. I will be taking my business elsewhere. Vehicle was returned with stains and oil spills in engine bay. I will be taking my business elsewhere. More

by HENRYCHAVEZ75 Verified Customer Verified Customer

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The service was great and fast! My vehicle was clean after the service. The waiting area was very comfortable! My vehicle was clean after the service. The waiting area was very comfortable! More

by ANDREWVALLE93 Verified Customer Verified Customer

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My appointment was at 7 am and ended up being at 7:52 am. Customer experience was not the best. Customer experience was not the best. More

by alegon8 Verified Customer Verified Customer

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It just seems like I could never get anybody on the phone I call 1 million times and can never get through. To my service advisor Chris Wilcox unless I go in personally. And when others are telling me they w I call 1 million times and can never get through. To my service advisor Chris Wilcox unless I go in personally. And when others are telling me they will transfer me over to the service manager I get hanged up on or transferred to another department where I have to call back and do it all over again More

by BIGGTYMER77 Verified Customer Verified Customer

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Helpful and customer service friendly. Repair was completed and staff courteous to me . Thanks and thanks Repair was completed and staff courteous to me . Thanks and thanks More

by red_ants Verified Customer Verified Customer

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