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Chris Yates
1,075 Reviews
1075 Reviews of Chris Yates
July 06, 2022
We brought the car in for a standard oil change. The service team alerted us to a few issues we needed to take care of for preventative maintenance using a webapp. This allowed me to review and appr The service team alerted us to a few issues we needed to take care of for preventative maintenance using a webapp. This allowed me to review and approve the proposed service items at my leisure. More
by ANGEL41299
Verified CustomerOther Employees Tagged: Caphil Sooknanan , Victor Hertado, Michael Risica
July 06, 2022
Great customer service! Everyone I spoke to was helpful and explained things well. It is a blessing to be able to get a loner vehicle so I am still able to get to work when Everyone I spoke to was helpful and explained things well. It is a blessing to be able to get a loner vehicle so I am still able to get to work when my vehicle is in for service. More
by michele.tuttle
Other Employees Tagged: Francis was also very helpful. I don’t recall his last name.
July 01, 2022
I had a an issue with my car battery. I was told that the battery needed to be replaced. The battery was still under warranty so I took it to Davis Acura to have it checked out. They te I was told that the battery needed to be replaced. The battery was still under warranty so I took it to Davis Acura to have it checked out. They tested the battery and informed me that the cold-crank maps were optimal and that it didn't have to be replaced. Their recommendation was to have a diagnostic test completed. I declined and took the elsewhere, and in under 2 minutes it was discovered that the battery cable wires were frayed, unraveling and one of the cables weren't connected at all. I think that it's a disgrace that Davis Acura never bothered to inspect with the natural eye to see if the posts and cables were intact. Furthermore, I purchased the battery in August of 2021 after I experienced the same issue of a no start. So instead of the service dept inspecting the battery etc., I was sold a battery when the proper fix was cables all along. It's disappointing to use an auto dealership where they're speciality is the make of your vehicle but yet you can't get the service and care that your vehicle needs to keep the vehicle running and safe on the road. It seems as if they're goal is to have the customers spend as much money as possible in repairs or convince the customer to purchase a new vehicle. That is a terrible practice and an awful way to treat customers. More
by Cassylovesmissions
June 27, 2022
The wheel repair took longer than expected, Davis sent a car for me to get to the dealership & pick up the loaner. Once I picked up my car it’s was washed. car for me to get to the dealership & pick up the loaner. Once I picked up my car it’s was washed. More
by RBREYTA
Other Employees Tagged: Caphil Sooknanan , Victor Hertado, Michael Risica
June 26, 2022
The service coordinator was wonderful. However, three days after I paid a considerable amount for service of my car, it failed to restart at night and I was stranded for two hours waiting However, three days after I paid a considerable amount for service of my car, it failed to restart at night and I was stranded for two hours waiting for a tow. Repair by a trusted mechanic demonstrated that Davis’ technician had installed an obvious faulty battery and reattached a loose poor cable. All could have been prevented had the “new” battery been tested as recommended and had the technician noticed the corrosion on the loose cable. I called Service department the next day and Chris was very helpful in response. . Please train the technician. More
by ANNEMARIEBCOYLE
June 26, 2022
I received excellent customer service! It was also quite affordable and I was pleased that I was able to use a loaner car. It was also quite affordable and I was pleased that I was able to use a loaner car. More
by KROYSTER4
Other Employees Tagged: Caphil Sooknanan
June 24, 2022
Great and professional service. They went above and beyond to make sure it was an excellent experience. They went above and beyond to make sure it was an excellent experience. More
by J29.FLACA
Other Employees Tagged: Caphil Sooknanan , Victor Hertado, Michael Risica
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