Caphil Sooknanan
Caphil Sooknanan at Davis Acura
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Caphil Sooknanan

Service Advisor

Davis Acura

2051 E. Lincoln Hwy
Langhorne, PA 19047

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4.8
249 Reviews
4.8

249 Reviews

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249 Reviews of Caphil Sooknanan

April 24, 2024

Dealership Rating
Employee Rating

Davis Acura has been my choice for servicing all my vehicles - including my 2016 RDX, 2002 Lexus SC 430 & 2000 Jeep Grand Cherokee. Service is outstanding, staff professional. & Knowledgable & charges More

by BGORODETZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Yates , Steve Pulli

Apr 24, 2024

Davis Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 23, 2024

Dealership Rating
Employee Rating

They provided top notch customer service, clear communication of needed repair work, cost, and quality repair work. More

by MBerg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Riley, Chris Yates

Apr 24, 2024

Davis Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 11, 2024

Dealership Rating
Employee Rating

Professional and helpful. Quick and thorough work ensured we got the car back the same day. More

by MPICKUL68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Davis Acura responded

Thanks for sharing your thoughts about your experience with Davis Acura. We appreciate your business and hope to see you again soon!

April 10, 2024

Dealership Rating
Employee Rating

Caphil always makes these service appointments run super smooth. He is clear and transparent about every single thing expected during the process. More

by BARTH2746
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 11, 2024

Davis Acura responded

Barth, Thank you for the kind words for our service department! We look forward to sharing your compliments with Caphil and don't hesitate to let us know if we can be of further assistance.

March 24, 2024

Dealership Rating
Employee Rating

Caphil and Chris are really terrific. Extremely knowledgeable and helpful. I've worked with them for many years. More

by JARINK
Recommend Dealer
Yes

Other Employees Tagged: Caphil Sooknanan

Mar 25, 2024

Davis Acura responded

We are very happy to hear that Caphill and Chris provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 23, 2024

Dealership Rating
Employee Rating

The experience with the dealership has always been good but recently they didn't check my brakes properly. I was told to get them changed by December 2023 and when I went in March 2024 they said they were More

by Jatorres605
Recommend Dealer
Yes

Other Employees Tagged: Caphil Sooknanan

Mar 24, 2024

Davis Acura responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

January 25, 2024

Dealership Rating
Employee Rating

I replaced the OEM wind shield from Davis Acura. After that my line keeping assistance are not working properly. I take to Davis they keep my mdx for 2 days and say ever andworking normal. When I dr More

by jophy.joseph25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Yates, Victor Hertado

Jan 28, 2024

Davis Acura responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 16, 2023

Dealership Rating
Employee Rating

The dealership always has openings and is very quick and convenient. I’ve never been offered a loaner car while work is being completed on my vehicle but I believe it’s due to my poor prior planning. More

by Rob S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2023

Davis Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Rob, please let us know. 2023 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

November 13, 2023

Dealership Rating
Employee Rating

Didn’t felt like my issue was taken seriously. I know I bought a preowned car and noticed some rattling but left feeling like nothing will come out of this visit. Asked about checking the tire pre More

by Clu127
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Yates

Nov 14, 2023

Davis Acura responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Steve Pulli Service Manager 215-943-7000 extension 1503

November 10, 2023

Dealership Rating
Employee Rating

I had a good experience getting my car inspected and brake pads replaced. Thank you More

by lee6mc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Yates, Victor Hertado

Nov 11, 2023

Davis Acura responded

Thank you for taking the time to leave us a five-star rating. Thank you for choosing Davis Acura; we look forward to having you as a valued customer for many years to come! 2023 Pennsylvania Acura Dealership of the Year Steve Pulli Service Manager 215-943-7000 extension 1503

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