Chris Zimmerman
Chris Zimmerman at Courtesy Acura
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Chris Zimmerman | Page 8

Parts and Service Director

Courtesy Acura

7590 South Broadway
Littleton, CO 80122

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4.8
76 Reviews

Dealership Experience

1 yr, 9 mos

Industry Experience

26 yrs, 3 mos

4.8

76 Reviews

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76 Reviews of Chris Zimmerman

October 12, 2022

Dealership Rating
Employee Rating

Dealership was great until you got a new service manager. Not only do I have to go to a different dealership everytime I deal with this manager (was previous manager at mile high Acura) because he’s too inco More

by atdege
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 12, 2022

Courtesy Acura responded

I am disappointed that you feel this way. Your main concern is with your Acura's TLX's MOST network system that it was designed with & your aftermarket stereo system... not me, Courtesy Acura, or Mile High Acura. I followed all of Acura's processes to try to help you to get your car repaired. I & Acura Client Relations had the Acura Field Tech Specialist travel to this dealership to get a third opinion as you had escalated to Acura Client relations. I am sorry that Acura did not give you the answered that you wanted to hear. Per Courtesy Acura records we have not rotated your tires.

Oct 12, 2022

Courtesy Acura responded

After reviewing your service history here at Courtesy Acura, I have 3 records here, none of which include rotating your tires. Perhaps this was at Mile High Acura, I do not have access to those records. I would be happy to review the repair order that you have stating the tires were rotated.

Oct 12, 2022

atdege responded

Tell me why my tires are rotated then if I haven’t taken them to any other place? & Per the service sheet you gave me last time, it’s says tires were rotated. It’d be awesome if someone in your dealership knew how to take responsibility.

October 08, 2022

Dealership Rating
Employee Rating

Chris did a great job, explained the issue, recommended the repairs and stayed in touch throughout the entire process. More

by lvigdorov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kenneth Starke, Brandon Tellez

Oct 12, 2022

Courtesy Acura responded

Hi & thank you for this excellent review!!!! We truly appreciate your time for submitting this review! Thank you for your business!

October 01, 2022

Dealership Rating
Employee Rating

Very professional and helpful Able to accommodate our schedule Thank you very much Will return More

by rochellej4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 30, 2022

Dealership Rating
Employee Rating

Chris was incredibly helpful and tenacious in finding a solution to an unusual noise that was coming from the driver's side hood of my vehicle. He worked to find a loaner car for me to drive while they wor More

by julie_buckman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2022

Courtesy Acura responded

Hi & thank you for this excellent review!!!! I appreciate you giving my service department so much grace! We truly appreciate your time for submitting this review! Thank you for your business!

September 30, 2022

Dealership Rating
Employee Rating

Chris Zimmerman went out of his way to help us with a dead battery. He sent tech, Alexander, to our house with a new battery and in 5 minutes we were good to go! We have two MDXs and will always take the More

by RODTHACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Technician Alexander

Oct 03, 2022

Courtesy Acura responded

Hi & thank you for this excellent review!!!! I am glad I was able to help expedite this so quickly! We truly appreciate your time for submitting this review! Thank you for your business!

September 16, 2022

Dealership Rating
Employee Rating

Courtesy quickly repaired my car and I’m very happy now, I’ll be back for service! More

by PETER.KING.FOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vanessa Harris

Sep 16, 2022

Courtesy Acura responded

Hi & thank you for the excellent review!!!! We truly appreciate your time for submitting this review! Thank you for your business!

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