Christiaan Dumbrique | Page 2

This is an excerpt of the email sent to Planet Nissan’s General Manager: Thank you for following up on this purchase which was a challenge and almost did not happen. I hope you have some takeaways after r General Manager: Thank you for following up on this purchase which was a challenge and almost did not happen. I hope you have some takeaways after reading this email so your practices do not alienate customers as it did me. I think your people need training in customer service responsibilities. Politeness only goes so far. The biggest issue was what I will call 'undisclosed add-on charges' to the advertised price for the lack of better terminology. I was told "all the dealers do this" which makes me think used car buying, in general, is not a pleasant experience anywhere in Nevada. I will say that I just looked at my purchase docs from the old Henderson Nissan for the 2008 Rogue I bought in January 2018 and there were no Safety & Reconditioning charges. And they put on new tires and did brakes at the time. So maybe selling practices for a used car since 2018 have changed. I saw the 2016 Rogue SV advertised for $11,987 with 48,000 miles and I reached out to your sales person which we discussed; and, I also mentioned that I would like to trade-in my 2008 Nissan Rogue with 71,000 miles. NEVER TOLD that there were add-ons to the price beyond the typical doc fees and taxes. I would not have been interested in purchasing. I made the appointed with your salesperson and drove 45 minutes to reach your business only to find out that the $11,987 was really around $14,986 to include a DMV $299 charge and Safety & Reconditioning charges of $2,700 for brakes, new tires and control arm replacement. And, I refused to pay for the S & R and when that happened your team took off the trade-in allowance. That was after the Sales Manager tried to split the $2,700...50/50. When I spoke to Sales Manager he even asked me if I told your Salesperson about the trade-in before or after I arrived that day which did not sit well with me. As I told your Salesperson and his Manager, I would not have taken the 45 minute drive to waste everyone's time AND MY TIME for a 10 year old car @ $15,000. As I told both of them, I did not need to buy a car immediately. Vehicle was advertised at $11,987 on CarFax indicating it was a 'great deal' which quickly turned into a crappy deal. And, the $11,987 was what I was willing to pay. Then there was the 'negotiations'....with the Salesperson going back and forth to his Manager several times even after I asked for my car keys so I could leave. Then I went and spoke to the Sales Manager directly. As a customer. I really did not appreciate the conversations. I wanted to leave. Then there was my asking if there was Nissan extended warranty (bumper to bumper) I could purchase. The F & I person said there was a warranty and never gave me the details! Even after I asked that day and the next. And it was for $2875. Next day, I researched the internet and confirmed with Nissan, directly, that there is no Nissan+ extended warranty for cars over 9 yo. NOW I WAS CONCERNED which started another series of emails and it was pulling teeth to find out it was an Endurance product I was buying that was accepted at Nissan dealerships. I even called Findlay Nissan here in Henderson to confirm that the Endurance product was accepted. Even then I still did not know the name of the specific product I was buying; and, AGAIN, had to pull teeth to find out it was APEX PRO which I could research. As a customer.....that was time spent over and above when information could have eliminated most of this concern. There are more emails on related vehicle concerns. I had asked for a copy of the 157 point inspection SEVERAL times so I could have it for my files. Never received. I am still not convinced that the vibration I feel sitting at a stop light in drive that goes away when I shift into neutral is not a motor mount issue. During the test drive the Salesperson told me the control replacement would fix the problem. It did not! I WILL TELL YOU THIS WAS A PAINFUL EXPERIENCE!! More

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BIG SHOUTOUT TO DUKE AND CHRISTIAAN FOR MAKING MY PURCHASE SMOOTH & QUICK. SERVICE WAS AMAZING AND YOU FEEL WELCOMED THERE WITHOUT THE PRESSURE PURCHASE SMOOTH & QUICK. SERVICE WAS AMAZING AND YOU FEEL WELCOMED THERE WITHOUT THE PRESSURE More

by koolinacho01 Verified Customer Verified Customer

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Hergie is very knowledgeable about the features and explained them very well. And I didn't feel rushed or pressured. Would highly recommend him. explained them very well. And I didn't feel rushed or pressured. Would highly recommend him. More

by becca_flores Verified Customer Verified Customer

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This is a top-notch dealership. They made it easy to buy a car. They are a model of what a dealership should be like. They made it easy to buy a car. They are a model of what a dealership should be like. More

by ARAUTUS Verified Customer Verified Customer

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this dealer shop is reliable and I would recommend this brand to a friend ig brand to a friend ig More

by 2918DAVID Verified Customer Verified Customer

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Everything great except your closing person, very aggressive. Christian was very helpfull to bad your closing person wasn't. aggressive. Christian was very helpfull to bad your closing person wasn't. More

by MONDIEINVEGAS Verified Customer Verified Customer

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Christiaan Dumbrique was a such great helper. I am very happy with my new car. He was very patience and friendly. He also answered all my questions. Planet Nissan is highly recommended. I am very happy with my new car. He was very patience and friendly. He also answered all my questions. Planet Nissan is highly recommended. More

by MDBEALS Verified Customer Verified Customer

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