Christiaan Dumbrique | Page 2

I went to the. dealership for a car to replace my old one. They helped.me to find a better car than what I had. Although my car no one wanted it because what it was. dealership for a car to replace my old one. They helped.me to find a better car than what I had. Although my car no one wanted it because what it was. Fiat 500 pop 2013. But a.salesperson took the.car, I explained it needed some repairs he took it. But overall planet nissan.did their best to help me. The first person that helped me gets a perfect score is Sammy Figueroa. Thank you a lot. More

by LEMMINGS0626 Verified Customer Verified Customer

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This is the best dealership in town! Have come here for many car and will keep coming back! Service department always takes great car of my vehicles and sales team is amazing! Have come here for many car and will keep coming back! Service department always takes great car of my vehicles and sales team is amazing! More

by ADVENTURE Verified Customer Verified Customer

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Great dealership. Very helpful and they were pretty up front with all the details and information. I would highly recommend shopping here if you are looking for a Niss Very helpful and they were pretty up front with all the details and information. I would highly recommend shopping here if you are looking for a Nissan. More

by NEAL E Verified Customer Verified Customer

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Daniel and Karl were very easy to work with. Daniel spent the most time with us and was extremely low pressure which made for a pleasant experience. Daniel spent the most time with us and was extremely low pressure which made for a pleasant experience. More

by SANDYMC1963 Verified Customer Verified Customer

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This dealership has a large inventory and convenient location. We have purchased three vehicles here and have been happy with the cars,even though they make the car buying experience more time-consuming location. We have purchased three vehicles here and have been happy with the cars,even though they make the car buying experience more time-consuming and exhausting than it needs to be with their traditional car dealers negotiation techniques. More

by LOGSDON.AMY.S Verified Customer Verified Customer

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Daniel was great. Very good personality and made you feel comfortable. He also went the distance to get me exactly what I wanted at the price I wanted. Christian in fi Very good personality and made you feel comfortable. He also went the distance to get me exactly what I wanted at the price I wanted. Christian in finance was great. He helped me get what fit me for a warranty and in 15 minutes of computerized signing and I was done. Top it off, washed and WAXED, then delivered to my house a couple hours later. Probably the best experience from start to finish buying a car I've ever been a part of and I have had at 15 over the years. Thank you Daniel and Christian. More

by knorrkeith Verified Customer Verified Customer

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My experience was amazing I got an amazing deal and was helped out the entire time helped out the entire time More

by Aiden Verified Customer Verified Customer

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I inquired about a 2024 BMW X1. I showed up at the dealership and Daniel greeted me right away. He showed me the car, we test drove it and it was amazing. I decided to purchase th I showed up at the dealership and Daniel greeted me right away. He showed me the car, we test drove it and it was amazing. I decided to purchase the vehicle. Everything from the experience to financing went flawlessly. More

by kdedmond81 Verified Customer Verified Customer

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Most amazing team I have ever dealt with. Will be letting everyone know to go to Planet Nissan to buy their next vehicle Will be letting everyone know to go to Planet Nissan to buy their next vehicle More

by miller.april4678 Verified Customer Verified Customer

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This is an excerpt of the email sent to Planet Nissan’s General Manager: Thank you for following up on this purchase which was a challenge and almost did not happen. I hope you have some takeaways after r General Manager: Thank you for following up on this purchase which was a challenge and almost did not happen. I hope you have some takeaways after reading this email so your practices do not alienate customers as it did me. I think your people need training in customer service responsibilities. Politeness only goes so far. The biggest issue was what I will call 'undisclosed add-on charges' to the advertised price for the lack of better terminology. I was told "all the dealers do this" which makes me think used car buying, in general, is not a pleasant experience anywhere in Nevada. I will say that I just looked at my purchase docs from the old Henderson Nissan for the 2008 Rogue I bought in January 2018 and there were no Safety & Reconditioning charges. And they put on new tires and did brakes at the time. So maybe selling practices for a used car since 2018 have changed. I saw the 2016 Rogue SV advertised for $11,987 with 48,000 miles and I reached out to your sales person which we discussed; and, I also mentioned that I would like to trade-in my 2008 Nissan Rogue with 71,000 miles. NEVER TOLD that there were add-ons to the price beyond the typical doc fees and taxes. I would not have been interested in purchasing. I made the appointed with your salesperson and drove 45 minutes to reach your business only to find out that the $11,987 was really around $14,986 to include a DMV $299 charge and Safety & Reconditioning charges of $2,700 for brakes, new tires and control arm replacement. And, I refused to pay for the S & R and when that happened your team took off the trade-in allowance. That was after the Sales Manager tried to split the $2,700...50/50. When I spoke to Sales Manager he even asked me if I told your Salesperson about the trade-in before or after I arrived that day which did not sit well with me. As I told your Salesperson and his Manager, I would not have taken the 45 minute drive to waste everyone's time AND MY TIME for a 10 year old car @ $15,000. As I told both of them, I did not need to buy a car immediately. Vehicle was advertised at $11,987 on CarFax indicating it was a 'great deal' which quickly turned into a crappy deal. And, the $11,987 was what I was willing to pay. Then there was the 'negotiations'....with the Salesperson going back and forth to his Manager several times even after I asked for my car keys so I could leave. Then I went and spoke to the Sales Manager directly. As a customer. I really did not appreciate the conversations. I wanted to leave. Then there was my asking if there was Nissan extended warranty (bumper to bumper) I could purchase. The F & I person said there was a warranty and never gave me the details! Even after I asked that day and the next. And it was for $2875. Next day, I researched the internet and confirmed with Nissan, directly, that there is no Nissan+ extended warranty for cars over 9 yo. NOW I WAS CONCERNED which started another series of emails and it was pulling teeth to find out it was an Endurance product I was buying that was accepted at Nissan dealerships. I even called Findlay Nissan here in Henderson to confirm that the Endurance product was accepted. Even then I still did not know the name of the specific product I was buying; and, AGAIN, had to pull teeth to find out it was APEX PRO which I could research. As a customer.....that was time spent over and above when information could have eliminated most of this concern. There are more emails on related vehicle concerns. I had asked for a copy of the 157 point inspection SEVERAL times so I could have it for my files. Never received. I am still not convinced that the vibration I feel sitting at a stop light in drive that goes away when I shift into neutral is not a motor mount issue. During the test drive the Salesperson told me the control replacement would fix the problem. It did not! I WILL TELL YOU THIS WAS A PAINFUL EXPERIENCE!! More

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