Great communication from JJ.
I would have preferred confirmation of what was going to be worked on before they started. I had a sweet person get my information and she passed it
I would have preferred confirmation of what was going to be worked on before they started. I had a sweet person get my information and she passed it on to JJ but the wrong information was passed on. The mechanic and JJ were very helpful to work with.
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by joyesanchez
Service Price Transparency
Jan 14, 2026 -
Shottenkirk Toyota San Antonio responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota San Antonio!
I have good and not-so-good service in the past at
Shottenkirk. Today was exceptional. BriAnna was my service manager, she quickly checked me in (I had a reservation,) told me how things would proce
Shottenkirk. Today was exceptional. BriAnna was my service manager, she quickly checked me in (I had a reservation,) told me how things would proceed and kept in communication.
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by Socalgalx4
Service Price Transparency
Other Employees Tagged:
BriAnna
Jan 09, 2026 -
Shottenkirk Toyota San Antonio responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota San Antonio!
My experience at the dealership was outstanding, the
service technician was really helpful and kept me advised as to how repairs were proceeding.
service technician was really helpful and kept me advised as to how repairs were proceeding.
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by Rosdel1957
Service Price Transparency
Jan 08, 2026 -
Shottenkirk Toyota San Antonio responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Toyota San Antonio!
We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota San Antonio!
Good customer service.
I love that they have the shuttle service. They answer all my questions like no other dealership.
I love that they have the shuttle service. They answer all my questions like no other dealership.
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by jonacasta_68
Service Price Transparency
Jan 07, 2026 -
Shottenkirk Toyota San Antonio responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Toyota San Antonio!
We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota San Antonio!
Elizabeth, my sevice coordinator, was polite, friendly,
and efficient. I had a short list of concerns and they were all noted and taken care of. Everyone in the service dept was friendly and attentive.
and efficient. I had a short list of concerns and they were all noted and taken care of. Everyone in the service dept was friendly and attentive.
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by Ash
Service Price Transparency
Other Employees Tagged:
Elizabeth
Jan 07, 2026 -
Shottenkirk Toyota San Antonio responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota San Antonio!
Really quick check-in and knowledgeable staff.
I will come back again and again. Thanks!
I will come back again and again. Thanks!
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by rjstillman12
Service Price Transparency
Jan 07, 2026 -
Shottenkirk Toyota San Antonio responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota San Antonio!
Awesome staff great service.
Nice clean lot. Lots of inventory to choice from. Will recommend any looking for vehicle to check them out
Nice clean lot. Lots of inventory to choice from. Will recommend any looking for vehicle to check them out
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by ae26274
Service Price Transparency
Jan 07, 2026 -
Shottenkirk Toyota San Antonio responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Toyota San Antonio, we look forward to having you as a valued customer for many years to come!
We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota San Antonio!
My service advisor was helpful and fair.
The repairs were completed under the estimated time I was given, and the price was exactly as agreed-upon.
The repairs were completed under the estimated time I was given, and the price was exactly as agreed-upon.
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by brettnaquin
Service Price Transparency
Other Employees Tagged:
Tyler Knight
Jan 05, 2026 -
Shottenkirk Toyota San Antonio responded
Thanks for sharing about your experience with Shottenkirk Toyota San Antonio. We appreciate your business and hope to see you again soon!
We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota San Antonio!
Spectacular Service, my advisor Michael Nolte was
friendly, professional, and kept me apprised of the status of my vehicle. He was proactive and reached out to me schedule the recall service on a dat
friendly, professional, and kept me apprised of the status of my vehicle. He was proactive and reached out to me schedule the recall service on a date that was convenient to me and my schedule.
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by ralphcelento
Service Price Transparency
Jan 04, 2026 -
Shottenkirk Toyota San Antonio responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Toyota San Antonio. We look forward to having you as one of our valued customers for many more years to come!
We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota San Antonio!
I had a great experience at your dealership.
My service advisor, Tyler was very helpful, I randomly bumped into my friend Greg Schmidt in sales, and even the cashier, Alma, was very pleasant to
My service advisor, Tyler was very helpful, I randomly bumped into my friend Greg Schmidt in sales, and even the cashier, Alma, was very pleasant to talk to. You have a good team and I'm looking forward to doing more business there in the future.
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by Mark
Service Price Transparency
Jan 03, 2026 -
Shottenkirk Toyota San Antonio responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota San Antonio!