Christian Bird | Page 3

Going the Extra Mile Being a Troncalli Jeep customer for the past 4 years has been a very good experience; however, I've just dealt with an experience that took my level o Being a Troncalli Jeep customer for the past 4 years has been a very good experience; however, I've just dealt with an experience that took my level of satisfaction to an entirely new level. Facing major issues due to my Jeep being vandalized at the Atlanta Airport, Christian Bird provided outstanding support in helping me work with multiple 3rd parties and the insurance adjuster as we worked to rebuild my Jeep Wrangler. With a commitment to excellence and dedication, Christian took the lead in speaking with multiple parties in an effort to ease my pain and get my Jeep back to me as promptly as possible, Although I am a customer that has high expectations of my dealership, my recent experience has left me incredible appreciative. I give Christian and the Troncalli team 5-Stars at every turn! More

Report | Print

Price Gouging On Parts Easily Acquired For Much Less Charged $108 for a single TPMS sensor and $65 for labor to replace it. This is with a $130 diagnostic fee for a noise they (of course) could not repli Charged $108 for a single TPMS sensor and $65 for labor to replace it. This is with a $130 diagnostic fee for a noise they (of course) could not replicate. Nowhere on earth is a single MOPAR TPMS sensor $108. They are approximately $65 + $10 shipping everywhere online from dealers. This dealer price gouges customers. I asked the Service Writer why such a high price and he just did the “no my decision, talk to management” speach washing his hands of this price gouging with no empathy or care. On top of this, when I arrived I had to repeat myself to 3 people before reaching someone who could intake my car (and I had an appointment). Nobody simply took me to where I need go and explained what I already said so the customer didn’t have to repeat himself. Same deal picking up the car. Called for the shuttle, wait on hold for about 2 min only to have to repeat myself again and then that person handed the phone to the driver who asked me for directions despite me providing an address and explaining any GPS will go there directly. Place seems so disorganized. I will not return or remove my review unless I am refunded $108-$75 leaving me paying a fair price for a TPMS. Dealers should not take advantage of customers with insane parts markups. More

Report | Print