Christian Bird

Bill couldn’t have been a better salesmen! This sale could’ve been very complicated and he was able to get everything I asked for and quarterbacked the deal perfectly. Sending everyone I can This sale could’ve been very complicated and he was able to get everything I asked for and quarterbacked the deal perfectly. Sending everyone I can his way. More

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Tyler Grant gets 5 Stars as per usual! ! He was excellent years ago for our 1st Jeep and maintains that same excellent performance in our present day! Keep up the great work T. Grant! O Tro ! He was excellent years ago for our 1st Jeep and maintains that same excellent performance in our present day! Keep up the great work T. Grant! O Troncalli make Tyler Grant some form of management already, he is one of your greatest assets! More

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Tyler went above and beyond to get me the truck that I wanted with all the necessary equipment I needed. And when things weren’t right when the truck came in they fixed it right away to my satisfaction. wanted with all the necessary equipment I needed. And when things weren’t right when the truck came in they fixed it right away to my satisfaction. More

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Bill Smith is an excellent salesman and took the time to go over the entire vehicle with us. Bill is very friendly and easy to talk to and deal with. He really made the car buying experience well worth the go over the entire vehicle with us. Bill is very friendly and easy to talk to and deal with. He really made the car buying experience well worth the drive from Royston. Thank you to Bill and Troncalli for everything. More

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We have bought more than 10 cars from Troncalli, and have ALWAYS had an outstanding experience. This place is like family to us, and they even treat each other as well as they did of us. With our last purcha ALWAYS had an outstanding experience. This place is like family to us, and they even treat each other as well as they did of us. With our last purchase, our sales guy had an emergency another stepped right in for him, allowing us to take delivery quickly. THANK YOU to Trevor, James, BILL, and of course Clifford. This is a top notch dealership and I appreciate them tremendously. More

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Service department doesn’t care about customers and claim expertise but really clueless. Recommended a proactive maintenance without doing their homework and confirming the vehicle qualify. I ended up with a expertise but really clueless. Recommended a proactive maintenance without doing their homework and confirming the vehicle qualify. I ended up with a check engine light and $1300 repair at another shop. Do not trust their advice. Service rep Christian Bird pretends he cares, but like their service mgr both are clueless. Brought 3 cars there for many years, never again. More

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Great experience at Troncalli. Great place great people. Best experience buying a vehicle I've had Great place great people. Best experience buying a vehicle I've had More

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I have purchased 2 vehicles with Troncalli and the experience was excellent. Even the post sale service is very streamlined. Christian is one of the service managers and we always have a direct line experience was excellent. Even the post sale service is very streamlined. Christian is one of the service managers and we always have a direct line to him. He is very responsive so you always have real time info as to what's happening with your car. More

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Christian gave us excellent service. He listened to what we wanted him to do for our car and called us when there was a question about a repair to get our ok. He reviewed our bill when w He listened to what we wanted him to do for our car and called us when there was a question about a repair to get our ok. He reviewed our bill when we came to pick up our car to make sure there were no questions. Overall, we felt like we could depend on him to answer any questions we had. More

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First let me address your accusation that this was some sort of money grab. How dare you. I would have surely asked for more if that were the case. My time, anguish and inconvenience have a value, not t sort of money grab. How dare you. I would have surely asked for more if that were the case. My time, anguish and inconvenience have a value, not to mention the rising cost of the same vehicle. Not including the sentimental value of my late father. THE DURANGO WENT UP IN FLAMES AT YOUR DEALERSHIP, TRONCALLI. I had nothing to do with it and you’re making me out to be some greedy clown, looking for a payday. I simply want FAIR compensation for my troubles and inconvenience. I did receive a payout from my insurance company; however it wasn't close to making me whole. My photos clearly show that the fire started at the ABS sensor, as the insurance investigator corroborated, not at the wheel. The fire happened the evening after the techs had looked at it, and as I said before, an accident, but one in Troncalli's care and custody. AT NO POINT DID YOU OR ANYONE ELSE FROM TRONCALLI PROACTIVELY REACH OUT TO ME TO DISCUSS ANY KIND OF RESTITTUTION. We did meet after I came in to see you. You looked for a whole 10 days for a vehicle it took me months to find. When I came in for the 3rd time, I waited for over 20 minutes and you stopped me in the lobby, didn’t even take me to an office to discuss. You had already made up your mind that you had done all you would. This is when I requested a monetary settlement, as now it was on me to go find a replacement Durango. At that point, on Saturday 4/21, you became rude and dismissive and withdrew your offer. Not just today. This is why I was moved to review you, and the Troncalli dealership on Yelp. I have to take the time, search and possibly travel to replace my Durango. You worked for a week and a half. I lost a $38,000 vehicle that I now must replace at an avg cost of $40,000, through no fault of my own. IT WAS LOST TO FIRE AT TRONCALLI. There was a little good faith, until it cost Troncalli money. Then your offers for certification and some services were insulting. I'm not looking to strengthen my position, the truth will bear out. I am simply sharing my experience with others, about Troncalli, that put forth a lackluster effort to compensate a customer FOR THE TOTAL LOSS OF HIS DURANGO. I’ve been calm and willing to work with you up to this point, never raising my voice until you dismissed me Saturday, despite the fact that I LOST MY VEHICLE TO FIRE AT TRONCALLI. More

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