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Christian Diaz

Overview Reviews (205) Inventory (232)

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Christian Diaz

Christian Diaz | Page 3

Service Advisor

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

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4.7

205 Reviews

Overview Reviews (205) Inventory (232)

Dealership Experience

5 yrs, 3 mos

Industry Experience

5 yrs, 3 mos

4.7

205 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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205 Reviews of Christian Diaz

March 05, 2026

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Employee Rating

Staff are very friendly, service wait time is ridiculous, you can't ever get ahold of anyone on the phone, and they scheduled me promising a part would be here and didn't tell me until after almost 2 hrs for you can't ever get ahold of anyone on the phone, and they scheduled me promising a part would be here and didn't tell me until after almost 2 hrs for an oil change, my carnwas taken back almsot am hiur after my appointment time, and that supposed install that it didn't arrive. More

by candidoll86

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Brandon Rose

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Mar 09, 2026 -

Lithia Hyundai of Anchorage responded

We appreciate your feedback and are glad to hear our staff was friendly. However, we apologize for the inconvenience you experienced with the wait time and communication regarding your service. We understand how frustrating this can be and would like to discuss it further with you. Please feel free to reach out to us so we can make things right. Thank you, Christopher Schmidt - General Manager - 907-631-7002

February 24, 2026

Dealership Rating

Employee Rating

Christian Diaz was great! Very accommodating and super kind. The dealership has a comfortable waiting area. Very accommodating and super kind. The dealership has a comfortable waiting area. More

by Jessmdias0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Christian Diaz

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Feb 25, 2026 -

Lithia Hyundai of Anchorage responded

We love Christian Diaz and we love your feedback! Thank you for choosing Lithia Hyundai of Anchorage. See you next time!

February 17, 2026

Dealership Rating

Employee Rating

Christian was great. Only person with in 5 years to actually assist with my Veloster. Very appreciative of Christian and his help Only person with in 5 years to actually assist with my Veloster. Very appreciative of Christian and his help More

by LT55782

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 19, 2026 -

Lithia Hyundai of Anchorage responded

We're glad to know that Christian could assist you with your Veloster and provide the help you needed. We appreciate your feedback and look forward to serving you again in the future. If there's anything else we can do for you, please reach out anytime! Thank you, Christopher Schmidt - General Manager - 907-631-7002

February 12, 2026

Dealership Rating

Employee Rating

On point with service advisor and the quality work on cars. Clearly passionate about their job. cars. Clearly passionate about their job. More

by trucklover35

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Elizabeth Strickland, Brandon Rose

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Feb 13, 2026 -

Lithia Hyundai of Anchorage responded

We appreciate your feedback, trucklover35. It’s wonderful to hear that our service advisor provided attentive support and that the quality of work on your vehicles met your expectations. We’re proud of our team’s passion and look forward to assisting you again soon.

February 08, 2026

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Employee Rating

Lack of communication and conflicting information regarding the repairs. I was told car would be worked on Feb 3. It was not worked on until Feb 5. regarding the repairs. I was told car would be worked on Feb 3. It was not worked on until Feb 5. More

by Reynolds.Lois.m

Verified Customer

Recommend Dealer

Other Employees Tagged: Christian Diaz

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Feb 11, 2026 -

Lithia Hyundai of Anchorage responded

Lois, I'm really sorry to hear about the communication issues and delays with your car repairs. We aim for better consistency and clarity in our communications, so I appreciate you bringing this to my attention. If you'd be open to discussing further or have any other concerns, please feel free to reach out directly. Thank you, Christopher Schmidt - General Manager - 907-631-7002

February 07, 2026

Dealership Rating

Employee Rating

Professional, courteous, and mostly prompt work completed while I waiting in a clean, well stocked waiting area. while I waiting in a clean, well stocked waiting area. More

by jpowell23

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Christian Diaz

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Feb 10, 2026 -

Lithia Hyundai of Anchorage responded

We appreciate you sharing your experience, Jpowell23. It’s great to hear that our team provided professional and courteous service while you waited comfortably. We look forward to welcoming you back and continuing to make your visits smooth and enjoyable.

February 05, 2026

Dealership Rating

Employee Rating

Good customer service Excellent and professional Honest and respectable Good listener Good customer service Polite and respectable Good listener Good customer service Polite More

by aalh

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Christian Diaz

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Feb 07, 2026 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience. We’re glad to hear that our team provided professional, honest, and attentive service. Your kind words mean a lot, and we look forward to assisting you again soon.

January 30, 2026

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Employee Rating

Hello Christian Diaz, Thank you to God for his blessings upon us every day of our lives. I will start of apologizing to you and your associates for causing any problems about my oil change. I will say th upon us every day of our lives. I will start of apologizing to you and your associates for causing any problems about my oil change. I will say this thank you again for an awesome work you and your associates has done for me. I appreciate and thank you very much. More

by robertallenc24

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Rose, Dana Clendenen

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Feb 02, 2026 -

Lithia Hyundai of Anchorage responded

Robert, thank you so much for your thoughtful review! We're so pleased to hear you were in good hands with Christian and the team during your oil change. We look forward to seeing you again at Lithia Hyundai of Anchorage!

January 26, 2026

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Employee Rating

Terrible customer service with the phone tree. Call center people are not local and do not have local information. They were not on the correct time zone, could not address any of my questions, an Call center people are not local and do not have local information. They were not on the correct time zone, could not address any of my questions, and transferred me to yet another non-local call center rep. More

by Chelseamauro

Verified Customer

Recommend Dealer

Other Employees Tagged: Christian Diaz

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Jan 28, 2026 -

Lithia Hyundai of Anchorage responded

Chelsea, we understand how frustrating it can be when reaching the right person by phone is difficult, and your experience is important to us. Please reach out to me through the contact information below so we can better understand what happened and work toward improving your experience. Best, Moises Gonzalez - Service Manager - 907-762-5752

January 23, 2026

Dealership Rating

Employee Rating

Great service! They let me know when my vehicle was ready. Provided Uber rides too They let me know when my vehicle was ready. Provided Uber rides too More

by E-ELMOJMOM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Rose

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Jan 26, 2026 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience. We’re glad our team could provide timely updates and convenient service, including Uber rides. We look forward to seeing you again at Lithia Hyundai of Anchorage.

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