Christian Lobo | Page 12

Disappointed that advertised discounts were not shown on Disappointed that advertised discounts were not shown on the invoice. And that the invoice had incorrect mileage and email address. Received no repl Disappointed that advertised discounts were not shown on the invoice. And that the invoice had incorrect mileage and email address. Received no reply from service advisor after pointing out those details in response to his text message. Very impressed with the quick service and the pick up and delivery of the vehicle. More

Report | Print

Great customer service and professional staff. Get the work done as promised on time and make recommendations if additional work is needed to keep the car in good shape. work done as promised on time and make recommendations if additional work is needed to keep the car in good shape. More

Report | Print

Very Good! I have 2 cars, one was purchased at this location, however, I was disappointed with my last visit. Came in for specific problem, the tech recognized and not repaired. Leaving me in fear of d location, however, I was disappointed with my last visit. Came in for specific problem, the tech recognized and not repaired. Leaving me in fear of driving my car. . More

Report | Print

BEWARE OF THE SERVICE SHOP AT KOONS BEWARE OF THIS AUTO SERVICE SHOP HERE. DO NOT get an extended service agreement under any circumstance. The agreement for four more service appointmen BEWARE OF THIS AUTO SERVICE SHOP HERE. DO NOT get an extended service agreement under any circumstance. The agreement for four more service appointments only covers basic things such as oil changes and tire rotations. Then -- on top of that cost -- the mechanics here will push other unnecessary services. At 30,000, the service folks pushed me to get a fuel injector service for $280 plus tax. Other nearby auto service shops charge $120. They pushed a brake fluid flush for $143. That is way more than other places and totally unnecessary at 30,000. More

Report | Print

Overcharged for repairs and problems with airbags We purchased a 2009 Corolla from Koons Toyota Arlington in 2008. We received a note in March that we were under recall for the Takata airbags, and wo We purchased a 2009 Corolla from Koons Toyota Arlington in 2008. We received a note in March that we were under recall for the Takata airbags, and would be notified when we would be able to bring in the car to have it remedied. In the meantime, no one should sit in the passenger seat. We received no follow-up notification that the remedy was available, and it was only through investigating the NHSTA website did we find out that we should be able to get it repaired. I called last week to schedule a repair and was told they had to order the part, but could repair the airbags today, Wednesday at 10 AM. I received a confirmation call on Monday for our appointment. My husband took time off work and drove from Silver Spring MD to have the repair done, and when he arrived, he was told the part was not available. As you can imagine, this is an incredibly frustrating experience. We plan to drive 300 miles tomorrow for Thanksgiving, and now one of us will have to sit in the back seat for the entire trip. We were offered no compensation for this trouble (i.e. a loaner car for our Thanksgiving trip or discounts off other services). There is no reason the service department could have not have notified us earlier that the part would not be available. This is not the only trouble we have had with the service department (we were overcharged for tire replacement and although they promised to reverse the charges they have not yet done so). I expected at least a base level of service from Toyota and have been unsatisfied. More

Report | Print