Christian Lobo | Page 14

Always get prompt and very efficient service at a reasonable price. Long-standing problems all fixed and follow up was very helpful reasonable price. Long-standing problems all fixed and follow up was very helpful More

by lproperjr Verified Customer Verified Customer

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Simple reason for the low rating: I brought my 2020 Camry in for routine maintenance. A couple of years earlier I had purchased the extended maintenance plan, which gives you five visits for an oil change an in for routine maintenance. A couple of years earlier I had purchased the extended maintenance plan, which gives you five visits for an oil change and other basics. After I got home and looked at my bill for that last visit, I saw that I had been charged $65 for the extended maintenance. I wrote Chris and he said that was a mistake and he would refund the money. Nothing happened. I wrote him a couple of more times and each time he said the refund would be forthcoming. Still nothing. Finally, I wrote him one more time and never heard back. $65 is not going to make or break me. And I'm sure it won't hurt Koons if it sends me the $65. The issue now is, will the company live up to its obligations. More

by mannyschiffres Verified Customer Verified Customer

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Koons Arlington Toyota has taken good care of my car for the past 15 years. They are thorough in their work, and that gives me peace of mind. the past 15 years. They are thorough in their work, and that gives me peace of mind. More

by phil.meilman Verified Customer Verified Customer

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Efficient service. Would have been better if Koons did not try to upsell with non-essential work. Would have been better if Koons did not try to upsell with non-essential work. More

by ctimura Verified Customer Verified Customer

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The Service Department is outstanding! Christian Lobo and his colleagues are professional and courteous. They are helpful in assessing what needs to be done. The service technicians are e Christian Lobo and his colleagues are professional and courteous. They are helpful in assessing what needs to be done. The service technicians are excellent! We have used this service department exclusively since we bought our first Toyota at Koons in 2002. More

by ralph30 Verified Customer Verified Customer

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Great service. Excellent communication, they reached out even earlier than expected when my vehicle was ready. Excellent communication, they reached out even earlier than expected when my vehicle was ready. More

by geoliao Verified Customer Verified Customer

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The car was serviced on time and at a reasonable cost for the work I requested. the work I requested. More

by lynchkempter Verified Customer Verified Customer

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Christian is professional and personal able. He keeps me updated and always provides me with recommendations. He keeps me updated and always provides me with recommendations. More

by oakleyguy Verified Customer Verified Customer

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Professional, skilled, and clear about communication, this dealer has been my go-to shop for maintenance over the years! this dealer has been my go-to shop for maintenance over the years! More

by Yishen Verified Customer Verified Customer

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The new vehicle two year free maintenance service was completed promptly. There was a misunderstanding in the service coverage which was resolved promptly to my satisfaction. I will continue having the completed promptly. There was a misunderstanding in the service coverage which was resolved promptly to my satisfaction. I will continue having the dealership service my vehicle More

by Tom's RAV4 Verified Customer Verified Customer

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