Visit was ok.
Although , it could have taken less time to complete. But, ok....will see you in the future..
Although , it could have taken less time to complete. But, ok....will see you in the future..
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by glopez1233
Service Price Transparency
Technicians were helpful.
and knowledgeable.I always get excited when i go to Koons Arlington.
and knowledgeable.I always get excited when i go to Koons Arlington.
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by berhanu_goshu
Service Price Transparency
Jul 10, 2024 -
Koons Arlington Toyota responded
We appreciate your business and your review! Thanks from the Koons Arlington Toyota Team!
Jul 10, 2024 -
berhanu_goshu responded
I am glad to get service at Koons Arlington
KOONS Toyota Arlington provided Great🎖Custmer Service
with my 2024 Camry. Product Specialist, JOHN FETTY even made sure everything from my previous vehicle was in my new one. No small feat because I ke
with my 2024 Camry. Product Specialist, JOHN FETTY even made sure everything from my previous vehicle was in my new one. No small feat because I keep my "fair share" of vehicle emergency equipment in the trunk (😁) -- "just in case". Overall, it was a good experience. Thank you!
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by KDB WHEELER
May 24, 2024 -
Koons Arlington Toyota responded
Thank you for sharing your positive experience with Koons Arlington Toyota! We're glad to hear that John provided excellent service and ensured a smooth transition into your new 2024 Camry. Enjoy the ride, and we're here if you need anything else!
Very efficient and helpful service .
Explains the repairs very well. I appreciate the complementary rides service.
Explains the repairs very well. I appreciate the complementary rides service.
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by Fpeltz
Service Price Transparency
Apr 05, 2024 -
Koons Arlington Toyota responded
We're glad to know you found our service at Koons Arlington Toyota efficient and helpful. Thanks for the great review!
I bought my Highlander eight years ago and have loved it
and the service received from Koons, in Arlington, VA, to keep it in top shape.
and the service received from Koons, in Arlington, VA, to keep it in top shape.
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by Hoosforever
Service Price Transparency
Aug 28, 2023 -
Koons Arlington Toyota responded
We're so glad to know you've been loving your Toyota Highlander and the service from our team at Koons Arlington Toyota over these past eight years. Thanks for sharing this positive feedback!
Very Poor Customer Service, after 8 years of loyalty I am
not going back again for service.
not going back again for service.
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by Tarig
Service Price Transparency
Aug 18, 2023 -
Koons Arlington Toyota responded
It's hard to hear that you didn't receive the five-star service we expect for all of our guests. I understand that you're upset, but I would really appreciate the chance to speak with you about this to see if there is anything I can do to help. I have listed my contact information below and hope to hear from you. Thank you, Ashley Sanchez - Customer Relations Manager - ashley.sanchez@koons.com
christian and his coworkers did a great job taking care
of my truck and me usual!
charles
of my truck and me usual!
charles
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by chalfantcharles
Service Price Transparency
Mar 24, 2023 -
Koons Arlington Toyota responded
Christian and the team are grateful for your trust and loyal business!
Great service, very accommodating, and Christian in the
service department deserves speed commendation. He has always been a great help.
service department deserves speed commendation. He has always been a great help.
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by glholder
May 26, 2022 -
Koons Arlington Toyota responded
We will be sure to let Christian know you can always count on him for a great service experience. Thanks so much for choosing Koons Arlington Toyota!
Staff very personable & professional.
Was seen quickly and given a good assessment of my 1987 Toyota Supra.
Was seen quickly and given a good assessment of my 1987 Toyota Supra.
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by sanchezwes1
Mar 07, 2022 -
Koons Arlington Toyota responded
We're happy to hear that you're satisfied with the care you received from our team! It's our pleasure to keep your 1987 Toyota Supra in great shape at Koons Arlington Toyota, and we look forward to working with you again next time you stop by!
I brought my car in for routine servicing.
Once I dropped it off nobody in the service dept contacted me to update. My calls went unanswered (I was hung up on twice while on hold). Three hours
Once I dropped it off nobody in the service dept contacted me to update. My calls went unanswered (I was hung up on twice while on hold). Three hours after I brought it in a virtual chat assistant sent a message and my service rep called to say I needed brakes, which I authorized. Another 3 hours and no updates despite the fact the car was promised to me by that time since I had a childcare issue. I had to walk to the dealership to find out the status. It was done but nobody bothered to let me know. I got a text it was ready after I had already picked it up. I had a similar experience 2 years ago and stopped going to this dealership but thought I would try again. Service hasn’t improved - I won’t be back.
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by Kathyandmikekelly
Feb 28, 2022 -
Koons Arlington Toyota responded
I am sorry to read this review. We strive to deliver a seamless and communicative service experience, and it is disappointing to see that my team missed the mark. I assure you that we will use this feedback to better our practices moving forward. Lastly, I understand that we have lost your support, but if there is anything more I can do to assist with your situation or better your visit, please don't hesitate to give me a call directly. Thank you, Chelsea Johnson - Customer Relations Manager - 703 522 6000 x 1107
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