Christian Mellinger | Page 15

I appreciated Christian’s communication and the techs write up to describe the cars current state. I do wish they could address issues on a car with non-stock parts write up to describe the cars current state. I do wish they could address issues on a car with non-stock parts More

by NA Verified Customer Verified Customer

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Great service. Christian was always on top of things. I appreciated his communication. Thanks very much. Christian was always on top of things. I appreciated his communication. Thanks very much. More

by pbeckford2010 Verified Customer Verified Customer

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I was given wrong information about my appointment and was not happy with the outcome, was not happy with the outcome, More

by gigipayne2016 Verified Customer Verified Customer

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Various staff besides the service advisor could not answer any questions, and again We are denied a loan car. Staff just tend to make their own rules and policy. Loan car information should be clea answer any questions, and again We are denied a loan car. Staff just tend to make their own rules and policy. Loan car information should be clear to staff and customers, and posted on website, etc. More

by moraleslj Verified Customer Verified Customer

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I have owned Mercedes for the past 15 years and have ALWAYS had a loaner vehicle during service appointments. Having to schedule out 4-8 weeks just to have a loaner vehicle is unacceptable. ALWAYS had a loaner vehicle during service appointments. Having to schedule out 4-8 weeks just to have a loaner vehicle is unacceptable. More

by chris.wettig Verified Customer Verified Customer

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Christian is always very helpful . Very professional . I have no complaints about anyone in the service department. Very professional . I have no complaints about anyone in the service department. More

by klpatten2 Verified Customer Verified Customer

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It is good. However, not consistent. One time I was offered loaner, next time not. I had a hard time understanding I couldn’t get grease removed from my back However, not consistent. One time I was offered loaner, next time not. I had a hard time understanding I couldn’t get grease removed from my back bumper without paying and the next time a car wash with the grease removed. The car was delivered to me with the grease leaking from the hatchback hinge area. More

by OAHARBAUGH Verified Customer Verified Customer

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Christian was very helpful, and the repairs were done in a timely manner. I appreciated that my car was returned to me cleaned and vacuumed! Thank you! a timely manner. I appreciated that my car was returned to me cleaned and vacuumed! Thank you! More

by adejmal Verified Customer Verified Customer

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I called in about my BMW X1 having an unrepairable flat tire and received an immediate response from Christian to my problem. She made my appointment for the same day and I still had time to make to work o tire and received an immediate response from Christian to my problem. She made my appointment for the same day and I still had time to make to work on time. I was received very well upon arrival, plus the maintenance person began work on my replacement tire immediately and washed the vehicle in minimal time. I was very pleased with my whole experience. More

by docfmf.70 Verified Customer Verified Customer

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Service team was very helpful and took are of my vehicle in a timely manner. in a timely manner. More

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