Christian Mellinger | Page 17

Various staff besides the service advisor could not answer any questions, and again We are denied a loan car. Staff just tend to make their own rules and policy. Loan car information should be clea answer any questions, and again We are denied a loan car. Staff just tend to make their own rules and policy. Loan car information should be clear to staff and customers, and posted on website, etc. More

by moraleslj Verified Customer Verified Customer

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I have owned Mercedes for the past 15 years and have ALWAYS had a loaner vehicle during service appointments. Having to schedule out 4-8 weeks just to have a loaner vehicle is unacceptable. ALWAYS had a loaner vehicle during service appointments. Having to schedule out 4-8 weeks just to have a loaner vehicle is unacceptable. More

by chris.wettig Verified Customer Verified Customer

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Christian is always very helpful . Very professional . I have no complaints about anyone in the service department. Very professional . I have no complaints about anyone in the service department. More

by klpatten2 Verified Customer Verified Customer

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It is good. However, not consistent. One time I was offered loaner, next time not. I had a hard time understanding I couldn’t get grease removed from my back However, not consistent. One time I was offered loaner, next time not. I had a hard time understanding I couldn’t get grease removed from my back bumper without paying and the next time a car wash with the grease removed. The car was delivered to me with the grease leaking from the hatchback hinge area. More

by OAHARBAUGH Verified Customer Verified Customer

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Christian was very helpful, and the repairs were done in a timely manner. I appreciated that my car was returned to me cleaned and vacuumed! Thank you! a timely manner. I appreciated that my car was returned to me cleaned and vacuumed! Thank you! More

by adejmal Verified Customer Verified Customer

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I called in about my BMW X1 having an unrepairable flat tire and received an immediate response from Christian to my problem. She made my appointment for the same day and I still had time to make to work o tire and received an immediate response from Christian to my problem. She made my appointment for the same day and I still had time to make to work on time. I was received very well upon arrival, plus the maintenance person began work on my replacement tire immediately and washed the vehicle in minimal time. I was very pleased with my whole experience. More

by docfmf.70 Verified Customer Verified Customer

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Service team was very helpful and took are of my vehicle in a timely manner. in a timely manner. More

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Christian is always easy to work with and communication is excellent. I can always trust my car will be well taken care of. is excellent. I can always trust my car will be well taken care of. More

by adammllngr Verified Customer Verified Customer

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Christian is friendly, knowledgeable and accommodating. Typically he is the one with whom we schedule our service year after year. Typically he is the one with whom we schedule our service year after year. More

by BRIDGEH20 Verified Customer Verified Customer

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I really like working with Christian there at the dealership. He keeps me informed about my car and is very flexible to work with. The service is done usually on time and if not there is a good rea dealership. He keeps me informed about my car and is very flexible to work with. The service is done usually on time and if not there is a good reason. No parts etc. Overall a good experience. More

by THE72SCOTTS Verified Customer Verified Customer

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