Christina Carson | Page 38

Best in Class Customer Service! Once again another satisfied visit.... with my new car...A+ Took my new car in for it's first 5k service. What a great dealership.... Made a onlin Once again another satisfied visit.... with my new car...A+ Took my new car in for it's first 5k service. What a great dealership.... Made a online appointment and upon arrival was greeted by the staff with a smile. I was taken great care of by Christina Carson from start to finish. Before I knew it time flew by and my car was serviced, washed, and ready to go! Great customer service from the whole staff. More

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5 out of 5 Let's cut to the chase, here are the reasons Lexus of Sacramento earned 5 out of 5 stars: 1. Second car in two years and received A+ service from e Let's cut to the chase, here are the reasons Lexus of Sacramento earned 5 out of 5 stars: 1. Second car in two years and received A+ service from everyone last weekend. They found the exact car, color, kept me informed up to delivery (7 days later). Everyone from sales, service, post delivery, car detail, and finance treated me right. I've bought from Hanlees, Roseville Toyota and Elk Grove Toyota and they suck compared to Lexus of Sacramento 2. No hassle pricing - go through Costco Auto and see Mike Kennedy he is a rockstar 3. Service dept is A+, Christina Carson is awesome, she always takes great care of me and my car 4. If your work is 4 hrs or more, they provide a free loaner car 5. Donuts, coffee and water in the morning are free More

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The Lexus of Sacramento service staff & sales staff are friendly and knowlegable. Mike Huttleston is always great to talk to and he knows cars. My son, Douglas, was an auto technician at Lexus of Sacr are friendly and knowlegable. Mike Huttleston is always great to talk to and he knows cars. My son, Douglas, was an auto technician at Lexus of Sacramento and recommended me to buy Lexus since I owned BMWs. I purchased a 2008 Lexus RX 400h and loved it, then traded it in for a 2010 RX 450h. I purchased our Lexus thru John Dickinson & did a wonderful job in helping me decide on which Lexus to purchased. The motto " Pursuit of Excellence" is at Lexus of Sacramento More

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I had a great 20k scheduled service experience. Christina was friendly and professional. She clearly explained the work performed and price. Turn around time was much faster than quoted, my car was delivered was friendly and professional. She clearly explained the work performed and price. Turn around time was much faster than quoted, my car was delivered washed and vacuumed inside. More

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I gave you a GREAT for Quality of work for past services, I assume you will continue with the your quality of work in the future I really like Christine, I don't know if she is/was aware of it but she sav I assume you will continue with the your quality of work in the future I really like Christine, I don't know if she is/was aware of it but she saved me a lot of money at one time...I would not use any other person as my service rep. I am still upset with Lexus for not honoring your verbal agreement to wash my car if I purchased my Lexus from your dealership! More

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Very good job , I like it so I always go back to dealership to sever my car thank you ! Just too far from my house. If Elk Grove have Lexus dealership that will be more convenient . dealership to sever my car thank you ! Just too far from my house. If Elk Grove have Lexus dealership that will be more convenient . More

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Good Service, good coffee, good doughnuts, nice surroundings.... Everything OK. Everything on time and well done. I willll be back when I need service again. surroundings.... Everything OK. Everything on time and well done. I willll be back when I need service again. More

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I called Christina on Saturday morning because of a tire problem that prevented us from driving our LS430 on a scheduled trip over the weekend. She told me to bring the car in and a loaner would be provide problem that prevented us from driving our LS430 on a scheduled trip over the weekend. She told me to bring the car in and a loaner would be provided. When we arrived at your dealership Christina examined the tire and determined that they would have to contact the company for warranty assistance and a new tire. because of the workload that could not be done until Monday. At that point she secured a loaner car for us and sent us on our way. Without Christina's assistance we would have been forced to cancel our trip. I really appreciated Christina's help On Monday Brandy called and said that the tire had been replaced. I asked her to have a technician check a few other items that needed attention. The technician checked on the items I was concerned about and Brandy called to tell me that the items were ok and did not need any repair. I really appreciated her having someone look at the items at a moments notice. Although I was charged $140 for replacement of a tire that was out its full warranty period by only 7 days I really appreciated Christina and Brandy's customer service. . More

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Called for routine service on my 6 year old car, several Called for routine service on my 6 year old car, several warranty items were idendified and when the car was taken in these were repaired quickly a Called for routine service on my 6 year old car, several warranty items were idendified and when the car was taken in these were repaired quickly and at no charge. Christina also mentioned some upcoming maintainence items that could be combined with the warranty repairs to save me a lot of money. I was smiling as I drove home, happy that I bought a Lexus and Happy that I had gone to Lexus of Sacramento. More

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This dealership has great customer service with very professional and knowledgeable people. The environment is great and I will always have my car serviced here. Very satisfied with service. professional and knowledgeable people. The environment is great and I will always have my car serviced here. Very satisfied with service. More

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