Christina Carson | Page 39

I called Christina on Saturday morning because of a tire problem that prevented us from driving our LS430 on a scheduled trip over the weekend. She told me to bring the car in and a loaner would be provide problem that prevented us from driving our LS430 on a scheduled trip over the weekend. She told me to bring the car in and a loaner would be provided. When we arrived at your dealership Christina examined the tire and determined that they would have to contact the company for warranty assistance and a new tire. because of the workload that could not be done until Monday. At that point she secured a loaner car for us and sent us on our way. Without Christina's assistance we would have been forced to cancel our trip. I really appreciated Christina's help On Monday Brandy called and said that the tire had been replaced. I asked her to have a technician check a few other items that needed attention. The technician checked on the items I was concerned about and Brandy called to tell me that the items were ok and did not need any repair. I really appreciated her having someone look at the items at a moments notice. Although I was charged $140 for replacement of a tire that was out its full warranty period by only 7 days I really appreciated Christina and Brandy's customer service. . More

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Called for routine service on my 6 year old car, several Called for routine service on my 6 year old car, several warranty items were idendified and when the car was taken in these were repaired quickly a Called for routine service on my 6 year old car, several warranty items were idendified and when the car was taken in these were repaired quickly and at no charge. Christina also mentioned some upcoming maintainence items that could be combined with the warranty repairs to save me a lot of money. I was smiling as I drove home, happy that I bought a Lexus and Happy that I had gone to Lexus of Sacramento. More

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This dealership has great customer service with very professional and knowledgeable people. The environment is great and I will always have my car serviced here. Very satisfied with service. professional and knowledgeable people. The environment is great and I will always have my car serviced here. Very satisfied with service. More

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