Christina Frankos
Christina Frankos at Heritage Honda Bel Air

Christina Frankos | Page 9

Service Director

Heritage Honda Bel Air

1800 Belair Rd
Fallston, MD 21047

Contact Me
4.6
137 Reviews

Dealership Experience

24 yrs, 9 mos

Industry Experience

24 yrs, 9 mos

4.6

137 Reviews

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137 Reviews of Christina Frankos

June 08, 2020

Dealership Rating
Employee Rating

I visited the dealership yesterday to have my Ridgeline serviced. I was quickly greeted by employees that were all wearing masks and practicing social distancing. Everyone was friendly and helpful and, my More

by bobhowdoyoulikemenow
Recommend Dealer
Yes

Other Employees Tagged: Bridget Alloway, Scott Cheuvront

Jun 11, 2020

Heritage Honda Bel Air responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 02, 2020

Dealership Rating
Employee Rating

The mechanical service was good, and on time. Unfortunately, they contract out car detailing to people who take a long time, & don't do a complete job. The service manager did get after the reta More

by James
Recommend Dealer
Yes

Other Employees Tagged: Michael Yim , Bridget Alloway, Nate Goggins

Jun 10, 2020

Heritage Honda Bel Air responded

Hi James. Thank you for sharing your feedback about your experience at Heritage Honda Bel Air. Your input and the feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We sincerely apologize for the issues that occurred in our Service Department, as this is not our way of doing business at any of our MileOne stores. Also, we appreciate you taking the time to speak with our Service Manager, Chrissy Frankos, and were glad to address and resolve your concerns. As discussed, if you have any further questions or future vehicle needs, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060 so we can ensure your next service experience is consistent with the high standards that match our reputation. Again, thank you for your time we look forward to working with you in the future.

May 29, 2020

Dealership Rating
Employee Rating

Christina is "customer service". If you want the best service ever and to feel appreciated, respected and a priority, you want Chrissy. I purchased my 2nd odyssey because of Chrissy. Customer service is More

by Lovemyhona
Recommend Dealer
Yes

Other Employees Tagged: Mechanic-Blaine

Jun 01, 2020

Heritage Honda Bel Air responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 28, 2020

Dealership Rating
Employee Rating

The service team at Heritage Honda is excellent - in particular Nick Sloan and the team’s manager, Chrissy. They care about the customer - thank you. More

by High Flight
Recommend Dealer
Yes

Other Employees Tagged: Nick Sloan

April 30, 2020

Dealership Rating
Employee Rating

As always very friendly and professional and a great experience! Chrissy is a keeper! Advisor was very informative and patient with explanations! Very expedient which was also a plus since I was waitin More

by dkg1958
Recommend Dealer
Yes

Other Employees Tagged: Michael Weatherman 7703 very nice!!!

April 17, 2020

Dealership Rating
Employee Rating

Was given ride home promptly/ and was called when car was ready to be picked up . Service man Toni and Christy were excellent!. And driver very professional. More

by Mic
Recommend Dealer
Yes

Other Employees Tagged: Tony service

Apr 17, 2020

Heritage Honda Bel Air responded

Hi Mic, thank you so much for your feedback! Toni and Christy will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

March 18, 2020

Dealership Rating
Employee Rating

Excellent service and sales department. Service tech called advised on status. Sales worked with me and waited patiently for our decision for over a week More

by edeurice
Recommend Dealer
Yes

Other Employees Tagged: Scott Cheuvront, Mike Dowdy, Jonathan Solovey, Dan -service

Mar 19, 2020

Heritage Honda Bel Air responded

Hi there, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team is available should you require any extra help. Take care!

February 29, 2020

Dealership Rating
Employee Rating

Very nice service center. Staff was extremely friendly and helpful. Everyone took the tome to answer any questions. Great place to have your car serviced. More

by Cmtabone
Recommend Dealer
Yes

Other Employees Tagged: Bridget Alloway, Scott Cheuvront

Mar 01, 2020

Heritage Honda Bel Air responded

Thanks for your great review, and for giving our dealership such a high star rating! If you have any additional questions, we will be more than happy to assist you! Safe travels!

February 26, 2020

Dealership Rating
Employee Rating

Chuck did a great job getting me signed in and sending my car off for service. The service was completed in less time than promised. More

by Patrick8779
Recommend Dealer
Yes

Other Employees Tagged: Chuck

Feb 28, 2020

Heritage Honda Bel Air responded

Patrick, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

January 28, 2020

Dealership Rating
Employee Rating

My new CRV has went dead and towed 3 times. They jump it, check battery and software and send me on my way with no resolution. It can’t sit more than 3 days. I do not recommend Honda or heritage. They don’t More

by Karentracey55
Recommend Dealer
No

Other Employees Tagged: Dennis Mattheu, Andrew Miller

Jan 29, 2020

Heritage Honda Bel Air responded

Hi Karen. Thank you for taking the time to review Heritage Honda Bel Air. We value our customers’ insight and sincerely apologize you were disappointed with your experience at our dealership. We work hard to maintain a high level of customer satisfaction and take great pride in providing all customers with reliable and transparent services. We were glad to test and replace your battery, but are sorry to hear that you are still experiencing some issues. We appreciate you taking the time to briefly speak with our Service Manager, Chrissy Frankos, regarding the situation and are more than happy to take another look at your vehicle. If you would like to discuss your experience in more detail, please contact Chrissy at cfrankos@mileone.com or 410.698.0060 so that we can resolve your concerns. Again, thank you for your time and we hope to hear from you soon.

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