Christine Rudden | Page 12

While the purchase experience was good, at Paul Conte, my experience with the service department has been way below my expectations, this is my fifth Cadillac, but the first one that I purchased at Paul Cont experience with the service department has been way below my expectations, this is my fifth Cadillac, but the first one that I purchased at Paul Conte, so I have a basis for comparison. I have made arrangements to have my vehicle serviced at a different Cadillac dealership. because of the sub-par experiences with the Paul Conte service, I will not purchase my next Cadillac at Paul Conte because of this. I always have my cars serviced at the dealership where purchased. This is the first time I have had to give a negative review to a service department at a Cadillac dealership. My car had body shop work done and I was told the car was ready on Wednesday. I went to pick up the car on Thursday after 40 days, nobody knew that the car was there. After it was figured out that the car was there, I was told I couldn't take my car after an hour or two because for some reason the cashier couldn't get some answer from the insurance company. Instead of notifying me there was an issue so I could contact the insurance company, I was given an Enterprise rental car that wasn't fit to drive. I contacted my insurance company when I got home, and I received proof of payment for the work. I went back to pick up my car on Friday. I was told that I couldn't take my car even though I had proof of payment, they would get me a different rental car. I refused and insisted that I take my car and the cashier should contact the insurance company. Because of my insistence the cashier got the information needed and she told John tell him he can take his dam car! I was ready to leave, and I was given the wrong car. I told John that this isn't my car, then they tried to find my car, nobody knew where it was. I walked around the lot and found my car that had been sitting there for 3 days with the keys in it. When I was ready to leave, I showed John a defect in the rear bumper and was assured that he would order the part, so when I came in for my first oil change everything could be taken care of, and I would have a much better experience. I thanked him and left. I called a few days later and asked for John because I received an invoice from Enterprise, and they were charged for four days and there were gas charges even though I only had the car overnight., John told me to hold, after about 5 minutes someone picked up the phone. I said I was holding for John and was told he left for lunch, and he would have to call me back later. My next visit I had mud flaps installed that were on the sticker when I purchased the car but weren't on the car when I picked it up. While I was there, I asked if the parts were ordered for my car and was told, there wasn't anything ordered. I wish I could have been able to give 5 stars, like I usually do when I deal with Cadillac service at other Cadillac dealerships. More

by Chris Verified Customer Verified Customer

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Both my wife and I found the service very professional, curtious and knowledgeable. Answering our questions and confirming our decision to purchase another cadillac. curtious and knowledgeable. Answering our questions and confirming our decision to purchase another cadillac. More

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Everyone so nice n efficient very helpful service dept always there for customers would recommend to everyone always there for customers would recommend to everyone More

by tcluv777 Verified Customer Verified Customer

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Excellent service very professional in and out in less than hour. Always takes great care of my new car. than hour. Always takes great care of my new car. More

by matthewshumway Verified Customer Verified Customer

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Paul conte dealership has always been very professional Sales and service always polite and greets all with a warm smile. Very accommodating to their customers. Sales and service always polite and greets all with a warm smile. Very accommodating to their customers. More

by JOYCE11 Verified Customer Verified Customer

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Excellent and quality no bull discussion. The.team at Conte is on point. Highly recommended. The.team at Conte is on point. Highly recommended. More

by chevydan Verified Customer Verified Customer

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This dealer is awesome. They’re always helpful and wash the car. Everyone is nice They’re always helpful and wash the car. Everyone is nice More

by klmellion Verified Customer Verified Customer

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Top service departments Danny and Johnny are the best at getting the problem solved with a smile 😃 getting the problem solved with a smile 😃 More

by EILEEN.HAASE Verified Customer Verified Customer

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Always a friendly and helpful environment. The dealership always goes above and beyond what could be expected. The communication is great. The dealership always goes above and beyond what could be expected. The communication is great. More

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He’s very courteous and knowledgeable about all of Cadillac products and keeps you updated while your vehicle is being repaired. Great guy!! Cadillac products and keeps you updated while your vehicle is being repaired. Great guy!! More

by donwilliam4 Verified Customer Verified Customer

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