John Cusumano

Ryan is always ready & happy to serve. Service has always been quick & I've been completely satisfied Service has always been quick & I've been completely satisfied More

by Kellz724 Verified Customer Verified Customer

Report | Print

Service department is terribly run lead by the manager there. He is horrible and a liar. The staff are great and really try to help but he continuously has things in disarray there not organized and alway there. He is horrible and a liar. The staff are great and really try to help but he continuously has things in disarray there not organized and always a problem. Never have loaner cars and your car sits on their lot without being touched for days. Use a different Cadilac dealer who values your buisness. More

Report | Print

Still waiting for a call back from two weeks ago regarding a question for my brand new car. regarding a question for my brand new car. More

by Stun Verified Customer Verified Customer

Report | Print

Ryan and the service team is the best. They are so polite efficient and knowledgeable They are so polite efficient and knowledgeable More

by rottentwin Verified Customer Verified Customer

Report | Print

Love the staff there so nice and helpful . Service is always great car nice and clean . Great job! Service is always great car nice and clean . Great job! More

by marysolfl71 Verified Customer Verified Customer

Report | Print

Excellent dealership with outstanding service. .always a smooth stress free experience every time. The staff is exceptional .always a smooth stress free experience every time. The staff is exceptional More

by ncpd143 Verified Customer Verified Customer

Report | Print

I leased a 2025 XT5 in Januaray 2026 in Only 3 months tell me WHY it started making noise and moving slow I brought the car to the Service dept April 4th the service guy Ryan helped me and told me I need tell me WHY it started making noise and moving slow I brought the car to the Service dept April 4th the service guy Ryan helped me and told me I needed a New Transmission Valve that's Crazy so my question was how did they not see this before I was sold the car,the answer I got was that they couldn't detect this problem until it shows up on the Diagnostic system, Uexceptable. So I was sold a LEMON. After I was told it'll be out almost a month I expected to get a Loaner Car,well the response I got was there's NO loaner cars available so they got me a Lyfe to go home and told me as soon as one become available that I'll get one, Well it's been a week and that hasn't happened. I spoke to aJoe yesterday and he claim i can't get a loaner car til April 23rd weel that's Unexceptable. Especially when I told Ryan I was going to Virginia next weekend for a Funeral. I should be compenstated better than this for selling me a Lemon,they think since it's under Warranty that's enough. If I can't get a loaner car than I feel they should pay for my rental car that I would have to get to go to Virginia. I also feel like Paul Conte Cadillac should pay for my April car payment since I'm not going to have the car for this whole month. I'm a Very Disgusted Customer More

by eugenree Verified Customer Verified Customer

Report | Print

My service representative was very knowledgeable and amiable. What I liked is that he gave me every option available. At other dealerships (specifically BMW) I feel as should hold on to my wallet becaus amiable. What I liked is that he gave me every option available. At other dealerships (specifically BMW) I feel as should hold on to my wallet because they are trying to always upsell. I don’t get that at Paul Conte. They have my trust More

by pk228j Verified Customer Verified Customer

Report | Print

Appt. for inspection. Service had a problem printing stickers but John took care of it asap and apologized. for inspection. Service had a problem printing stickers but John took care of it asap and apologized. More

by TAZ1047 Verified Customer Verified Customer

Report | Print

John, was a true professional and a joy to work with. He ensured that I received the attention I need and was willing to answer all of my questions. Looking forward to working with him again. He ensured that I received the attention I need and was willing to answer all of my questions. Looking forward to working with him again. More

by KEVINARIAS Verified Customer Verified Customer

Report | Print