Shai Nadav

Excellent dealership with outstanding service. .always a smooth stress free experience every time. The staff is exceptional .always a smooth stress free experience every time. The staff is exceptional More

by ncpd143 Verified Customer Verified Customer

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I leased a 2025 XT5 in Januaray 2026 in Only 3 months tell me WHY it started making noise and moving slow I brought the car to the Service dept April 4th the service guy Ryan helped me and told me I need tell me WHY it started making noise and moving slow I brought the car to the Service dept April 4th the service guy Ryan helped me and told me I needed a New Transmission Valve that's Crazy so my question was how did they not see this before I was sold the car,the answer I got was that they couldn't detect this problem until it shows up on the Diagnostic system, Uexceptable. So I was sold a LEMON. After I was told it'll be out almost a month I expected to get a Loaner Car,well the response I got was there's NO loaner cars available so they got me a Lyfe to go home and told me as soon as one become available that I'll get one, Well it's been a week and that hasn't happened. I spoke to aJoe yesterday and he claim i can't get a loaner car til April 23rd weel that's Unexceptable. Especially when I told Ryan I was going to Virginia next weekend for a Funeral. I should be compenstated better than this for selling me a Lemon,they think since it's under Warranty that's enough. If I can't get a loaner car than I feel they should pay for my rental car that I would have to get to go to Virginia. I also feel like Paul Conte Cadillac should pay for my April car payment since I'm not going to have the car for this whole month. I'm a Very Disgusted Customer More

by eugenree Verified Customer Verified Customer

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My service representative was very knowledgeable and amiable. What I liked is that he gave me every option available. At other dealerships (specifically BMW) I feel as should hold on to my wallet becaus amiable. What I liked is that he gave me every option available. At other dealerships (specifically BMW) I feel as should hold on to my wallet because they are trying to always upsell. I don’t get that at Paul Conte. They have my trust More

by pk228j Verified Customer Verified Customer

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John and staff always go above and beyond with helping me and caring about my needs and getting them addressed quickly and efficiently. and caring about my needs and getting them addressed quickly and efficiently. More

by Howie Verified Customer Verified Customer

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Danny and the folks in the service dept are second to none. They always deliver top notch service! none. They always deliver top notch service! More

by JAYDYMONDNY Verified Customer Verified Customer

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I have been a customer of Paul Conte Cadillac since 2007. I have never found a better Dealer in all that time. I have had 7 Cadillacs Service is Excellent. I have never found a better Dealer in all that time. I have had 7 Cadillacs Service is Excellent. More

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Staff was pleasant, service was timely as usual. I always have my car serviced at I always have my car serviced at The staff was pleasant and helpful, service was completely timely. I have used Paul Conte service for many years and am always satisfied. More

by jadvld Verified Customer Verified Customer

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The professional handling was outstanding. John knowledge was very valuable in understanding what the problem was on my vehicle. His advice was excellent. Great customer service. John knowledge was very valuable in understanding what the problem was on my vehicle. His advice was excellent. Great customer service. More

by RSINGH1823 Verified Customer Verified Customer

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For this visit, I made the appointment with John Cusumano, who is always and consistently exceptional in every way. He performed the requested service (tire rotation), and even Joe (the mechanic), b Cusumano, who is always and consistently exceptional in every way. He performed the requested service (tire rotation), and even Joe (the mechanic), became involved as my car has some personal specialty items which benefitted from extra attention (John and Joe). The car was returned (washed, of course!) within an hour. I am at the dealer about 3-4 times per year (by choice) - Shai always maintains an excellent service department and is aware of everything going on within. He is 'hands on' and very accessible, if needed. I would be remiss if I didn't mention Anthony Mendoza, in the parts department. He, too, is accommodating and extremely knowledgeable about all things Cadillac, in my case, the XT5. He is always friendly, courteous, and helpful. The valet, Biyyan, I see each time I bring the XT5 in for service. He is personable, friendly, and shows a great deal of attention to my car. I am very appreciative for his capabilities in this regard. More

by LCLRRT Verified Customer Verified Customer

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I have been a customer for over 16 years and never been disappointed. Terrific customer service and the best product disappointed. Terrific customer service and the best product More

by TONYDEE8203 Verified Customer Verified Customer

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