Christopher Promades | Page 17

Excellent Customer Service From service to sales, the customer service provided by Tasca employees cannot be beat. It is a pleasure working with the Tasca Group who puts their From service to sales, the customer service provided by Tasca employees cannot be beat. It is a pleasure working with the Tasca Group who puts their customers first. More

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Lincoln Repair - Exceptional Service With Just One Problem I worked with Service Advisor Chris Promades. The service was excellent. I went in for a factory recall (2015 MKZ steering column bolt - free) and an I worked with Service Advisor Chris Promades. The service was excellent. I went in for a factory recall (2015 MKZ steering column bolt - free) and an oil change ($39.95). I was also having a problem with my battery dying if the car sat undriven for 3-5 days. The battery was bought from Tasca almost exactly one year ago. Bolt was fixed in a day at no charge (of course). Turned out the battery was being drained by a faulty computer module controlling the trunk that would not shut down when the engine was shut off. A software update was installed that should fix it ($3.50). Tasca kept my car overnight and then tested the battery the next morning. They said the fix worked. I've been driving everyday, so I'll just take their word for it. :-) Everyone I encountered at Tasca provided outstanding customer service. They even washed and vacuumed my car before I picked it up. My free loaner car was another MKZ - very nice. My other car, that I'm so tempted to sell because its problems are many, is a 2008 Jaguar Vanden Plas. Jake Kaplan Jaguar in Warwick does not even offer a loaner car; they offer a "shuttle service". And, Woburn Jaguar (now out of business) used to provide loaner Toyota Camrys. So, getting another MKZ was truly satisfying. I highly recommend bringing your Lincoln here. If you don't own one, buy one. And that's from a guy who previously owned four Jaguars in a row and test drove Mercedes, Audi, Cadillac, and BMW before choosing the Lincoln. The only downside to my experience regards the navigation system problem I have. The MKZ suddenly and for no apparent reason stopped being able to recognize the SYNC Nav SD Card. So, I have no navigation system right now. Service said that it happens "quite a lot" and that a new card, version A9, would fix the issue — my card is an A8. However, they didn't have ANY A9 cards around to test that theory. Ordering a new card from Tasca was going to cost about $150 and take a week to arrive. So, instead, I bought one from Amazon for $74 and it'll be here in two days. We'll see if that works. Fingers crossed! More

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Just an all-over check-up for a 2006 V50 The service coordinator I had was prompt and attentive and communicated exactly what I do and don't need. I would like to return soon for the repairs. The service coordinator I had was prompt and attentive and communicated exactly what I do and don't need. I would like to return soon for the repairs. More

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Chris P. in service delivers again! The Service Team and Chris P specifically were great to work with. Chris P kept me updated and was very proactive to accomadate all my matinance and The Service Team and Chris P specifically were great to work with. Chris P kept me updated and was very proactive to accomadate all my matinance and repair needs. Appointment was kept and was ON TIME! Service completed quickly and thoroughly. I would not hesitate to recomend Tasca Service Team for your co.pkete auto needs. I'm a satisfied repeat customer. Jay Brown. More

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Comfortable wait I wait for regular service in a comfortabe, clean environment... When rear brakes needed to be replaced, Christipher came to speak to me... That added I wait for regular service in a comfortabe, clean environment... When rear brakes needed to be replaced, Christipher came to speak to me... That added another hour and the time estimate was accurate... He helped me prioritize future needs giving me a printout with estimated costs... I had always heard that Volvo repairs are costly, but I love my car and feel safe in it... I will rely on Tasca to keep my car running well for many years to come... More

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Fast, efficient service! Everything was dealt with expert ease and the results spoke for themselves. Well done by Chris and technicians to turn vehicle around the same day. We Everything was dealt with expert ease and the results spoke for themselves. Well done by Chris and technicians to turn vehicle around the same day. Well done! More

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Great Service I needed a ride and pick up nearby. No problem! Great service provided by Chris. Everyone is so friendly and helpful. Good coffee too! Thank you aga I needed a ride and pick up nearby. No problem! Great service provided by Chris. Everyone is so friendly and helpful. Good coffee too! Thank you again! More

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Chris was exceptional and outgoing Have always enjoyed dealing with Chris P. Got the job done in timely manner while I waited. Car was cleaned and vacuumed and waiting for me in a nearb Have always enjoyed dealing with Chris P. Got the job done in timely manner while I waited. Car was cleaned and vacuumed and waiting for me in a nearby parking slot More

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Service My Lincoln MKS required service. Chris Promades in Service made an appointment for me quickly and easily. He kept me updated on the status of the se My Lincoln MKS required service. Chris Promades in Service made an appointment for me quickly and easily. He kept me updated on the status of the service work and I had my car back by the afternoon. Mr. Promades is the reason I continue to service my car at TASCA. More

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Another excellent service appt., with personal touch Chris P. at the desk and Tony in the shop went above and beyond again, with personalized service and follow-up. They exceeded my expectations and eve Chris P. at the desk and Tony in the shop went above and beyond again, with personalized service and follow-up. They exceeded my expectations and even swapped the battery in my FOB! More

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