Christopher Reid | Page 2

Waiting time for service and appointment too long. We got an appointment within in 4 weeks and then we still had to wait more than 4 hours. We got an appointment within in 4 weeks and then we still had to wait more than 4 hours. More

by connyd2 Verified Customer Verified Customer

Helpful 0

Report | Print

Very helpful with my jeep needs an my concerns. I look forward to my next visit. I look forward to my next visit. More

by bigdaddyharley60 Verified Customer Verified Customer

Helpful 0

Report | Print

The service was horrible from the moment I dropped it to when I picked it up when I picked it up More

by Marli Verified Customer Verified Customer

Helpful 0

Report | Print

came in for an oil change and asked them to look at the usb ports, which were not working. bad communication-after not hearing anything for about 3 hours, I asked for an update and she came back to us an usb ports, which were not working. bad communication-after not hearing anything for about 3 hours, I asked for an update and she came back to us an hour and a half later. said that the oil change was done and they were looking at the usb's and couldn't find anything wrong and suggested for it to be replaced. decided not to, wanted to wait and she said she'd have the car pulled up. another hour and a half later she finally came back with the paperwork and walked us up to the counter to sign the paperwork and pay. we walked out and couldn't find our car...it was still sitting at the garage bay. had to give her the key and she brought it up. we opened the car to leave and saw that all of the protective covering was left in the car...paper lining on the floor and plastic covering on the seat and steering wheel then while driving home, we noticed that they didn't replace the sticking indicating the next service date our entire day was wasted and ruined More

by bfacella Verified Customer Verified Customer

Helpful 0

Report | Print

This dealership is always predictable. I love the fact that you can just drop by and get an oil change. I love the fact that you can just drop by and get an oil change. More

by lilenterprises Verified Customer Verified Customer

Helpful 0

Report | Print

Arrive for a scheduled service appointment. No interaction w a service tech for 40 minutes. When finally going over my service request, the young woman service tech had no understanding of my p No interaction w a service tech for 40 minutes. When finally going over my service request, the young woman service tech had no understanding of my problem and issue. Specifically, my lift gate latch on my 2020 GC Limited would not lock. Also scheduled was an oil change. Complicating the lock issue was the fact that my car would be out of warranty on 12/25/22. The appointment for 1/4/23 was made on 12/14/22. All this was detailed in the appointment log and to the tech. Advised that my car was ready, only to find that ONLY the oil change was done. No attention to the LATCH. Explained all this to the tech. She spoke w (I believe) a service mgr. I was told a new latch needed to be ordered, but luckily a replacement larch part was found. Installation was completed, covered by warranty. Paid for the oil change, got my keys, and wondered where my car was. It was not parked under the service bay ready to exit. Conclusion: The service tech had no clue (said she was new, first day) as to the inner workings and procedures of your dealership, giving the customer experience a clown show feeling. Note: I could not submit my review until I “Rate People You Worked With”. I didn’t work w any person I rated w 1 star. Fix the survey. More

by brucesuds Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone was great! From the first guy who came to my car to the service manager Doug From the first guy who came to my car to the service manager Doug More

by S83121 Verified Customer Verified Customer

Helpful 0

Report | Print

Polite courteous helpful professional completed the recall a reasonable time. I met Jay which was great. Not complaining but I didn’t get a free car wash. recall a reasonable time. I met Jay which was great. Not complaining but I didn’t get a free car wash. More

by sotmon Verified Customer Verified Customer

Helpful 0

Report | Print

Arrived at 7 AM . Service took 3 hours. I called 2 weeks prior to make an appointment, I was told no appointment necessary just come in, service dept opens at 7. I was Service took 3 hours. I called 2 weeks prior to make an appointment, I was told no appointment necessary just come in, service dept opens at 7. I was informed because I did not make an appointment that it would be awhile. There was only 5 people ahead of me. I went in for wiper replacement, oil and filter change and rotation of tires was finished at after 10 am? Service was free from Mr Ganzi gave me 2 free services by his email, and wanted me to change my first rating because of Sales Manager treatment towards me on sale of my truck. He was rude, never introduced himself or even asked me what my name was. He became even worse because I would not agree on the price to buy the truck and on the trade in of my truck.. I returned because I had question on rotation of my tires with Service Manager. I feel Service Manager was rude. I will be purchasing another truck within the next 2 years, as every three years or by mileage I trade and buy a new vehicle, this purchase was a 2021 Dodge Ram 1500. I will not be returning back! Customers should always be treated with respect, not done at this dealership. More

by maxjon316 Verified Customer Verified Customer

Helpful 0

Report | Print

The service was timely and fixed the trucks issues. Thanks for the great service guys. Thanks for the great service guys. More

by billhall2014 Verified Customer Verified Customer

Helpful 0

Report | Print