Christopher Rodriguez | Page 16

Curry Honda Chicopee responded

Dorothy, I know this was your first time here at Curry, and you were looking for help with a door/lock issue. Your key had the LED light stuck on and was unfortunately inoperative with the security system/arming, etc. The first step was to replace the bad key, then diagnose from there. I know you were hoping the key alone would fix it, but a new key was the starting point. I know Chris had spoken with your son, and we offered a full credit on the labor you had spent on the programming we did, to put towards further diagnosing what in the electrical system could be the issue. We were offering this as a courtesy to try to help a new customer who has not been here before. Please remember, we did not diagnose the concern. The key needed to be replaced before diagnosing the problem, due to it being unusable to further diagnose. I am puzzled as to why this review was made after the advisor had spoken to your son. If you still have questions or concerns, please reach out to Jason at 413-593-6721 EXT. 6207

Curry Honda Chicopee responded

Mike, thank you for leaving Curry Honda Chicopee your positive feedback about Brandon!

Curry Honda Chicopee responded

Thank you for the glowing review! We're delighted to hear that our team at Curry Honda Chicopee provided helpful service and maintained a clean facility. We appreciate your recommendation and look forward to serving you again in the future!

Curry Honda Chicopee responded

Gracias por compartir su experiencia positiva con el equipo de Curry Honda Chicopee. Nos alegra saber que recibió un servicio excelente y amable. Esperamos verle nuevamente pronto, Noemi!

Curry Honda Chicopee responded

We're delighted to hear that you consistently have a positive experience with us at Curry Honda Chicopee. Thank you for choosing our team for your Clarity's servicing needs!

Curry Honda Chicopee responded

Thank you for sharing your feedback. We understand the importance of clear and detailed contracts, and we're sorry if this wasn't reflected in your experience. If you'd like to discuss any specifics or have further questions, please feel free to reach out. We're here to help! Jason Aller - Service Director - (413) 593-6721 ext 6207

Curry Honda Chicopee responded

Thank you for sharing your experience with Chris at Curry Honda Chicopee! We're delighted to hear that he went above and beyond in addressing the issues with your Accord. We appreciate your recommendation and look forward to assisting you with any future service needs!

Curry Honda Chicopee responded

Thank you for sharing your positive experience with us at Curry Honda Chicopee! We're glad to hear that the service and recall repair were well-explained. We appreciate your feedback and look forward to assisting you in the future!

Curry Honda Chicopee responded

Sue, Hello, this is Jason from Curry Honda service. I wanted to reach out to you regarding your service visit so I could address your concerns. I watched the entire video from when you arrived. I could see that our service valet came to your vehicle immediately when you arrived to greet you—that was the gentleman in the red shirt. I watched him seek an advisor to help you. The service drive was full when you arrived, and the next available advisor came to you as soon as he was done assisting another customer, which was minutes after you pulled in the service drive. I see your appointment for the following day was set up as an after-hours drop off, and not for the exact time you pulled in. We apologize that there was nobody readily available at the moment you pulled in to see us. With exact appointment times, we are prepared and better suited to be at the car and ready for when the customer arrives. You are a great customer, and we are sorry you felt that way. I will reach out tomorrow by phone to discuss, I just want to address your concerns and make sure you are good. Feel free to email or call anytime. Sincerely, Jason A jaller@currycars.com 413-593-6721 EXT. 6207

Curry Honda Chicopee responded

Charlene, we're delighted to hear that Chris and the team at Curry Honda Chicopee consistently provide you with professional and friendly service. Thank you for trusting us with your Honda needs!