Christopher Sherlock | Page 2

Purchase 2 weeks after the expensive purchase of a vehicle the accelerator went while I was driving on the highway with my son! Like it went from accelerating 2 weeks after the expensive purchase of a vehicle the accelerator went while I was driving on the highway with my son! Like it went from accelerating and me getting into my lane all the way down to 20 mph with a tractor trailer behind me! The tractor trailer blowing his horn and swerved me and thank God no one was in the left lane and he quickly maneuvered over. The scariest thing I have ever been through! I got off the highway made it back to Bob Johnson only for the car having to stay there and took a shuttle home, expressed I needed a car I have physical therapy and a X-ray next day, they say no rentals available like zero in a car dealership, no loaners, no anything, the next day the call same with a rental of a huge Silverado I mean I’m 5’3 with a fractured spine out on workers comp I can’t miss any appointments with those people and they gave me that truck to drive of all the xxxx cars while this was going on not once did anyone apologize for this inconvenience, this nonsense. This was my 3rd car from Bob Johnson over the years, I will never go back to them. I rather just don’t deal with GMC or Chevy and go somewhere were the employees/staff make the customer feel like they are appreciate. Still to this day haven’t heard anything from them honestly we could have died in that xxxx car but it’s a lesson I won’t repeat again. More

by lethaholley Verified Customer Verified Customer

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Recall & inspection. From the time that I pulled into the garage until the time that I exited the building, I felt like a valued customer. Everyone is genuinely friendly & From the time that I pulled into the garage until the time that I exited the building, I felt like a valued customer. Everyone is genuinely friendly & respectful. I was given a time frame for the service and it actually was quicker than that. It was a pleasant experience. Thank you. More

by Donna S. Verified Customer Verified Customer

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Lube oil filter tire rotation Stop by with no appointment. Fit me in. Sat in the waiting room. Completed an hour and a half of busy work before the service rep came in told me I wa Stop by with no appointment. Fit me in. Sat in the waiting room. Completed an hour and a half of busy work before the service rep came in told me I was all set. Two birds one stone. More

by FTAVERN Verified Customer Verified Customer

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Total Experience Was Horrible! Initial diagnosis was under warranty, contacted and told it was incorrect and I would owe $400 for breaks/rotors. Appearance/attitude of an amateur sh Initial diagnosis was under warranty, contacted and told it was incorrect and I would owe $400 for breaks/rotors. Appearance/attitude of an amateur shop! More

by TROUT7678 Verified Customer Verified Customer

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poor communication from service dept I hate getting lied to. The service dept is the worst. Parts never got ordered. Had to return three times just to get my door handle repaired. Why wou I hate getting lied to. The service dept is the worst. Parts never got ordered. Had to return three times just to get my door handle repaired. Why would you let the quick lube guys look at the repair work if they are not capable of the repairs in the first place, if that's what really happened. Hard to tell when you've been lied to so many times. after all that they scratched the door installing the new parts. More

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Professional, efficient The staff took my vehicle right away, very pleasant...I was able to get a shuttle to the mall within minutes from a gentleman who was professional and The staff took my vehicle right away, very pleasant...I was able to get a shuttle to the mall within minutes from a gentleman who was professional and very nice to talk to...when my car was ready I was notified and the shuttle came back for me...picked up my vehicle-no charge! What’s not to like about that!!! I’m a Bob Johnson fan! More

by MICHBOJ Verified Customer Verified Customer

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This company will LIE and STEAL your money. I had my only car key break the day before moving to a new home. I called them on FRIDAY and SATURDAY. They promised over the phone that it would take I had my only car key break the day before moving to a new home. I called them on FRIDAY and SATURDAY. They promised over the phone that it would take 15-20 minutes to get the key cut and reprogrammed for 60 dollars. I agreed and went through the trouble of getting my car towed to them. When I got there, they couldn't cut the key because the key cutter machine broke on THURSDAY. They said they needed to order parts from ITALY, which was going to take a month! So I just stood there, flabbergasted. Without asking me, they cut a new key with the BROKEN machine. They come out 20 minutes later and say that I HAVE to pay $68.20 to the cashier. I asked if we could try it first, I'm told no. I pay for the key and bring it to service where they tell me it will be ANOTHER sixty dollars to reprogram it. After an HOUR they tell me it did NOT work. I asked if that means I have to wait a month for them to cut a new key. They tell me they will send the key out to get a new key cut on MONDAY. I left and came back on Monday and was then told reprogramming was now $107.80! At this point, I was just done with the place and I was desperate for a key, so I paid and left. In the end, the sixty dollar "15-20 minutes" turned into 3 DAYS, and 180 dollars. To top everything off, the staff treated ME like I was wasting THEIR time. More

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Customer Service Being in the Customer Service industry for over 25, this place is the best! I came to Bob Johnson regarding a recall issue on my car. When the dealers Being in the Customer Service industry for over 25, this place is the best! I came to Bob Johnson regarding a recall issue on my car. When the dealership I bought my car from did ABSOLUTELY NOTHING to help Bob Johnson said we will take care of you and that they did. They made arrangements to get my car towed there and had a loaner for me to use until it was fixed, they kept in touch with me for the duration and treated me like royalty. The Customer Service I received was Top Flight for the duration on my visit. For sure my next car will be through them. Thank you guys for your care. More

by Anntrinette77 Verified Customer Verified Customer

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Not serviced yet Brought car in for a recall. Waiting for them to call that the ordered parts are here I cannot give much more of a review Brought car in for a recall. Waiting for them to call that the ordered parts are here I cannot give much more of a review More

by LISA Verified Customer Verified Customer

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Timing Good service but could be more upfront about timeframe to complete. Dropped off at 7:30, asked if it could be done by 3:30-4:00. “Yes, not a problem Good service but could be more upfront about timeframe to complete. Dropped off at 7:30, asked if it could be done by 3:30-4:00. “Yes, not a problem” turned into a call at 3:15 that the work had not been started yet! End up not being done until after 5:00. More

by BRETTLINDENMUTH Verified Customer Verified Customer

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