Chuck Elford | Page 2

I recently purchase a NEW vehicle from Superior. They were recommended by a friend, and I decided to try them out by her word. My first mistake was to not read Superior's reviews online, the 2nd mi They were recommended by a friend, and I decided to try them out by her word. My first mistake was to not read Superior's reviews online, the 2nd mistake was that I took the word of the finance and salesperson and assumed that they would communicate with me about additional add-on costs and other things that pertained to my purchase. Two days later, I was getting information to send to my insurance provider and noticed the discrepancies in the purchase contract and additional add on costs that were not disclosed to me during the purchase. I immediately contacted the salesperson regarding my findings, and he stated that he would discuss with his new car manager and let me know. I then received numerous emails basically stating that my findings were inaccurate and that they did indeed discuss with me. Also, after only having the car for 6 days, I noticed a rattling noise coming from the rear passenger side of the car, it was very noticeable and I told the salesperson and all he stated was, "contact our service department”. TOTAL disregard for my concerns and questions. After the purchase, I received a letter 2 days later stating "Our goal is to treat you like family by giving you the highest level of service possible"... "We want to make sure you are completely satisfied with your purchase experience and your new Honda HR-V!" I am not satisfied, and your dealership did nothing to try to rectify the issues or concerns I had and, if this is how family treats me then I do not want to be a part of it. This company is 100% dishonest and very deceptive with the way they represent the sale of my vehicle. I know there are individuals who might have been lucky to receive better customer service than I did, but this review is for the people who might go into Superior to purchase/lease a car and I am just warning them to do their homework and make sure your review all documents in paper form not on an IPad. More

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Chuck was very easy to work with; no hard sale tactics. He explained the details very thoroughly. He explained the details very thoroughly. More

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Great experience from beginning to end. In particular, Chuck did a very thorough job familiarizing us with the car’s features. In particular, Chuck did a very thorough job familiarizing us with the car’s features. More

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Chuck and Cody are so easy to work with, very low pressure, and very thorough explaining the process pressure, and very thorough explaining the process More

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Chuck was wonderful to work with. I really appreciated the service we received after the sale. He showed me how to work my new crv and ansered all my questions. I also like the I really appreciated the service we received after the sale. He showed me how to work my new crv and ansered all my questions. I also like the service department. That is one of the reasons I stayed with Superior. This is my second car purchased at the dealership. More

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I am a repeat customer because of the excellent service by sales and maintenance staff by sales and maintenance staff More

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This was our family’s 3rd Honda Purchase from John and Chuck! Great to team to work with. Chuck! Great to team to work with. More

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Superior Honda team is friendly and easy to work with buying a new car. This is my 3rd car and I will go back for my 4th car, when it is time. buying a new car. This is my 3rd car and I will go back for my 4th car, when it is time. More

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I purchased my last Honda here nearly 20 years ago and it has served me well. Of course, I returned to upgrade to the new HRV. Chuck E. was patient and super helpful in answering all my questions and demonst has served me well. Of course, I returned to upgrade to the new HRV. Chuck E. was patient and super helpful in answering all my questions and demonstrating all the modern features I wasn't familiar with. Thumbs up to Superior Honda of Omaha! More

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This place is called "superior" because that's how the employees feel about when making business with customers. Not one employee greeted us when entering. We are never steeping foot in this place again. employees feel about when making business with customers. Not one employee greeted us when entering. We are never steeping foot in this place again. Did a test drive with Chuck Elford and he screamed at my husband for going over the limit. How are we suppose to test the engine sportmode ? How absurb. I'll take my bussiness somewhere else. More

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