Chuck Geringer | Page 2

Jim Butler Chevrolet responded

Thank you for the great review! We're thrilled to hear that our service managers made such a positive impression and worked hard to ensure everything was done right. We'll be sure to share your kind words with Mike and Chuck. No worries about the names, we know exactly who you're talking about! They take great pride in providing excellent service and making sure our customers are well cared for. Thank you for choosing Jim Butler Chevrolet and for recognizing the efforts of our team. We truly appreciate your business and look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you for taking the time to share your feedback. We understand your frustration, especially with a nearly new 2025 Silverado High Country that has only 14,000 miles. Brake noise concerns can be disappointing, and we recognize how concerning it is when the recommended solution involves an additional labor charge. We also understand that your experience is made more frustrating by your son's previous brake concerns on his Chevrolet and the confidence you've shown in our dealership over the years through multiple vehicle purchases and referrals. We sincerely appreciate that loyalty and are sorry to hear that this visit left you feeling let down. Our goal is always to provide clear explanations and solutions that inspire confidence, and we regret that we did not meet those expectations in your case. We would welcome the opportunity to discuss your concerns in greater detail and review your experience further. Please feel free to contact Chuck at cgeringer@jimbutlerautogroup.com. He would be happy to speak with you and learn more about the situation. Thank you for your continued business and for bringing your concerns to our attention. We value your loyalty and hope to have the opportunity to restore your confidence in our team.

Jim Butler Chevrolet responded

Thank you for the great review! We're thrilled to hear that you found our team professional, respectful, and committed to providing a positive experience. We're also glad that our clean and welcoming dealership environment helped make your visit an enjoyable one. We truly appreciate your kind words and your business. Thank you for choosing Jim Butler Chevrolet, and we look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you for the kind words! We're thrilled to hear you received great customer service and found our team helpful throughout your experience. Referrals from satisfied customers are the highest compliment we can receive, and we're honored that you would recommend us to your friends and family. Thank you for choosing Jim Butler Chevrolet, and we look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you for taking the time to share your feedback. We're glad we were able to get your vehicle repaired, but we apologize for the delays, lack of consistent communication, and the condition in which your vehicle was returned. We understand how frustrating it is to be without your only vehicle, especially when the completion timeline continues to change. While unexpected challenges can arise during a repair, we should have done a better job keeping you informed throughout the process. We're also disappointed to hear that protective materials were left in the vehicle and that a door handle cover was not reinstalled before delivery. We appreciate you recognizing that issues can come up, but we agree that setting realistic expectations and maintaining clear communication are essential. We'd like the opportunity to discuss your experience further and learn how we can improve. Please feel free to contact our Service Manager, Chuck Geringer, at cgeringer@jimbutlerautogroup.com. Thank you for your feedback and for giving us the opportunity to earn back your confidence.

Jim Butler Chevrolet responded

Thank you for the wonderful review! We're thrilled to hear that our team provided such a fantastic experience. Knowing that you felt well taken care of and had a great visit means a lot to us. We truly appreciate your kind words and your loyalty to Jim Butler Chevrolet. Thank you for choosing us, and we look forward to serving you for many years to come!

Jim Butler Chevrolet responded

Thank you for your continued trust in our service team! We're happy to hear that you received the great service you've come to expect and that we were able to get you in and out quickly. We truly appreciate your loyalty to Jim Butler Chevrolet and look forward to providing the same efficient, quality service at your next visit!

Jim Butler Chevrolet responded

Thank you for your kind words! We're thrilled to hear that our team treated both you and your vehicle with courtesy, kindness, and respect throughout your service visit. Knowing that you're always happy when you get your vehicle back is the highest compliment we could receive. We truly appreciate your continued trust in Jim Butler Chevrolet and look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you for your review! We're glad scheduling was easy and that we could get you in at a time that worked for you. It's great to hear our team was friendly, welcoming, and took the time to discuss your concerns. We appreciate your trust in Jim Butler and look forward to assisting you again in the future!

Jim Butler Chevrolet responded

Thank you for your review! We're glad to hear that everyone was friendly and made your visit a positive experience. It's great to know you were able to get in quickly and that everything went smoothly from start to finish. We appreciate your business and look forward to serving you again at Jim Butler!