Chuck Kelley
Chuck Kelley at Kelley Chevrolet

Chuck Kelley | Page 9

General Manager

Kelley Chevrolet

5220 Value Dr
Fort Wayne, IN 46808

5.0
91 Reviews
5.0

91 Reviews

Write a Review

91 Reviews of Chuck Kelley

October 03, 2021

Dealership Rating
Employee Rating

This is the third car we have purchased from this dealer in 3 years. In the past we have had PREMIER service. This experience was less than premier. It is very clear that the "pandemic" has placed dealershi More

by loridollarhide
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Stephen CroyBoy , John Hofmann

Oct 05, 2021

Kelley Chevrolet responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Emily Hartman/ ehartman@kelleyauto.com

Oct 03, 2021

loridollarhide responded

Chuck Kelley greeted us and asked if we had been helped, we replied that we were there for for John Hoffman. Our regular salesman Steve Croy wasn't available but had gone out of his way to make sure someone was taking care of us in his absence. Croy did a great job, however, it was clear, throughout our experience that service of the dealership had taken a backseat due to demand of vehicles, low inventory and surplus of customers. One of the reasons we chose Kelley is because of the service we had received in the past and we believed we would be the exception to what has become the new Normal in customer service and especially in the auto industry recently. Although we walked in a second time with a pre approval, we were not allowed to take the car until "check was in hand." Understandable, but different than before. We were told to come back with the check 2 days later and everything would be ready to go, 10 minutes to sign and then on our way. Instead the finance manager needed to compare information on the BANK CHECK with the loan information and our bank paperwork. Seemed as if they were questioning the validity of the loan, since they were unable to get us financing through the dealership a few days earlier. Although, we had a valid cashier check directly from the bank. As a 22 year old making first purchase without a co- signer, I was very proud of a super low interest rate and my first major purchase and it felt very odd and uncomfortable. I am not saying I will never shop Kelley again, but I left this review for them to understand our experience and allow them the opportunity to adjust, making a customer feel like they are the only customer instead of the attitude of well, if you don't buy this someone else will. I DO NOT Want anyone to be in trouble, I would prefer if Kelley took this review and shared it with their staff and figured out a way to get back to the Premium service all customers are used to.

September 08, 2021

Dealership Rating
Employee Rating

Needed a new vehicle to travel the country and decided to go big as I had owned a Suburban years ago. Michael and crew custom ordered this beauty and we were extremely pleased. More

by Jojo5530
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Brian Lytle , Roger Ahr, Michael Edgerton

Sep 10, 2021

Kelley Chevrolet responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Michael and the rest of the Kelley Chevrolet team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, The Kelley Chevy Team!

July 23, 2021

Dealership Rating
Employee Rating

Great dealership with a fantastic sales team and wonderful management. What’s even better are the free cafe drinks and free car washes for life. Nothing beats free! More

by Adrian Nino
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Lytle, Matt Getty, Stephen CroyBoy , John Hofmann, Jeremy Todd

Jul 28, 2021

Kelley Chevrolet responded

Hi, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Sincerely, The Kelley Chevy Team!

December 31, 2020

Dealership Rating
Employee Rating

Super Dealership Everyone helpful got a beautiful 2021 Trailbrazer beautiful ----- Craig Ryder Sales and financial man Josh Mould helpful very helpful Benders Say More

by hicservice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Rider , Josh Mould, Corey Reichard,

Jan 06, 2021

Kelley Chevrolet responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, The Kelley Chevy Team

December 01, 2020

Dealership Rating
Employee Rating

The experience has been great! Very prompt with response to my questions. Every one from sales, to customer service to business office has made this very easy. Thanks More

by msonger
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Stephen CroyBoy , Roger Ahr

Dec 04, 2020

Kelley Chevrolet responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Kelley Chevy Team!

November 27, 2020

Dealership Rating
Employee Rating

Great experience, communication and support in working on my trade in and new vehicle build process. Steve Croyboy was great to deal with. Highly recommend and would refer anyone to work with him and the tea More

by jason.sprunger20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen CroyBoy

Dec 02, 2020

Kelley Chevrolet responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, The Kelley Chevy Team!

August 13, 2020

Dealership Rating
Employee Rating

Always a great experience at Kelley's! I am a returning customer and my wife also just bought a car from the Kelley group. Steve is fantastic, as well as the rest of the staff. They go above and beyond to More

by T.J.
Recommend Dealer
Yes

Other Employees Tagged: Matt Getty, Stephen CroyBoy

Aug 27, 2020

Kelley Chevrolet responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Kelley Chevy Team!

July 31, 2020

Dealership Rating
Employee Rating

Just amazing morning with the Kelley Chevrolet staff and Steve Croy! Kelkey Chevrolet is the only place we go to buy are vehicles. Thank you for always treating us great!!! More

by im4no3
Recommend Dealer
Yes

Other Employees Tagged: Stephen CroyBoy , John Hofmann

July 30, 2020

Dealership Rating
Employee Rating

Steve is very knowledgeable about the brands he sells. He got me the best deal possible with no nonsense negotiating. He’s to the point and keeps it honest. Thanks Steve, Chuck, and Brian for always exceedin More

by JorCox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Lytle, Stephen CroyBoy

July 20, 2020

Dealership Rating
Employee Rating

They were very professional to work with as well as being organized. Steve was very helpful. They were able to get the paperwork completed and we were able to get the process completed in a timely manner More

by tomsteigmeyer
Recommend Dealer
Yes

Other Employees Tagged: Brian Lytle, Stephen CroyBoy

...
9

Dealership Inventory (272 Vehicles)

new 2026 Chevrolet Colorado car, priced at $56,048
2026 Chevrolet Colorado
new
White Sands exterior
Automatic
Four-wheel Drive
new 2026 Chevrolet Trax car, priced at $28,122
2026 Chevrolet Trax
new
Marina Blue Metallic exterior
Automatic
Front-wheel Drive
new 2026 Chevrolet Equinox car, priced at $35,358
2026 Chevrolet Equinox
new
Summit White exterior
Automatic
All-wheel Drive
used 2025 Chevrolet Equinox car, priced at $27,333
2025 Chevrolet Equinox
used
Sterling Gray Metallic exterior
Automatic
Front-wheel Drive
new 2026 Chevrolet Trax car, priced at $26,030
2026 Chevrolet Trax
new
Summit White exterior
Automatic
Front-wheel Drive
used 2023 Nissan Rogue car, priced at $26,077
2023 Nissan Rogue
used
Boulder Gray Pearl exterior
Automatic
All-wheel Drive