Chuck Kelley
Chuck Kelley at Kelley Chevrolet

Chuck Kelley | Page 9

General Manager

Kelley Chevrolet

5220 Value Dr
Fort Wayne, IN 46808

5.0
97 Reviews
5.0

97 Reviews

Write a Review

97 Reviews of Chuck Kelley

February 27, 2023

Dealership Rating
Employee Rating

CroyBoy always goes above and beyond finding the perfect vehicle for us when we need a vechicle. Who knew a car salesman could make car buying so fun! Everyone we talked with made us feel right at home. Th More

by im4no3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Lytle, Stephen CroyBoy , Jeff Gallogly

Feb 28, 2023

Kelley Chevrolet responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Kelley Chevy Team!

February 11, 2023

Dealership Rating
Employee Rating

Steve Croy,AKA CroyBoy, was so fun to work with! !! After talking with him, it was like we have known each other for years. When we went over numbers, and he gave me finance and other options, I stop More

by markccmw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Lytle, Matt Getty, Stephen CroyBoy, DAS Reputation Management , John Hofmann, Jeremy Todd

Feb 13, 2023

Kelley Chevrolet responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Kelley Chevy Team!

December 08, 2022

Dealership Rating
Employee Rating

Whenever we walk in the door at Kelley, we are always warmly greeted with smiling faces, friendly and knowledgeable sales representatives. More

by EquinoxMaryHale
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mason Coy , Shannon Hill, Adrian Nino

Dec 09, 2022

Kelley Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, The Kelley Chevy Team!

September 17, 2022

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Employee Rating

Another deal done by the best there is. These guys make car buying fun, simple, and they make sure you’re taken care of. Thank you Steve for always being honest and knowledgeable with us. More

by JorCox
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen CroyBoy

Sep 19, 2022

Kelley Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Kelley Chevy Team!

February 07, 2022

Dealership Rating
Employee Rating

A big thank you to Steve Croy!! We appreciate your excellent service and great knowledge! Satisfied once again!! More

by Barb Purvis
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Lytle, Stephen CroyBoy

Feb 09, 2022

Kelley Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Kelley Chevy Team!

December 28, 2021

Dealership Rating
Employee Rating

Thank you, Mike Rosine and Jake, for helping me to get into my new 2022 Equinox! Both of you are out standing at what you do! Kelley Chevrolet is the best! Thank you. Dan More

by Dstrayer2013
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Lytle, Matt Getty , John Hofmann, Mike Rosine

Dec 30, 2021

Kelley Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Kelley Chevy Team!

October 03, 2021

Dealership Rating
Employee Rating

This is the third car we have purchased from this dealer in 3 years. In the past we have had PREMIER service. This experience was less than premier. It is very clear that the "pandemic" has placed dealershi More

by loridollarhide
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Stephen CroyBoy , John Hofmann

Oct 05, 2021

Kelley Chevrolet responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Emily Hartman/ ehartman@kelleyauto.com

Oct 03, 2021

loridollarhide responded

Chuck Kelley greeted us and asked if we had been helped, we replied that we were there for for John Hoffman. Our regular salesman Steve Croy wasn't available but had gone out of his way to make sure someone was taking care of us in his absence. Croy did a great job, however, it was clear, throughout our experience that service of the dealership had taken a backseat due to demand of vehicles, low inventory and surplus of customers. One of the reasons we chose Kelley is because of the service we had received in the past and we believed we would be the exception to what has become the new Normal in customer service and especially in the auto industry recently. Although we walked in a second time with a pre approval, we were not allowed to take the car until "check was in hand." Understandable, but different than before. We were told to come back with the check 2 days later and everything would be ready to go, 10 minutes to sign and then on our way. Instead the finance manager needed to compare information on the BANK CHECK with the loan information and our bank paperwork. Seemed as if they were questioning the validity of the loan, since they were unable to get us financing through the dealership a few days earlier. Although, we had a valid cashier check directly from the bank. As a 22 year old making first purchase without a co- signer, I was very proud of a super low interest rate and my first major purchase and it felt very odd and uncomfortable. I am not saying I will never shop Kelley again, but I left this review for them to understand our experience and allow them the opportunity to adjust, making a customer feel like they are the only customer instead of the attitude of well, if you don't buy this someone else will. I DO NOT Want anyone to be in trouble, I would prefer if Kelley took this review and shared it with their staff and figured out a way to get back to the Premium service all customers are used to.

September 08, 2021

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Employee Rating

Needed a new vehicle to travel the country and decided to go big as I had owned a Suburban years ago. Michael and crew custom ordered this beauty and we were extremely pleased. More

by Jojo5530
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Brian Lytle , Roger Ahr, Michael Edgerton

Sep 10, 2021

Kelley Chevrolet responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Michael and the rest of the Kelley Chevrolet team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, The Kelley Chevy Team!

July 23, 2021

Dealership Rating
Employee Rating

Great dealership with a fantastic sales team and wonderful management. What’s even better are the free cafe drinks and free car washes for life. Nothing beats free! More

by Adrian Nino
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Lytle, Matt Getty, Stephen CroyBoy , John Hofmann, Jeremy Todd

Jul 28, 2021

Kelley Chevrolet responded

Hi, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Sincerely, The Kelley Chevy Team!

December 31, 2020

Dealership Rating
Employee Rating

Super Dealership Everyone helpful got a beautiful 2021 Trailbrazer beautiful ----- Craig Ryder Sales and financial man Josh Mould helpful very helpful Benders Say More

by hicservice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Rider , Josh Mould, Corey Reichard,

Jan 06, 2021

Kelley Chevrolet responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, The Kelley Chevy Team

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