Chuck Lilly | Page 5

The Who’s Who at CapoVW Drove one car at CapoVW. In the name of due diligence , confirmed availability of comparable vehicle and drove hours to a 2nd dealership (somewhere a Drove one car at CapoVW. In the name of due diligence , confirmed availability of comparable vehicle and drove hours to a 2nd dealership (somewhere around Alhambra ;-/) to the following greeting “good news and bad news”-fell victim to bait. Contacted Chuck back at CapoVW and was welcomed back “home” to CapoVW where I drove away hours later in a great car. Who: Chuck-excellent communicator and honors your time. Genuinely kind , thoughtful and knowledgeable. Richard-self-proclaimed “car geek”. You’ll never feel like you’re asking too many or silly questions about the cars in inventory. Wears an awesome stache, too! Mike-I showed up earlier than scheduled to meet w/Chuck and Mike long suffered that process of paperwork/financing that none of us can wish away. He’s a pro. Nick (on the $ side) saved the 5-Star rating because the car was, mistakenly, stickered and advertised as a CPO Vehicle. Nick rebuked the “car salesman” profile with one statement “mistakes were made”. Boom. Sold. Honesty matters and still matters - at least to me. Kevin (I think ?!?) jumped in and willingly revised, printed and walked through the mother lode of paperwork at lightning speed (who reads that stuff anyways...but what a drag if you get stuck with the Zootopia sloth behind the desk!). I wish I had made note of the gentleman in parts and the uber cool cashier - both easy and a joy to work with. I really wanted to keep our business local and seems like CapoVW shared in that sentiment. I was referred to Miles by Andy, the owner of Teen Road to Safety, but never got to meet him. However, I’d love to ask him where I can buy an additional Bally keychain for my spare key (they aren’t for sale onsite). Miles, call me! 😉 More

by 5Maranos Verified Customer Verified Customer

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Friendly service Enjoyed shopping for my car here, all the staff members, Chuck was the one that helped me find my car, were very friendly and helpful. Liked that they Enjoyed shopping for my car here, all the staff members, Chuck was the one that helped me find my car, were very friendly and helpful. Liked that they were very transparent on all the paperwork. If I ever need another car soon I’ll definitely be coming back. More

by kmt90kell Verified Customer Verified Customer

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TDI purchase Good people! From my initial call to the dealership speaking with chuck regarding a “coming soon” TDI, and our arrival later that day, being assisted Good people! From my initial call to the dealership speaking with chuck regarding a “coming soon” TDI, and our arrival later that day, being assisted by Nick and Curtis in Chuck’s absence — everyone went above and beyond to insure everything went smoothly with the purchase. More

by DonnaN Verified Customer Verified Customer

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Arlen Mack Had an issue with a CPO purchase. Right turn signal not working properly. Called salesman who was unable t help. Took th car in to Arlen problem solv Had an issue with a CPO purchase. Right turn signal not working properly. Called salesman who was unable t help. Took th car in to Arlen problem solv d immediately to m satisfaction.; Arlen was great and the reason why I will bring car back for service. JM More

by JoeyCalifornia Verified Customer Verified Customer

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My first car! I leased my first car at capo vw. Chuck Lilly, my sales representative, was super helpful the whole time! I had quite a few questions about getting a I leased my first car at capo vw. Chuck Lilly, my sales representative, was super helpful the whole time! I had quite a few questions about getting a new car, and I was a little worried I wasn't going to be able to afford it. Chuck helped make a plan that worked for me and I ended up with the car of my dreams! Thank you, Chuck :) More

by marsh195 Verified Customer Verified Customer

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