Chuck Lilly | Page 4

BEST VW experience I’ve ever had! I had previously gone to HB & Garden Grove, but was not satisfied with the “pushy” environment so I decided to give Capo VW a shot. I have been going to VW for 7 years now to HB & Garden Grove, but was not satisfied with the “pushy” environment so I decided to give Capo VW a shot. I have been going to VW for 7 years now & this is the first time I’ve ever been highly satisfied with my service. Thank you Chuck, Nick & Paul for excellent customer service and overall just listening! Not once did I feel pressured or persuaded, and they made it a very calm and for my first time, an exciting environment! Thank you Capo VW. Highly recommended! More

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Great experience! Every aspect in dealing with Capistrano Volkswagen was great. From working with Chuck Lilly to negotiations, finance and driving off with a beautiful Every aspect in dealing with Capistrano Volkswagen was great. From working with Chuck Lilly to negotiations, finance and driving off with a beautiful new Habanero Tiguan. I appreciate Chuck’s approach to selling and working with us to achieve our deal. Thank you. More

by Stephanie Verified Customer Verified Customer

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Chuck Lilly was awesome! Chuck was awesome. We purchased two Jettas and a Beetle over two days. The information was fair and when I brought up a concern Chuck handled as if it Chuck was awesome. We purchased two Jettas and a Beetle over two days. The information was fair and when I brought up a concern Chuck handled as if it was his own. We felt our concerns were important. I would recommend Chuck Lilly if you want to buy a VW. More

by joharleyman Verified Customer Verified Customer

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Friendly, no BS dealership We originally leased our car and all went smoothly. I don’t recall our salesman’s name but he was very forthcoming and transparent. We now decided to We originally leased our car and all went smoothly. I don’t recall our salesman’s name but he was very forthcoming and transparent. We now decided to buy out the leased vehicle because we really like it. Chuck was our salesman and he was great - friendly and helpful. The two men in finance were also friendly and easy to work with. Our only minor issues were that it was their first day using a new digital signing system so we were there for over 4 hours instead of the “couple” we were originally told, and after the service department did a 100-point check and out the car on the charger, we got it back with an error message that said “needs service” (they quickly and happily remedied that though). Oh, and I think their receptionist was not happy to be there on a Saturday, she was sullen and just short of rude. Overall, this is one of the best auto dealerships I have ever dealt with, so thank you, Capistrano VW! More

by pamela.niemi Verified Customer Verified Customer

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Great Experience - Very Easy Just purchased a new Atlas. Nick and Chuck were awesome! Very polite, easy to work with and quick with the paperwork. Great experience all around. Just purchased a new Atlas. Nick and Chuck were awesome! Very polite, easy to work with and quick with the paperwork. Great experience all around. More

by angelitamamacita Verified Customer Verified Customer

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Great service with no pressure! Looks like a nice place to work. People are friendly and they seem to like there jobs! The dealership needs more customer parking!have a good day! Looks like a nice place to work. People are friendly and they seem to like there jobs! The dealership needs more customer parking!have a good day! More

by Jack.pakeltis Verified Customer Verified Customer

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Awesome team ! Made car buying a breeze. Easy to work with the sales team and made sure I was a happy customer. Worked after hours to complete the deal. Made car buying a breeze. Easy to work with the sales team and made sure I was a happy customer. Worked after hours to complete the deal. More

by vivek.sekhar Verified Customer Verified Customer

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Demeaning rude and insulting close in the finance office Salesman worked hard. Systems apparently don’t communicate price realities from sales to management to finance... gave me the wrong price 4 times whil Salesman worked hard. Systems apparently don’t communicate price realities from sales to management to finance... gave me the wrong price 4 times while waiting ... the offensive and insulting behavior of finance guy and his pushy warranty sales tactics were way beyond acceptable... this is as “diplomatic” as I can be... as some one who grew up in the business, I can tell you, the worst example of winning a client...will never do business again with someone who insulted me, questioned our parental care for our daughter because we did not buy an additional warranty, and demeaned my wife and I both. A shame, because Chuck worked hard to win our business. More

by bsmith.lwa Verified Customer Verified Customer

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My Go-To VW Dealership! My family has purchased multiple cars from the Capo VW/Mazda dealership throughout the years, and they have consistently been friendly, easy to work w My family has purchased multiple cars from the Capo VW/Mazda dealership throughout the years, and they have consistently been friendly, easy to work with, and made the process streamlined. Nick Colucci is an excellent manager and really knows how to run a business with excellence and transparency. Richard McAllister was the salesman I worked with on my most recent purchase, and he was VERY knowledgeable about VW vehicles, and you could tell had a real passion. I appreciate that he wasn't pushy or forcing a sale, but informed the customer and let them decide. More

by efrench Verified Customer Verified Customer

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Outstanding Customer Service and Transparent! This dealership is OUTSTANDING! They offer integrity and transparency to everyone who walks through their doors. They are the absolute BEST and we had This dealership is OUTSTANDING! They offer integrity and transparency to everyone who walks through their doors. They are the absolute BEST and we had a fabulous experience purchasing our car. Chuck Lilly helped us throughout the car finding and purchasing/leasing process. He was absolutely incredible! They offer extremely competitive prices and always put the costumer first. They are a MUST if you are looking to buy/lease a car. More

by Mackenzie Verified Customer Verified Customer

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