Chuck Loader | Page 13

Holm Automotive Center Inc responded

Thank you for your feedback. We are sincerely sorry to hear about the issues you experienced with your vehicle after your recent service visit, especially given the 150-mile round trip you make to our dealership. We understand your frustration regarding the tire pressure warning light, the gas door issue, and the ongoing problem with your auto start/stop system. Our team is reviewing the information and is working on the best way to address these concerns and correct the oversight. We are committed to making this right and our team will be reaching out to resolve the immediate issues, travel concerns, and the long standing auto start / stop problem. Sincerely, the Holm Automotive team of Abilene.

Holm Automotive Center Inc responded

Thank you for the five-star review, Mark. We are so glad to hear that everything was okay and that you were happy with the service and professionalism of our team. We sincerely apologize for the inconvenience and frustration caused by the diagnostic tool being down, preventing us from diagnosing your Ford for your upcoming trip. We understand how important it is to have peace of mind before traveling, and we are determined to ensure our equipment is working properly so we can continue to provide you with the best service possible. We appreciate your patience and look forward to helping you. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your fantastic review! We are so glad we could help you out in a bind and get you back on the road safely. We know how stressful it can be to have vehicle issues while on a road trip, and our team is determined to provide prompt and reliable service. We will be sure to pass along your kind words to Chuck and the mechanic. We appreciate you choosing us and hope you have a wonderful rest of your trip to Colorado. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the fantastic review! We are so pleased to hear that you consistently receive great service and that you love coming to see us. Providing a valuable experience that goes beyond price is a testament to our core value of Excel. We will be sure to share your kind words with Chuck. We appreciate you choosing us and look forward to your next visit. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your kind review. We are so pleased to hear that Chuck is always nice and helpful and that you feel well taken care of. Our core value of Concern for Others means we take our responsibility to our clients seriously. We will be sure to share your kind words with Chuck. We appreciate your business and look forward to seeing you again. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the wonderful review. We are so grateful to hear that you have been a loyal customer for over 20 years and have always had excellent experiences with our team. Our mission is to create meaningful relationships based on Trust, and your feedback is a testament to our commitment to serving our community. We will be sure to share your kind words with Jamie and Chuck. We look forward to continuing to be your trusted automotive partner for many years to come. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the wonderful feedback! We are so pleased to hear that our service manager and other staff members were helpful, pleasant, and efficient. We pride ourselves on providing a professional and valuable experience to all of our customers, which is a key part of our mission. We look forward to serving you again. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your feedback. We are happy to hear that you always receive a friendly greeting from our team. We sincerely apologize for the new issues that arose after your initial repair. We understand how frustrating it must be to experience a breakdown on your way to vacation. We take our responsibility to our clients seriously, and our core value of Concern for Others means we are committed to making this right for you. We are working closely with our team at the Salina dealership to resolve this as quickly as possible so you can get back on the road. We appreciate your patience and will ensure you receive a call with an update today. We hope to get you on your way to Colorado soon. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your fantastic review! We are so pleased to hear that Chuck was amazing, friendly, and respectful. Our mission is to create meaningful relationships based on Trust and your feedback is a testament to that. We'll be sure to pass along your kind words to Chuck and Lora. We appreciate your business and your recommendation! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the fantastic review! We are so pleased to hear that Chuck always takes such great care of you and that you feel his commitment to our customers. This dedication to serving our clients is at the heart of our Concern for Others core value. We are very proud to have Chuck on our team, and we will be sure to share your kind words with him. We appreciate your business and your loyalty! Sincerely, the Holm Automotive Team of Abilene.