Family had to wait several hours, staff was unhelpful and unapologetic. Didn’t even put spare back where it belonged and management never called to follow up after my wife had to put the tire back herself. They did respond to a negative review by stating that they had a newly remodeled lounge. Great it still looked like a bus station and that’s their excuse for making a customer do half the work themselves??
Thank you for taking the time to write us another review. Again, I apologize that no one followed up with you after the phone calls that were made. They were in the dealership from 1:24 until 3:20, this was for an appointment at 1:30 for an alignment. We have 16 service technicians, each and every one of them are human, each and every one has the potential to make a mistake. You have a very valid complaint that the technician failed to put the spare back where it goes. He mistakenly put it back where the bad tire was and for this, I again, apologize. We have taken the appropriate actions with this technician in hopes that we do not have this issue again.
We service 150 cars per day through our service drive and this is the first time hearing a complaint about the way the service lounge is laid out, especially from someone who has never been into our service department.
Worth noting too, according to Nissan we are the busiest Nissan service department in the Carolinas and we routinely score at the very top of their internal customer service scores also. What’s more, as you no doubt noticed through your survey of all of the online review sites, we are the top scoring Nissan dealership in the Carolinas with nearly 4,000 reviews for an overall 4.5 rating with thousands and thousands and thousands of five star reviews.
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