Chuck Warfield | Page 8

Above and beyond I can't say enough about the people at Thornton in Dover, they have gone way beyond any expectation you could ever imagine, I am currently having an i I can't say enough about the people at Thornton in Dover, they have gone way beyond any expectation you could ever imagine, I am currently having an issue with a vehicle I purchased 6 months ago that even a dealer can't seem to resolve, I called and spoke with Chuck and Courtney and they assured me they would make it right and they have beyond what I would have ever expected, this is the kind of customer service that is very rare to find and why my wife and I keep coming back, this is the place to go when you look to purchase a vehicle, it doesn't end after you drive off the lot. Thank you, Dave & Becki Rambol More

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Above and beyond for their customers The moment I stepped out of my car, I was greeted by Courtney. From that point on, she did everything she could to make my car-buying experience as sm The moment I stepped out of my car, I was greeted by Courtney. From that point on, she did everything she could to make my car-buying experience as smooth as possible. I had my car to trade in as well as another one parked in a separate location, and was taken by Courtney to retrieve it. Not only that, but she also took me back to that location later to retrieve the title. While awaiting the paperwork, all of the staff made me feel comfortable and at home. Lastly, I decided not to trade in the car I drove in with and, once the deal was done, I drove my car home while Courtney followed me in my new truck and her manager Chuck followed us his car just so I wouldn't have to return to Thornton later to pick up my car. I would highly recommend Courtney and Thornton Automotive to anyone looking to buy a new car. More

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Integrity in a car dealer? There are some details I'll leave out due to the embarrassment of the truck I drove in with and the hassle it caused the poor guys. Suffice to say, t There are some details I'll leave out due to the embarrassment of the truck I drove in with and the hassle it caused the poor guys. Suffice to say, the folks at Thorntons came through for me and got me into a newer truck for as near the price I wanted as possible. The whole process really was as painless as possible. They even were able to find a lower interest loan for me than my bank was able to provide (very low rate, btw). Thanks guys! More

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Wonderful, professional and helpful The team at Dover's Thornton Automotive is superb. From the moment my husband arrived they made him feel at ease. My husband is Autstic and often over The team at Dover's Thornton Automotive is superb. From the moment my husband arrived they made him feel at ease. My husband is Autstic and often overwhelmed by stress and new sensory experiences. Buying a car can be very stressful, but the caring staff helped us through every step of the way. I cannot express enough how grateful I am for their demonstration of compassion helping my husband feel safe and at ease in their showroom. Carey, Chuck and Wes went above and beyond to ensure our comfort and understanding with every step of the process. We never felt like we were just there to be sold a car. We were making a big descion and they offered their experience and wisdom to help us do that. In my mind, that is huge. Thornton Automotive has life long clients in us due to their superior service and professionalism. We felt welcomed in like family and they in turn made a Christmas miracle happen for us. They kept in communication, worked past closing and searched tirelessly for the right car and bank to create the best situation for our needs. We are so grateful to all of them and will tell everyone we know that Thornton is the place to go for all things auto. We couldn't be happier with our decision on Thornton Automotive. They are the best! More

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My Dodge Repeat customers because we were treated like family. The guys went above and beyond to help me get what i wanted. I even brought my daughter here to Repeat customers because we were treated like family. The guys went above and beyond to help me get what i wanted. I even brought my daughter here to buy a car. More

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An awesome buying experience. Thank you so much to Tim and everyone for making this experience amazing. You went above and beyond to get me in the vehicle I was looking for. Thank you so much to Tim and everyone for making this experience amazing. You went above and beyond to get me in the vehicle I was looking for. More

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Good Used Vehicle for Fair Price This was a relaxed atmosphere in which to look at a good selection of used vehicles they had. Courtney Smith was easy to work with and did not pressu This was a relaxed atmosphere in which to look at a good selection of used vehicles they had. Courtney Smith was easy to work with and did not pressure me, but let me look at what I needed and test drive the cars I was interested in seeing. The dealership did pressure me a little to purchase an extended warranty, but when I was firm about not wanting it, they backed off. There was a little confusion with the paperwork and sending proof of insurance to the financing company they set up for me, but it was not a really big deal. More

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Great experience We had such a great experience working with Tim and chuck . Tim found us exactly what we came in there looking for and was very knowledgeable when we We had such a great experience working with Tim and chuck . Tim found us exactly what we came in there looking for and was very knowledgeable when we asked as many questions as we did. We would recommend them to anyone . We will definitely be coming back again for any vehicles that we need to purchase in the future! More

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Twice in one year Thank you Tim and Chuck! We have came back twice in a years time period for two different vehicles and are very satisfied both! Salesmen were very pro Thank you Tim and Chuck! We have came back twice in a years time period for two different vehicles and are very satisfied both! Salesmen were very professional and knew exactly how to find what we were looking for within our budget. They made the entire process quick and as easy as possible . Thank you, our entire family loves it ! More

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Dodge Ram 1500 Laramie Truck Purchase This was my first experience with this dealer. Courtney was great to work with! She was not your typical car/truck salesperson. She was not pushy and This was my first experience with this dealer. Courtney was great to work with! She was not your typical car/truck salesperson. She was not pushy and listened to what I had to say. When I first stopped by I was in a hurry and I just wanted to look at a truck that caught my eye. When she came out I explained the situation and I told her I was just looking and that I would be back at a later time. She was very receptive to this and that surprised me. She gave me a print out of the truck and her business card and said call me when you have time. When I came back I ended up looking at a different truck and she gave me the keys and said take it for a ride. When I drove it I knew I had to have it, but I had to sell my truck first. Thornton was very patient while I sold my truck too. It took a week to sell my truck and that made the deal! I am enjoying the new truck and would highly recommend Thornton Automotive Dover! More

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