Chuck Wrye

The staff at the dealership is awesome. They were very patient and understanding about my concerns with my purchase. Matt was great and very transparent in the negotiation, and Chuck the GM They were very patient and understanding about my concerns with my purchase. Matt was great and very transparent in the negotiation, and Chuck the GM is awesome. (I'm not just saying that because he is a Jarhead). Kelvin was extremely professional, and I never felt any pressure to make a purchase. Shane is a great guy. He has a ton of experience with detailing, and made sure my vehicle was never out of his sight throughout the purchase process including my trade. All of the guys there are enthusiasts, and are willing to go above and beyond to help their customers. Word of caution though. The new finance lady is learning. Make sure you read over all paperwork, and go through them with a fine tooth comb. A mistake was made that would have cost a ton of money. Overall she was ok to deal with. More

by Miguel R. Verified Customer Verified Customer

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I had an outstanding experience purchasing my Volkswagen Tiguan from O’Steen Volkswagen! The GM was extremely responsive to all of my questions and truly went above and beyond to make the deal pe Volkswagen Tiguan from O’Steen Volkswagen! The GM was extremely responsive to all of my questions and truly went above and beyond to make the deal perfect. He made sure every detail was handled professionally and that I received the high-quality service the dealership clearly prides itself on. The entire sales team worked with me to structure the deal in a way that made sense for me and ensured I drove away in the exact car I wanted. At no point did I feel pressured—just supported and valued as a customer. I give O’Steen Volkswagen my highest recommendation and will absolutely make them my first choice for any future automotive needs. If you’re looking for professionalism, responsiveness, and a team that genuinely cares, this is the place to go! More

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Scott was very professional and helpful! He help us to set up our phone and explained everything thoroughly! This is our 5th car purchase from O’Steen Volkswagen. We are very pleased with He help us to set up our phone and explained everything thoroughly! This is our 5th car purchase from O’Steen Volkswagen. We are very pleased with our experience! More

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Jakob was amazing! He and the Sales Manager Mr. Matt got me the exact car I wanted!! Mr. Justin in Service was amazing as well and Mr. John in Parts and Julie the Recep He and the Sales Manager Mr. Matt got me the exact car I wanted!! Mr. Justin in Service was amazing as well and Mr. John in Parts and Julie the Receptionist. They were a very welcoming family during my entire visit :) More

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Very knowledgeable and friendly staff. Took only two hours to leave with a new car. Took only two hours to leave with a new car. More

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My salesman Jacob was very helpful and I feel as though he took every opportunity to make sure the process was as quick as possible while also creating a personable experience at the same time he took every opportunity to make sure the process was as quick as possible while also creating a personable experience at the same time More

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Purchased a CPO from O’Steen VW. Had a miscommunication on the deal. Shame on me for not looking over the paperwork. It also got past the Finance dept. I called and explained the iss Had a miscommunication on the deal. Shame on me for not looking over the paperwork. It also got past the Finance dept. I called and explained the issue and my disappointment. I got a call back Chuck explaining his disappointment in how things went. He offered me to come in and let them show who OSteen really is. Well he proved whom they were. They went ahead and stood behind what I thought was the miscommunication, and went a step further to make the purchase price better for me. To me he proved OSteen values their customers and will always stand behind their reputation for being a 5 star dealership. They serve the best price with top notch customer service. More

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Transaction was quick and fast. Negotiations was fair I got what I needed. Nice cars on the lot. Negotiations was fair I got what I needed. Nice cars on the lot. More

by martinezalberto90 Verified Customer Verified Customer

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The dealership let me see this vehicle before detailing it for it's resale in the back lot. Someone went home with the keys though so popping the hood had to be done another day. First nail in the tires no it for it's resale in the back lot. Someone went home with the keys though so popping the hood had to be done another day. First nail in the tires noticed. The next day I came back and looked. All fluid levels were low and even the Need Maint. fault lamp was lit. They started their 168 point service checks for resale. They only listed 7 items of service work performed to make her ready for resale. Brake rotors were the first comment the salesman mentioned in a text. But the new check off list handed to me the next day said breaks needed Immediate attention. There were three nails found embedded in 3 different tires before and during the test driving. By me and others in the family noticed the other two. No antenna for the radio either and in a text from Marc I was lead to believe breakpad services were being done all the way around on the vehicle. Not part of the seven items done that I read. So I asked for courtesy service inspection to be done on them. That certified them to be only 20% worn on the front and back set. The previous service reports said they needed Immediate attention. Who messed that up rushing out the reports in < 24 HRs. since seeing this car for the first time? They even dented the pristine bumper testing it for my rust complaints. They undercoated some of it for me to in other spots during that courtesy brake inspection. Someone also collapsed in the cabin roof sitting on it. It was found buckled inward on one of the back corners. The second day I owned it I noticed this. I had to use 2 suction cups to pull it back out. They wouldn't even replace the antenna on it at first. Until Chris the Sales Manager was contacted. Told him about the rust I seen in the tow hitch holes of the bumper. So they detailed it for me after my comments of detecting short animal hairs and dried up bugs in the vehicle still. Yet I still see the little short white hairs in some places now that it's done. After the detailing according to the owner of the dealership, he tells me my drivers seat is going to need a seat cover soon. Can't fix that for you. During this complimentary detailing, they jammed up my emergency rain jacket packed in a ziplock baggie under the seat, as they jacked the passengers seat all the way back to do this detailing. Frankly Speaking I don't see how this Detailing Job has fixed anything I was unhappy about in this sale? What would have worked was a new bumper, a new drivers seat and spare tire or cargo rack add-on. Thanks for the Antenna by the way. Buying a used car for me has always been like a bad trip to xxxx and back. I jumped on this sale the minute it was up for grabs, and not waiting for any possible markdowns. Just waiting and hoping to get a better deal on it. They go too fast on the market. So I gave them over $18,000.00 for this vehicle in CASH. Well I still need a light weight tow hitch package put on her to make it ready for my adventures. I did not need a few dents in it's rear bumper to ad character either. Also had to recondition the spare tire on her as well. Because it wouldn't have been safe to use it in another 5 years that way. The paint job on the rim was already rusting along the rims weld joints. The hoist for it was rusting up a bit too. These are the types of things my $18,000.00 should have covered to help make the customer happy. Even if it isn't a brand new VW your selling. For $18,000.00, a little corrosion prevention, spare tire restoration, re-upholstery work on the driver seat, maybe a new rear bumper, or lugusury addon like a roof rack or vendor sponsored tow packages adon would have made me a much happier customer. You flipped this vehicle to me after only one day in the service shop, I didn't want a rush job done on this part. I felt all I got was 1 days worth of service work on my $18,000.00 purchase from you. More

by jkwaakslt Verified Customer Verified Customer

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Excellent customer service. The GM, Chuck personally thanked me for buying from them. He and the salesman Trey helped pull off surprising our 16 year old with her new car also T The GM, Chuck personally thanked me for buying from them. He and the salesman Trey helped pull off surprising our 16 year old with her new car also Terrence inthe finance department was so patient with us! Absolutely everything was TOP TIER!!! Thank you Osteen Volkswagen for incredible customer service! More

by kbertran0911 Verified Customer Verified Customer

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