"I’ve been changing my oil for 10 years at Silver star..."
- Juan Rosado jr
I’ve been changing my oil for 10 years at Silver star Mercedes and this time around is the worst service I ever had at Silver star Mercedes I cannot believe that they reset the computer every year and this time around they didn’t reset the computer it tells me that I have 115 days that I have to maintenance my car because apparently someone that works at Silver star didn’t reset the computer and now they telling me they don’t do that this is the last time I would ever take my car to get a oil change at Silver star Mercedes the worst service Ever.
"Cindy was an absolute pleasure to work with. This was my..."
Cindy was an absolute pleasure to work with. This was my first time as a new driver/car owner coming into MB for servicing and she made me feel comfortable in addition to explaining everything to me.
"Living in NYC and driving a Benz is one of the hardest..."
Living in NYC and driving a Benz is one of the hardest things to do because of all the necessary repairs and maintenance that will go into using your vehicle. Having issues on a monthly basis like flat tires and minor damages often brought me back to Silver Star Motors time and time again for repairs, and I wanted to take the time to compliment their excellent service.
My service advisor, Cindy Casas has always been helpful and reassuring every single time I drop by. Having visiting many times due to necessary repairs, Cindy has always been professional, friendly and always kept my best interest in mind when offering me insight on the repairs needed; often talking me out of unnecessary ones. Cindy and her team at the front desk have always been accommodating and this is vital due to the fact that you will never know when you need to drop in for a flat tire etc. They will respect your time and money and this is the foundation of building a strong client base. Cindy has time and time again accommodated my millions of questions, and my late night texts regarding emergency repairs. The one or two times I haven’t worked with Cindy, The advisors there collectively show the same level of professional respect; as they should for their Mercedes Benz clientele.
I highly recommend this MB service repair shop and would definitely recommend working with Cindy Casas. Her work ethic his beyond exceptional and was the driving factor to writing this review. Its safe to say that I will continue to return here for all my repairs and I look forward to receiving the best client experience when I do, as I always have been.
"My Rim and Tire Insurance comfortably replaced my damaged..."
- Alberto Portugal
My Rim and Tire Insurance comfortably replaced my damaged front right tire in a timely manner. My service advisor Cindy Casas kept me connected to the status of my vehicle.
"Had my first maintenance recently. Cindy met with me..."
Had my first maintenance recently. Cindy met with me ...did a quick filming of the exterior of the car and went into her office to discuss any issues I am having. Nothing specific to report. Cindy contacted me when the car was ready for pickup. Pleased with the service.
Other Employees Tagged:
"Cindy Casas was extremely helpful with my service needs...."
Cindy Casas was extremely helpful with my service needs. Was very informative ans let me know all my options.
Cindy and Silver Star Motors are a great place to get your Mercedes serviced.
"Amazing service and very attentive to the customers..."
Amazing service and very attentive to the customers needs. Very informative of the process. Will definitely be returning for all future service needs on my vehicles
"Excellent service! I feel like Cindy goes above and..."
Excellent service! I feel like Cindy goes above and beyond for the customer. Always a pleasurable experience!! She is one of the best. I remember her being at the front desk and now she's moving up!! Keep on striving!!
"Hi I was very satisfied with the service and the service..."
Hi I was very satisfied with the service and the service agent she was very polite and knowledgeable and the area was clean and they took care of my car very well
"My recent visit and assistance by my service advisor..."
My recent visit and assistance by my service advisor Cindy on this occasion & another was as I had hoped for. Attention to listening for my vehicle concerns and communication was spot on! Thank you!