Cindy Casas
Cindy Casas at Silver Star Motors

Cindy Casas | Page 2

Service Advisor

Silver Star Motors

36-11 Northern Boulevard
Long Island City, NY 11101

Contact Me
not yet
rated
102 Reviews
not yet
rated

102 Reviews

Write a Review

102 Reviews of Cindy Casas

November 16, 2023

Dealership Rating
Employee Rating

This is my 2nd car from Jay Dari and the team at Silver star, i can’t recommend him as a sales person enough! The whole staff from the General Manager Mo to the Finance manager Al were absolutely amazing. More

by aerakky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 16, 2023

Silver Star Motors responded

We're so glad to know that you had a great experience with Jay and the rest of our team at Silver Star Motors. It's wonderful to see your trust in us reflected through this review! Enjoy cruising around in your 2024 Mercedes-Benz S580, we'll be here if you need anything else.

November 06, 2023

Dealership Rating
Employee Rating

Cindy was a phenomenal service advisor. She explained everything that was getting done in great detail. She made me feel like i was getting the help I need and that I wasn’t getting robbed More

by kp93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2023

Silver Star Motors responded

We're delighted to know that Cindy provided you with such a detailed and helpful service at Silver Star Motors. It's great to see our customers feeling confident in the value they receive - thanks for your 5-star review!

October 18, 2023

Dealership Rating
Employee Rating

Vlad took care of the business ant hand expeditiously and professionally. He explained everything in detail. More

by Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Mejia, Faith Ruiz , Vladyslav Osadchyi

Oct 18, 2023

Silver Star Motors responded

Mitchell, we're glad to know Vlad provided you with a detailed and professional service here at Silver Star Motors. Thanks for sharing your experience!

September 18, 2023

Dealership Rating
Employee Rating

I had terrible experience at this dealership. They broke the hinge on the back door of my van, delaying the repair by 1.5 weeks, and no loaner vehicle was provided nor any apology. They avoided More

by jlui9799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Vladyslav Osadchyi

Sep 22, 2023

Silver Star Motors responded

I'm so sorry to hear about your experience, as this certainly doesn't reflect the level of professional service we aim to provide. We understand how important communication and timeliness are in our line of work, so it's very concerning to receive this feedback. I'd like to personally assist with any unresolved issues. Unfortunately, it may be difficult for me to locate your contact information without a full name, so please reach out at your earliest convenience and I'll be sure to get back to you soon. Thank you, Erica Garcia - Service Manager - (718) 361-2332 x 6168

Oct 07, 2023

Silver Star Motors responded

We are sorry for the issues and delays on your vehicle. Please call me at your earliest convenience so we can discuss a solution. Erica Garcia Customer Experience Manager 718-280-0289

Oct 05, 2023

jlui9799 responded

I’ve been calling and leaving messages for over 2 weeks now at this number with no reply whatsoever. They damaged the back hinge of my van and exhaust pipe while using the lift, and there are unresolved issues with the engine. No one has replied to any of my calls or text messages. Complete lack of professionalism

Dec 07, 2023

jlui9799 responded

I have called the service manager multiple times without answer nor returning my calls. The engine light on my van is on again after just 1 month we had gone to this dealership. Complete lack of responsibility towards customers and ineffective service. We have spent over $10,000 on service at this dealership and the engine light is still on, and nobody cares to answer your calls.

Sep 22, 2023

jlui9799 responded

Sure, thank you for addressing this issue. My name is Jasmine Lui, cell is 484-838-9994. Look forward to hearing from you.

August 23, 2023

Dealership Rating
Employee Rating

The service department is on point; they are very organized. The staff is very friendly and helpful. More

by Willy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2023

Silver Star Motors responded

Thank you for the great review, Willy! We appreciate your business and we hope to see you again at Silver Star Motors. Drive safely!

July 16, 2023

Dealership Rating
Employee Rating

As always Great Service Silver Star motors knows how to take care of their customers Thankyou More

by nycbutcher73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladyslav Osadchyi

Jul 17, 2023

Silver Star Motors responded

It makes our day to see when our customers are happy! Thank you for leaving Silver Star Motors a five-star review, and we'll see you next time. Safe travels!

Jul 18, 2023

nycbutcher73 responded

Thankyou Silver Star motors for the Great Service you Guys Provide always.

June 13, 2023

Dealership Rating
Employee Rating

It’s always a pleasure dealing with Cindy. Always professional and courteous. I have been dealing with Silver Star since 2011. Cindy is amazing. Love her. More

by imaqtipie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2023

Silver Star Motors responded

Thank you for sharing your 5-star review of Silver Star Motors! We will let Cindy know you appreciated her help. We are grateful for your loyal business!

May 23, 2023

Dealership Rating
Employee Rating

Carlos helped mento resolve all my needed problems. KUDOS to him and the receptionist Jillian Ortiz More

by rallyelexus06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Wieczorkowski, Mo Elsheemy, Carlos Mejia, Al Dari, Faith Ruiz, Christopher Ambrico , Bob DiMaio, Julian Gonzalez, Vladyslav Osadchyi, Jillian ORTIZ wonderful redeptionist

May 24, 2023

Silver Star Motors responded

Carlos, Jillian, and the team at Silver Star Motors are always here for you when you need us! We're delighted to know that your problems were resolved and that you were completely satisfied with your experience. Thanks for your trust - see you down the road!

Jun 04, 2023

rallyelexus06 responded

They are great and know their job very well

April 17, 2023

Dealership Rating
Employee Rating

Experience was great. Cindy in service is awesome. Wait time was way shorter than expect. I had questions and concerns and Cindy really helped me feel comfortable. More

by mr.clifton 78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2023

Silver Star Motors responded

Thanks for the stellar review of Silver Star Motors! We're delighted Cindy welcomed you with accommodating professionalism that got you back on the road faster than anticipated. Please let us know if there's anything else we can do for you. Safe travels!

March 18, 2023

Dealership Rating
Employee Rating

Well is not the same anymore because you have new personal in the dealer now More

by Ecuarican1977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Mejia , Bob DiMaio

Mar 20, 2023

Silver Star Motors responded

Our entire team is always here to help you out! Thank you so much for choosing Silver Star Motors and we will see you next time!

2
...

Dealership Inventory (211 Vehicles)

used 2024 Toyota Grand Highlander car, priced at $43,997
2024 Toyota Grand Highlander
used
Celestial Silver Metallic exterior
Automatic
All-wheel Drive
used 2026 Mercedes-Benz GLE 350 car, priced at $72,562
2026 Mercedes-Benz GLE 350
used
Citrus exterior
Automatic
All-wheel Drive
used 2022 Mercedes-Benz S-Class car, priced at $74,678
2022 Mercedes-Benz S-Class
used
Graphite Gray Metallic exterior
Automatic
All-wheel Drive
used 2026 Mercedes-Benz GLE 350 car, priced at $69,362
2026 Mercedes-Benz GLE 350
used
Gray Metallic exterior
Automatic
All-wheel Drive
used 2022 Mercedes-Benz S-Class car, priced at $72,224
2022 Mercedes-Benz S-Class
used
Diamond White exterior
Automatic
All-wheel Drive
used 2024 Mercedes-Benz GLE 350 car, priced at $47,159
2024 Mercedes-Benz GLE 350
used
Cirrus Silver Metallic exterior
Automatic
All-wheel Drive