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Cindy Casas
Cindy Casas at Silver Star Motors
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Cindy Casas | Page 2

Service Advisor

Silver Star Motors

36-11 Northern Boulevard
Long Island City, NY 11101

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4.5
100 Reviews
4.5

100 Reviews

Write a Review

100 Reviews of Cindy Casas

October 18, 2023

Dealership Rating
Employee Rating

Vlad took care of the business ant hand expeditiously and professionally. He explained everything in detail. More

by Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Mejia, Faith Ruiz , Vladyslav Osadchyi

Helpful
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Oct 18, 2023

Silver Star Motors responded

Mitchell, we're glad to know Vlad provided you with a detailed and professional service here at Silver Star Motors. Thanks for sharing your experience!

September 18, 2023

Dealership Rating
Employee Rating

I had terrible experience at this dealership. They broke the hinge on the back door of my van, delaying the repair by 1.5 weeks, and no loaner vehicle was provided nor any apology. They avoided More

by jlui9799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Vladyslav Osadchyi

Helpful 3
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Sep 22, 2023

Silver Star Motors responded

I'm so sorry to hear about your experience, as this certainly doesn't reflect the level of professional service we aim to provide. We understand how important communication and timeliness are in our line of work, so it's very concerning to receive this feedback. I'd like to personally assist with any unresolved issues. Unfortunately, it may be difficult for me to locate your contact information without a full name, so please reach out at your earliest convenience and I'll be sure to get back to you soon. Thank you, Erica Garcia - Service Manager - (718) 361-2332 x 6168

Oct 05, 2023

jlui9799 responded

I’ve been calling and leaving messages for over 2 weeks now at this number with no reply whatsoever. They damaged the back hinge of my van and exhaust pipe while using the lift, and there are unresolved issues with the engine. No one has replied to any of my calls or text messages. Complete lack of professionalism

Oct 07, 2023

Silver Star Motors responded

We are sorry for the issues and delays on your vehicle. Please call me at your earliest convenience so we can discuss a solution. Erica Garcia Customer Experience Manager 718-280-0289

Dec 07, 2023

jlui9799 responded

I have called the service manager multiple times without answer nor returning my calls. The engine light on my van is on again after just 1 month we had gone to this dealership. Complete lack of responsibility towards customers and ineffective service. We have spent over $10,000 on service at this dealership and the engine light is still on, and nobody cares to answer your calls.

August 22, 2023

Dealership Rating
Employee Rating

The service department is on point; they are very organized. The staff is very friendly and helpful. More

by Willy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Aug 23, 2023

Silver Star Motors responded

Thank you for the great review, Willy! We appreciate your business and we hope to see you again at Silver Star Motors. Drive safely!

July 16, 2023

Dealership Rating
Employee Rating

As always Great Service Silver Star motors knows how to take care of their customers Thankyou More

by nycbutcher73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladyslav Osadchyi

Helpful
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Jul 17, 2023

Silver Star Motors responded

It makes our day to see when our customers are happy! Thank you for leaving Silver Star Motors a five-star review, and we'll see you next time. Safe travels!

Jul 18, 2023

nycbutcher73 responded

Thankyou Silver Star motors for the Great Service you Guys Provide always.

June 12, 2023

Dealership Rating
Employee Rating

It’s always a pleasure dealing with Cindy. Always professional and courteous. I have been dealing with Silver Star since 2011. Cindy is amazing. Love her. More

by imaqtipie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jun 13, 2023

Silver Star Motors responded

Thank you for sharing your 5-star review of Silver Star Motors! We will let Cindy know you appreciated her help. We are grateful for your loyal business!

May 23, 2023

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Employee Rating

Carlos helped mento resolve all my needed problems. KUDOS to him and the receptionist Jillian Ortiz More

by rallyelexus06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob DiMaio, Matthew Wieczorkowski, Mo Elsheemy, Carlos Mejia, Al Dari, Faith Ruiz, Christopher Ambrico , Julian Gonzalez, Vladyslav Osadchyi, Jillian ORTIZ wonderful redeptionist

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May 24, 2023

Silver Star Motors responded

Carlos, Jillian, and the team at Silver Star Motors are always here for you when you need us! We're delighted to know that your problems were resolved and that you were completely satisfied with your experience. Thanks for your trust - see you down the road!

Jun 04, 2023

rallyelexus06 responded

They are great and know their job very well

April 17, 2023

Dealership Rating
Employee Rating

Experience was great. Cindy in service is awesome. Wait time was way shorter than expect. I had questions and concerns and Cindy really helped me feel comfortable. More

by mr.clifton 78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Apr 18, 2023

Silver Star Motors responded

Thanks for the stellar review of Silver Star Motors! We're delighted Cindy welcomed you with accommodating professionalism that got you back on the road faster than anticipated. Please let us know if there's anything else we can do for you. Safe travels!

March 18, 2023

Dealership Rating
Employee Rating

Well is not the same anymore because you have new personal in the dealer now More

by Ecuarican1977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bob DiMaio, Carlos Mejia

Helpful
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Mar 20, 2023

Silver Star Motors responded

Our entire team is always here to help you out! Thank you so much for choosing Silver Star Motors and we will see you next time!

February 26, 2023

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Employee Rating

Great fast service. Always seamless and efficient. Would recommend to anyone in the LIC area More

by guytreek
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Bob DiMaio, Carlos Mejia, Nicholas Samuel, Faith Ruiz , Vladyslav Osadchyi, Apostol

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Feb 27, 2023

Silver Star Motors responded

Thank you for the review! We appreciate your business and hope to see you back again at Silver Star Motors. Safe travels!

January 18, 2023

Dealership Rating
Employee Rating

Great customer service, great response, Homero Susana is a wonderful service advisor. Service was quick and as expected my car came back washed and cleaned in side and out! More

by LITTLES3RD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Faith Ruiz

Helpful
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Jan 19, 2023

Silver Star Motors responded

Thank you for stopping by to review Homero and Silver Star Motors! We truly appreciate your business and look forward to seeing you for your next service visit!

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