The crew is great.
Fast work done right the first time, prompt greeting and friendly goodbye.
Fast work done right the first time, prompt greeting and friendly goodbye.
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by Hiram Abiff
Verified Customer
Verified Customer
Service Price Transparency
This dealership is doing great work and fast no
complaints whatsoever thank you so much
complaints whatsoever thank you so much
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by larryreyes78
Verified Customer
Verified Customer
Service Price Transparency
Sep 02, 2025 -
Countryside Nissan responded
Thank you, lararyreyes78!
This was a return visit from a recent recall appointment.
When I came in to have the recall checked there was a noise and something vibrating in my steering wheel when I got it back. So I brought it back to
When I came in to have the recall checked there was a noise and something vibrating in my steering wheel when I got it back. So I brought it back to have looked at. They said they couldn't find anything but that noise and vibration was not there before they did the recall check on the vehicle so it had to be something they did. They gave it back and the issue was still there. They said they couldn't replicate it, even though I showed them on site what was wrong before I left the building.
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by ITSJAMESCURRIE
Verified Customer
Verified Customer
Service Price Transparency
Aug 26, 2025 -
Countryside Nissan responded
ITSJAMESCURRIE, thank you for the feedback about your recent visit for service. We're sorry that there is a lingering isisue and we will insure our team knows of your concerns. Rafael Rivera our General Manager is available to you at (630) 200-5717 if you wish to discuss further with him.
Went in for an oil change and tire rotation.
They found a small issue during the inspection. They explained the repair, let me know that it was warrantable and were able to fix it right away. Go
They found a small issue during the inspection. They explained the repair, let me know that it was warrantable and were able to fix it right away. Good to know that they pay attention to details so we didn't have issues in the future. Service was great.
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by michael.markham
Verified Customer
Verified Customer
Service Price Transparency
Aug 16, 2025 -
Countryside Nissan responded
Thank you, michael.markham! We're glad it worked out well and we appreciate that you took the time to share!
Shady people.
They are charging for reconditioning and transportation. After they agreed on the price of the vehicle over the phone then in person they changed th
They are charging for reconditioning and transportation. After they agreed on the price of the vehicle over the phone then in person they changed the vehicle price.
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by balbinek
Jul 16, 2025 -
Countryside Nissan responded
balbinek,
We’re sorry to hear that your experience didn’t meet your expectations. At Countryside Nissan, we take transparency seriously. Our reconditioning and transportation fees are clearly disclosed—not only on every vehicle listing (VDP) on our website and on our homepage, but also itemized on every customer worksheet we provide during the buying process. We do this to make sure every detail is clearly understood before any commitment is made.
We also want to emphasize that we honor every signed agreement. If you have a contract from us that reflects different pricing than what was agreed upon, we will absolutely make it right—no exceptions.
And to give our customers added peace of mind, we offer a 7-day return policy—no questions asked. In your case, we’d even extend that to 30 days. If you feel the vehicle you purchased wasn’t worth the value you expected, we would offer a full refund.
We appreciate your feedback and would welcome the opportunity to speak with you directly to ensure everything is resolved to your satisfaction.
The staff is pleasant, knowledgeable and efficient.
The waiting area is comfortable and clean. I would highly recommend this dealership to anyone.
The waiting area is comfortable and clean. I would highly recommend this dealership to anyone.
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by evilkabal102
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2025 -
Countryside Nissan responded
evilkabal102, we appreciate that you took the time to share your wonderful 5 STAR rating and positive review!
B J the service advisor is the reason I keep coming.
Professional, competent and Honest.
Professional, competent and Honest.
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by Drrick
Verified Customer
Verified Customer
Service Price Transparency
Jun 20, 2025 -
Countryside Nissan responded
The BJ Diloy fan club is a REAL thing! haha. Thank you, Drrick, for being so loyal.
I found the service center to be very courteous,
professional, and make sure you understand what is happening with your car.
professional, and make sure you understand what is happening with your car.
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by dray1204
Verified Customer
Verified Customer
Service Price Transparency
Jun 20, 2025 -
Countryside Nissan responded
dray1204, THANK YOU! We have made good communication a focus and its nice to know that as a guest to our dealership you are feeling that come through!
Great,Great, Great, Great Great, Great,Great,Great,
Great, Great, Great, Great,Great, Great, Great.
Great, Great, Great, Great,Great, Great, Great.
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by Sistereajn
Verified Customer
Verified Customer
Service Price Transparency
Jun 18, 2025 -
Countryside Nissan responded
Love, love, love, thank you, Sistereajn!
Customer service has always been great here!
Free beverage center is an awesome feature.
I just hope your service department hours can extend to 7:00 pm Monday through Thursday. I feel like
Free beverage center is an awesome feature.
I just hope your service department hours can extend to 7:00 pm Monday through Thursday. I feel like I am cutting it too close nowadays. I get out of work at 4:30 pm Monday through Friday. Last thing I want to do is spend my entire Saturday at the dealer.
Thanks!
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by blu_michake78
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2025 -
Countryside Nissan responded
Thank you, blu_michake78! We appreciate your business and your support. We'll take a look at the hours and see if it can make sense for the team too!